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Customer Success / Operations Director

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Quadient

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Location:
Japan , Tokyo

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

This is a high-impact leadership role where you’ll own operations end-to-end, optimize KPIs, and spearhead projects that redefine parcel delivery in Japan. You’ll collaborate with global teams, inspire local talent, and ensure excellence across service, quality, and financial performance.

Job Responsibility:

  • Drive operational excellence and customer satisfaction
  • Manage installations, service operations, and product delivery
  • Lead cross-functional projects and stakeholder relationships
  • Optimize costs and contribute to profitable growth
  • Build and develop high-performing teams

Requirements:

  • Entrepreneurial mindset with 10+ years in operational leadership
  • Proven success in people management and strategic development
  • Strong analytical and decision-making skills
  • Native-level Japanese & business-level English
  • Industry experience in logistics, retail, or related sectors
What we offer:
  • Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle
  • Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
  • Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program
  • Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme
  • Caring for Wellbeing: Access our complimentary employee assistance program for mental health support

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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