Customer Success Operations Manager (Planhat) Job at Corsearch (London)

Manager, Customer Success Operations

We are currently seeking a Manager, Customer Success Operations to join our Reve...

Location

Canada; United States , Calgary; Toronto; Vancouver

Salary:

132200.00 - 198200.00 USD / Year

Clio

Expiration Date

Until further notice

Requirements

8+ years experience in Customer Success Operations, Revenue Operations, or Customer Success Leadership at software companies, with specific experience in Customer Onboarding Operations or Professional Services Operations
Minimum 2+ years as a People Manager, with experience managing high-performing operations professionals
Strong business acumen and understanding of key metrics for Customer Success (Post-Sales) organizations, specifically Onboarding and Professional Services teams
Passionate about designing highly effective and scalable operational solutions to complex challenges by building, experimenting, and iterating continuously
Excellent organization and time management skills
experience creating and maintaining detailed project plans, meeting tight deadlines, and proactively surfacing and mitigating cross-functional risks and issues
Data-driven and analytical
able to use data to measure the business impact of your work
Excellent verbal and written communication skills. Ability to communicate and present to stakeholders of all levels, including executives, and cross-functional teams
Strong ability to work both independently and in teams to deliver successful outcomes

Job Responsibility

Leading a team of operations experts that support the Customer Launch teams (Onboarding, Data Migrations, and Professional Services)
Driving the planning of and owning specific strategic initiatives, programs, and projects in support of the Customer Launch team’s annual goals and quarterly OKRs
Becoming an expert on key metrics, data, processes, and procedures, surfacing key insights or trends, and proposing action plans to drive to targets
Identifying and implementing opportunities to achieve targets, increase efficiency, and deliver an exceptional customer experience
Optimizing the Customer Launch team’s tech stack, including owning the implementation and ongoing optimization of a new Professional Services Automation tool
Partnering with Customer Launch team’s leadership stakeholders to participate in and support the planning of their leadership meetings/onsites, MBRs, and other key events and presentations
Supporting cross-functional initiatives, programs, and projects to drive the broader Customer Success organization’s goals and also GTM goals

What we offer

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions to be in office minimum twice per week
Flexible time off policy, with an encouraged 20 days off per year
EAP benefits for you and household members, including counseling and online resources
401k matching and Child Education Savings
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

Working student customer success

As a Working Student in Customer Success, you will support our Customer Success ...

Location

Germany , Munich

Salary:

Not provided

Userlane GmbH

Expiration Date

Until further notice

Requirements

Enrolled student in Business Administration, Management and Technology, Communication or a related field
Passion for customer interaction and a strong interest in SaaS, digital products, or tech
Excellent written and spoken English (German is a plus)
Structured and proactive working style with attention to detail
Comfortable working in a fast-paced, international environment
Technical Aptitude: Strong affinity for data and operational processes. Basic experience with CRM tools (e.g., Salesforce, HubSpot) or CSM platforms (e.g., Planhat, Gainsight) is a significant advantage

Job Responsibility

Support the Customer Success Managers in their day-to-day operations, including onboarding new customers and maintaining existing relationships
Help identify opportunities for customer engagement and adoption improvement by monitoring and analyzing usage data and customer health metrics
Contribute to Customer Success Operations initiatives, including building automations and executing one-to-many programs
Contribute to the creation of success materials (guides, templates, presentations, Demos, and Videos) to showcase and explain value for our customers
Assist in administrative and operational tasks within the Customer Success department

What we offer

A dynamic and inclusive work environment where you can learn from experienced Customer Success professionals
Flexible working hours (approx. 15–20 hours/week) to fit your study schedule
Regular feedback and learning opportunities in an AI-driven SaaS company

Senior Manager, Customer Success

As a Senior Manager, Customer Success, you’ll lead a team of six experienced CSM...

Location

United States

Salary:

Not provided

Clutch

Expiration Date

Until further notice

Requirements

5+ years of people leadership experience in Customer Success or Account Management, ideally leading CSMs in post-implementation, B2B SaaS environments
Expertise in fintech or other regulated, complex industries where success requires executive alignment, precision, and cross-functional coordination
Experience leading CSMs who manage strategic or enterprise-level customers, with a focus on coaching executive presence and commercial acumen
Strength in coaching and talent development, building confident, accountable CSMs who own their outcomes
Proven success in renewal and expansion mechanics, including forecasting, pipeline management, and joint sales motions
Strong operational skills, capable of bringing clarity and structure to evolving processes in a fast-paced, scaling environment
Executive presence and storytelling ability, able to guide senior stakeholders through strategic and high-stakes conversations
Bias to action and ownership mindset, moving initiatives forward amid ambiguity while maintaining strong team alignment
Data fluency, with the ability to interpret team and customer data, identify trends, and drive continuous improvement
Collaborative approach, working closely with Product, Support, and Professional Services to execute shared customer outcomes

Job Responsibility

Lead a team of six experienced CSMs serving mid-market and Lighthouse Credit Unions, including several of Clutch’s largest and most strategic customers with contracts up to and above $1M+ ARR
Drive post-implementation success, ensuring customers deploy new features, realize measurable value, and expand their partnership with Clutch
Own outcomes across retention, expansion sourcing, and building scalable processes and playbooks across the CS org
Coach CSMs on executive-level renewals while building repeatable frameworks that scale
Work closely with Product, Support, and Professional Services to guide feature rollouts, strengthen adoption, and deepen executive alignment
Shape the playbooks and cadences that define our next stage of growth
Quarterback challenging customer situations, earning trust from both your team and senior stakeholders
Implement operating cadences and take full ownership of the team’s KPIs and forecasting accuracy
Identify and lead process improvement initiatives, strengthening team consistency and predictability
Guide the team through high-stakes renewals with confident, predictable forecasting

What we offer

Remote Flexibility
Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations
Paid Time Off: Enjoy flexible PTO days yearly
Stock Options
Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials
Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working
Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans

Fulltime

Customer Operations Specialist

We are looking for a dedicated and detail-oriented Customer Operations Specialis...

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

2+ years of experience administering a Customer Success platform, e.g. Planhat, Vitally, Churn Zero, Gainsight. Or Salesforce or Hubspot.
Ability to translate business requirements into technical configurations.
Experience with data management, integration, and maintaining data integrity.

Job Responsibility

Act as the first point of contact for all internal queries related to customer operations tools submitted via Freshdesk relating to customer operations processes
Triage, categorise, and prioritise incoming tickets, ensuring accurate categorising of queries
Respond to and resolve tickets within agreed SLA timeframes, maintaining a high standard of communication
Troubleshoot and resolve queries independently using available documentation, internal knowledge, and system understanding
Escalate complex, technical, or high-impact issues to the Customer Operations Manager, providing clear context, investigation notes, and recommended next steps
Support onboarding of new internal users, including assisting with group training sessions and running 1:1 training sessions
Create and update Knowledge Hub articles, FAQs, and troubleshooting guides based on common queries and recurring issues
Assist in developing training materials such as step-by-step guides, process documentation, and quick-reference resources
Identify inefficiencies in workflows or recurring support issues and suggest improvements to processes, documentation, or system usage
Support data accuracy and consistency with all systems by following best practices and highlighting discrepancies

Fulltime

Customer Success Manager

We help frontline operations reach a higher standard of execution by making comp...

Location

Germany

Salary:

Not provided

Doinstruct GmbH

Expiration Date

Until further notice

Requirements

2+ years in Customer Success or a related GTM role, ideally in SaaS environments where scale and automation aren’t optional
Comfortable managing a broad portfolio without losing depth or clarity
Data-driven by default
you rely on signals, dashboards, and leading indicators to prioritize your week
Strong communicator who can guide traditional, operational customers with confidence and structure
Solid project and stakeholder management skills
you can run multiple onboardings while improving underlying processes at the same time
Fluent in German and confident navigating discussions with operational and managerial stakeholders across the DACH region
Motivated by ownership, not maintenance
you want to build something that raises the bar for how CS operates

Job Responsibility

Manage a portfolio of roughly 150 SMB accounts (<150 Employees) across DACH and guide them from onboarding to renewal with a clear, outcome-driven approach
Build a predictable, scaled customer motion by combining structured onboarding, automated lifecycle touchpoints (Digital CS), and focused human support where it matters most, for example personal kickoffs, webinars, and office hours
Build reporting and operational visibility in Planhat
define triggers, health metrics, and signals that help us act early instead of react late
Identify adoption gaps and unblock them quickly through content, playbooks, or process improvements
Work with Product, Support, and Sales to turn insights into product improvements, clearer workflows, and smarter rollouts
Shape our long-term CS model by creating a repeatable journey that can later scale to larger segments

What we offer

You can make full use of your skills and play an active role in the further development of our start-up
We attach great importance to a positive working atmosphere, maximum transparency, communication at eye level, and support every step of your personal and professional development

Fulltime

Customer Success Team Lead

As Customer Success Team Lead, you will own the critical first 12 months of ever...

Location

United Kingdom , Kingston upon Hull

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

5+ years in Customer Success or Onboarding, with experience designing scalable onboarding programmes
Proven track record of improving early-stage retention and product adoption in a B2B SaaS or data environment
Experience managing and developing Customer Success or onboarding teams
Strong analytical capability, including forecasting, cohort analysis and usage tracking
Excellent project management skills with the ability to manage multiple priorities

Job Responsibility

Onboarding Programme Design & Delivery
1st Year Renewal Ownership
Usage Engagement & Value Realisation
Team Leadership & Operations

What we offer

health
finances
fitness
travel
tech
more

Fulltime

Revenue Operations Manager

The Revenue Operations Manager – Post Sales owns the operational mechanics of Di...

Location

United States , Austin; Tempe

Salary:

Not provided

Dialpad

Expiration Date

Until further notice

Requirements

6–8+ years in Revenue Operations, CS Operations, or Post-Sales Strategy
Experience supporting subscription SaaS retention motions
Deep understanding of renewal forecasting and expansion mechanics
Strong analytical capability and structured thinking
Comfortable influencing CS and executive leadership
Ability to operate in high-growth, cross-functional environments
Experience with Customer Success platforms (Planhat preferred
Gainsight, Totango, or ChurnZero acceptable)
Strong understanding of renewal forecasting and GRR/NRR modeling
Advanced Excel / Sheets modeling skills

Job Responsibility

Own operational governance of Gross and Net Revenue Retention
Monitor churn, contraction, and expansion drivers
Identify structural gaps impacting retention
Establish leading indicators for revenue risk
Provide executive-level visibility into recurring revenue health
Own renewal forecasting methodology and discipline
Validate renewal commitments and risk assessments
Improve renewal forecast accuracy across segments
Establish a structured renewal inspection cadence
Design and run operational forums for CS and Renewals

What we offer

Competitive benefits and perks
Robust training program
Inclusive office environment
Vibrant environment to cultivate collaboration and connection
Certified Great Place to Work culture

Fulltime

Global Head of Mid-Market Customer Success

The Global Head of Mid-Market Customer Success leads one of GlobalData Healthcar...

Location

United States , New York City

Salary:

130000.00 - 150000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

8+ years in Customer Success or commercial client management
at least 3 years leading a CS team of 5+ people globally
Demonstrated experience owning and improving segment-level retention (VRR/GRR) and expansion (NRR) metrics in a B2B SaaS or data/intelligence business
Strong people leadership credentials
evidence of building high-performing teams
managing through change
and developing talent
Experience operating in a PE-backed or high-growth commercial environment with aggressive targets and fast iteration cycles
Comfortable with data and analytics
able to build renewal forecasts

Job Responsibility

Lead
coach
and develop a global team of mid-market CSMs
setting clear performance expectations
KPIs
and development pathways
Run regular 1:1s
team calls
and performance reviews
create a culture of accountability

Fulltime

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Customer Success Operations Manager (Planhat)

Job Description

Job Responsibility

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