Customer Success / Operations Director Jobs

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Director, Global Solutions & Success Operations

We’re seeking an experienced strategy and operations leader to head Global Solut...

Location

United States , San Francisco

Salary:

238500.00 - 284875.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
8+ years of leadership experience in Sales, Success, Business Operations, or Consulting (ideally in high-growth SaaS or AI)
Deep expertise in Solutions and customer delivery (customer success, sales engineering, professional services, etc.), segmentation, territory design, and incentive compensation
Proven track record leading and developing global teams, and influencing at all organizational levels
Exceptional analytical skills with advanced Excel/Google Sheets proficiency
ability to design dashboards, reporting, and executive presentations that turn complex data into clear insights
Strong project management and change skills
highly organized with the ability to manage multiple priorities in a fast-paced environment
Strategic thinker with strong business acumen and a proactive, problem-solving mindset

Job Responsibility

Act as a trusted advisor to Solutions, Services, and Success leaders, identifying opportunities for improvement across multiple roles and motions, and aligning initiatives with global GTM goals
Lead, mentor, and develop a high-performing operations team
Drive company-level GTM initiatives from conception to execution including role design, solution delivery processes, global expansion, and adoption of internal AI tools
Own capacity planning and workload modeling across functions to ensure resourcing meets demand
Oversee analysis of performance data, maintaining dashboards and reporting frameworks that provide actionable insights on customer health and maturity, rep productivity, conversion rates, delivery progress, and more
Establish process governance, standardization, and playbooks across functions and customer engagement motions to ensure global consistency and scale
Partner with Sales Ops, Marketing, GTM Analytics, Business Systems, Data Engineering, and Finance to design and deliver end-to-end GTM processes
Leverage AI to build a scalable, next-gen RevOps function and contribute to Intercom’s overall vision of an AI-first customer engagement model

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family

Fulltime

Director, Customer Success - EMEA / ROW

The Director, Customer Success – EMEA/ROW will lead a high-performing regional t...

Location

Ireland , Dublin

Salary:

Not provided

Tines

Expiration Date

Until further notice

Requirements

10+ years of experience in customer success, account management, or a related function
At least 5 years in senior leadership roles
Proven experience scaling CS functions within high-growth, dynamic environments
Track record of leading distributed, cross-functional teams to exceed retention and growth targets
Deep understanding of SaaS business models, recurring revenue, and customer lifecycle management
Exceptional executive presence, influencing, and negotiation skills
Strong data-driven decision-making and analytical capabilities
Demonstrated success in change management and leading teams through transformation
Advantage in having experience in selling to technical stakeholders eg CISO, CIO and CTO

Job Responsibility

Recruit, develop, and retain top CSM and CSE talent across EMEA and ROW
Foster a high-performance culture focused on accountability, collaboration, and professional growth
Provide ongoing coaching, career development, and performance management
Define and execute the EMEA/ROW customer success strategy in alignment with global objectives
Drive customer outcomes including retention, upsell, cross-sell, and advocacy
Serve as an executive sponsor for strategic accounts and a senior escalation point for customer issues
Design and implement scalable processes, playbooks, and customer health frameworks to serve an expanding customer base
Champion technology adoption (CS platforms, analytics, and automation tools) to increase efficiency
Establish operational KPIs and governance to ensure consistency and quality of delivery
Partner closely with Sales to ensure seamless handoffs and growth opportunities

What we offer

Competitive salary
Startup equity & extended exercise window
Matching retirement plans
Home office setup
Private healthcare plans
25 days annual leave
Extra company holidays
Generous parental leave programs
Flexibility in how and where you work
Phone and home Internet allowance

Fulltime

Director of Customer Success

We’re looking for a Director of Customer Success, International to join our grow...

Location

Ireland , Dublin

Salary:

Not provided

Supermetrics

Expiration Date

Until further notice

Requirements

8+ years in Customer Success or related leadership roles, including international team management
Significant MarTech or SaaS domain expertise, ideally working with marketing leaders
Skilled in change management and leading organizations through scale
Strong operational chops, with experience building scalable processes and evaluating/implementing CS tooling
Cultural intelligence and the ability to lead across geographies, languages, and time zones
Executive presence, storytelling skills, and a collaborative leadership style
Passion for the customer experience. You are interested in building something truly differentiated

Job Responsibility

Lead and grow regional CS teams across EMEA, LATAM, and JAPAC
Drive regionalization strategies for adoption, growth, and advocacy
Act as a trusted deputy to the Global CS Leader, shaping international strategy and executive-level insights
Partner with Sales, Marketing, Product, and Support to align local execution with global strategy
Champion the voice of the customer and design a truly differentiated customer experience
Prepare the org for scale by leading change management of the expansion of our CS tech stack (new tooling planned for 2026)

What we offer

Competitive compensation package, including equity
Great work equipment, and home office allowance for those working in our fully remote locations
Health care benefit and leisure time insurance
Annual 1000 euros of personal learning budget
Sports and wellbeing allowance

Fulltime

Customer Success Director

Build irreplaceable relationships with Pomelo’s health plan and employer custome...

Location

United States

Salary:

160000.00 - 190000.00 USD / Year

Pomelo Care

Expiration Date

Until further notice

Requirements

7-10 years of experience in consulting, customer success, or project management
Preferably 5+ years of health tech or healthcare experience
2+ years managing a team
Strong project management and creative problem solving experience
Proactive, solution-oriented, and customer-focused mindset
Proven experience leading projects and competing priorities across a range of external stakeholders and cross-functional internal teams
Exceptional written and verbal communication skills
Self-motivated and eager to thrive in a fast-paced metric-driven environment
Track record of meeting or exceeding customer satisfaction, retention, and expansion goals
Willingness and interest in using data and research to learn new content areas

Job Responsibility

Serve as the primary point of contact and trusted advisor for Pomelo’s customers
Develop strong relationships and a deep understanding of their business and member needs
Proactively engage with customers to ensure seamless implementations and deliver an ongoing best-in-class customer experience
Advocate for strategic customer needs and feedback internally
Work cross-functionally with other teams to achieve outcomes and results for customers and Pomelo
Develop and deliver regular business reviews with customers
Identify areas for improvement
Demonstrate Pomelo’s impact for patients and plans/employers
Drive customer retention
Identify and mitigate risks

What we offer

Competitive healthcare benefits
Generous equity compensation
Unlimited vacation
Membership in the First Round Network

Director of Customer Success Management

We are looking for a Director of Customer Success Management who can take full o...

Location

United States , Austin

Salary:

Not provided

Hostaway

Expiration Date

Until further notice

Requirements

Proven track record as a Customer Success leader in a high-growth SaaS startup focusing on retention and churn reduction
Experience working with reactive retention manager style ICs in lower segments
Experience building or scaling a Customer Success function from the ground up
Hands-on leadership style — willing to be in the trenches with clients and the team
Strong commercial acumen with the ability to lead renewal and expansion discussions
Deep understanding of Customer Success KPIs (GRR, NRR, NPS) and how to move them
Excellent relationship-building and communication skills
able to quickly establish trust with clients
Comfortable operating with autonomy and accountability — takes direction but executes independently
Excited about the impact of AI on Customer Success and able to articulate its applications

Job Responsibility

Take full ownership of the Customer Success Management function — evolving its strategy, playbooks, and KPIs
Lead from the front: engage directly with key customers while coaching and developing the team
Drive accountability for core metrics like GRR, NRR, NPS, and renewal/expansion performance
Build and maintain executive-level relationships with clients, ensuring alignment on business outcomes
Partner with sales and leadership on commercial conversations, renewals, and upsell opportunities
Champion the use of AI-driven tools and processes to improve efficiency and scale the CS function
Represent the voice of the customer internally, influencing product, support, and operations
Travel as needed to meet clients 1:1 across all regions

What we offer

Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant
100% Remote: Enjoy the freedom to work from anywhere within your country of residence
Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company
Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good
Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities
Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms
Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary
Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity

Fulltime

Director of Customer Success, EMEA

We’re looking for a Director of Customer Success – EMEA to join our global team ...

Location

Israel , Tel Aviv

Salary:

Not provided

Cyera

Expiration Date

Until further notice

Requirements

5+ years of experience leading technical CS, TAM, or Professional Services teams, including experience managing multi-regional teams across EMEA
Served as a Head/Director of CS, or in a similar leadership role, within a B2B SaaS or cybersecurity organization
Strong technical support mindset, with the ability to guide teams through complex troubleshooting, root-cause analysis, and customer escalations
You are comfortable partnering directly with Support and Engineering to resolve critical issues, streamline escalation paths, and ensure a seamless, high-quality customer experience
Excel at building scalable processes, driving adoption, managing renewals, and leading change across complex environments
Thrive in a fast-paced, high-growth, and ambiguous startup environment, making decisions with clarity and confidence
Bring a strong technical orientation, with experience working alongside Product, Engineering, and Architecture teams
Fluent in Salesforce, BI tooling, customer analytics, and data-driven decision-making
A compelling communicator, capable of leading both executive-level business discussions and deep technical workshops
Willing and able to travel 25–50% to engage directly with customers and teams.

Job Responsibility

Lead and scale technical Customer Success teams across EMEA, shaping team structure, methodologies, and execution standards as Cyera expands globally
Develop and operationalize CS infrastructure—including customer journeys, playbooks, QBR frameworks, KPIs, and dashboards—to drive predictable outcomes and organizational alignment
ֿBuild and own a comprehensive renewals strategy covering process design, forecasting, workflows, timelines, and escalations to ensure timely renewals, reduced churn, and strong retention
Collaborate closely with CSEs, Account Managers, and cross-functional leaders to streamline renewals and remove operational friction
Act as a strategic partner to enterprise customers, deepening relationships, understanding business goals, identifying expansion opportunities, and driving measurable value throughout the lifecycle
Monitor customer health, usage patterns, adoption trends, and risk indicators
proactively address issues to prevent escalations and protect satisfaction
Lead cross-functional initiatives to resolve renewal challenges, enhance onboarding and training, optimize support processes, and improve operational efficiency across regions
Partner with Product, OCTO, Sales, SEs, Support, and Services to align priorities, influence roadmap decisions, and ensure seamless customer transitions
Oversee end-to-end CS operations, including onboarding, enablement, engagement, and documentation, implementing best practices and standard operating procedures

Fulltime

Customer Success Operations Leader

We are looking for a CX Operations Leader to drive process excellence, analytics...

Location

United Kingdom , London

Salary:

Not provided

AFI Solutions GmbH

Expiration Date

Until further notice

Requirements

Proven track record at director level or equivalent leading CX operations in a software or SaaS company
Minimum of 5+ years of progressive experience in customer experience, service delivery, or operations
Strong background in process optimisation and cross-functional collaboration at scale
Hands-on expertise in analytics and business reporting, with experience tracking financial and CX performance metrics such as revenue, margin, backlog, and CSAT
Experience managing enterprise-grade platforms such as Salesforce and customer success tools (Certinia, ChurnZero)
Demonstrated ability to partner with senior leaders to execute strategic CX initiatives
International experience in software or SaaS environments preferred

Job Responsibility

Partner with CX leadership to harmonise and streamline processes across the customer journey including opportunity management, project delivery, and resource management
Identify bottlenecks and implement improvements to ensure scalability and consistency across regions and functions
Collaborate with IT, Sales, and CX teams to connect processes and ensure operational effectiveness at scale
Drive consistency across departments to support growth and enhance the customer experience
Serve as the business partner to the CX leadership team for all core analytics including revenue, backlog, margin, CSAT, and SLA performance
Provide insights that enable data-driven decisions and accountability
Support the execution of our OneCX strategy by ensuring transparency and alignment across global operations
Own the maintenance, optimisation, and innovation of SER Group’s core CX platforms including Salesforce (SFDC), Certinia, and ChurnZero
Partner with business and IT stakeholders to ensure systems are fit for purpose, scalable, and continuously improved

What we offer

Offene, familiäre Unternehmensstruktur mit Flexibilität
Modernes Office mit Top-Ausstattung

Fulltime

Senior Director, Enterprise Customer Success

As the Regional Vice President, North America Customer Success, you will lead a ...

Location

Canada , Toronto

Salary:

192000.00 - 264000.00 CAD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations
proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills
experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure impact and effectiveness
understand and can apply Customer Journey frameworks to CSM tasks and responsibilities
minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company
a four year degree or equivalent
demonstrated ability to manage customer accounts in conjunction with sales organizations
exceptional leader of high integrity, intellect, and character who can set a clear vision for the group and plan, hire, manage, and inspire teams to achieve extraordinary results consistently quarter over quarter.

Job Responsibility

Proactively engage with customers to understand their needs, address challenges, and ensure they are achieving desired outcomes with the company's products or services
serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon
develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth
uplevel our engagement with Executive decision makers and position the Operations Cloud as the platform for modern enterprises
lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management
build and sustain a team of high performing leaders who embody our values, establish trusted advisor relationships and focus on making every customer successful
key metrics for this role are: gross revenue retention, net revenue retention, executive engagement, adoption, professional services, support and PagerDuty University
drive customer retention and expansion by identifying opportunities for upselling, cross-selling, and building strong customer relationships
monitor key customer success metrics, identify trends, and use data to inform decision-making and improve processes
establish a rhythm of the business that is consistent and predictable in running the business activities and change the business projects

What we offer

Competitive salary
comprehensive benefits package from day one
flexible work arrangements
company equity
ESPP (Employee Stock Purchase Program)
retirement or pension plan
generous paid vacation time
paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Customer Success / Operations Director

Quadient

Location:
Japan , Tokyo

Category:
Logistics

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 27, 2025

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