CrawlJobs Logo

Customer Success Operations Associate

augustahitech.com Logo

Augusta Hitech Soft Solutions

Location Icon

Location:
India , Coimbatore, Bangalore, Chennai

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Responsibility:

  • Administrative Support: Handle routine paperwork, data entry, and documentation maintenance, such as updating client profiles, knowledge bases, internal reports, and writing drafts of Statements of Work (SOWs) for review by Account Managers
  • Scheduling and Coordination: Schedule interviews for new resources, client meetings, or training sessions
  • coordinate cross-functional activities like resource allocation and collaborate with the Talent Acquisition team on sourcing, screening, and onboarding needs
  • Onboarding and Offboarding Resources: Manage the end-to-end process for onboarding new team members or consultants (e.g., setup in systems, training coordination, and Background Verification/BGV processes) and offboarding (e.g., access revocation, knowledge transfer) to ensure compliance and seamless transitions
  • Logistics Management: Coordinate shipments of equipment like laptops or other hardware for resources, tracking delivery and resolving any delays
  • Timesheet and Compliance Follow-Up: Monitor and follow up on timesheets for resources, ensuring accuracy, timely submission, and compliance with company policies or client contracts
  • assist with BGV follow-ups as needed
  • Issue Resolution for Resources: Address day-to-day issues faced by resources (e.g., technical glitches, access problems, or workflow bottlenecks) through ticket management, escalation to relevant teams, and quick fixes
  • Reporting and Metrics Tracking: Compile basic reports on resource utilization, account health, or operational metrics
  • prepare monthly client meeting reports summarizing key discussions, action items, and outcomes
  • assist in drafting Quarterly Business Review (QBR) reports with data aggregation, visualizations, and initial insights to support AM presentations
  • Process Optimization: Identify inefficiencies in CS operations, automate repetitive tasks (e.g., notifications or reports), and maintain internal systems like CRMs or customer success platforms
  • Cross-Functional Collaboration: Work with HR, IT, finance, Talent Acquisition, and other departments to streamline processes, such as billing inquiries, support tickets, or SOW finalizations

Requirements:

  • Administrative Support
  • Onboarding and Offboarding Resources
  • Cross-Functional Collaboration
  • Attention to detail
  • Ability to design process and implement them for Customer Success Operations
  • Should be independent, self-driven and self-motivated

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Augusta Hitech Soft Solutions - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Success Operations Associate

Customer Operations Associate

Cogoport is a global trade platform focused on revolutionizing the shipping and ...
Location
Location
Thailand , Bangkok
Salary
Salary:
Not provided
https://cogoport.com/ Logo
Cogoport
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1+ years of customer success or operations or sales role in logistics & supply chain industry/ B2B SaaS companies/Tech Companies
  • Have a strong can-do attitude & customer centricity
  • Preferably have a knowledge or interest in the logistics & supply chain industry
Job Responsibility
Job Responsibility
  • Manage the entire order flow for Cogoport – liaise with customer to get necessary documentation & schedules for order processing, work with supply partners to ensure pricing guarantee & order confirmation and work closely with finance to facilitate invoicing, payment & collections process
  • Participate in training programs for the team to ensure strong compliance to internal SLAs & processes, platform data capture & act as a primary conduit for promoting NPS
  • Work closely with the supply, sales & finance team to provide a superior customer experience & pricing for both consumers & supply partners
  • Set up best practices across the organisation based on industry standards while at the same time capturing local nuances to ensure the best-in-class experience for both consumers & supply partners
  • Fulltime
Read More
Arrow Right

Customer Success Associate

Artemest is looking for a motivated, organized, and proactive Customer Success A...
Location
Location
Italy , Milan
Salary
Salary:
Not provided
artemest.com Logo
artemest
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1–3 years of professional experience in customer service, order management, post-sales, or operations within an international environment
  • Bachelor’s degree in Foreign Languages, Communication, Business, or a related discipline
  • Proven ability to handle the full order lifecycle
  • Demonstrated ability to manage multiple priorities and complex orders simultaneously
  • Strong problem-solving and organizational skills
  • Excellent communication skills
  • High attention to detail, precision, flexibility, and a proactive, entrepreneurial attitude
  • Good knowledge of ERP/CRM systems (particularly Salesforce and SAP)
  • Native Italian speaker with professional proficiency in English
Job Responsibility
Job Responsibility
  • Serve as the primary point of contact for customers
  • Manage the full order lifecycle
  • Take ownership of complex after-sales cases
  • Build and nurture strong relationships with valued customers
  • Collaborate closely with suppliers and artisans
  • Coordinate cross-functionally with internal teams (Logistics, Marketplace, IT)
  • Identify recurring challenges and propose process improvements
What we offer
What we offer
  • Special prices on Artemest.com
  • Meal vouchers
  • Discounts at restaurants, cafés, gyms, and other stores
  • Office stocked with fresh fruit, coffee, tea, and water
Read More
Arrow Right

Client Success Associate

This role will focus on mastering the basics of what it takes to deliver Operati...
Location
Location
United States , Columbus
Salary
Salary:
Not provided
arrivelogistics.com Logo
Arrive Logistics
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in a relevant field of study preferred
  • Proven demonstration of commitment and work ethic in a school or work setting
  • Fast-paced and able to multitask in a high-pressure environment
  • Polished communicator with exceptional interpersonal skills, both verbal & written
  • Able to take verbal/written instruction and execute with confidence
  • Detail and process oriented
  • Customer obsessed
  • Efficient
  • Proactive
  • Solutions driven
Job Responsibility
Job Responsibility
  • Manage load board on a daily basis, which includes detailed data entry in load building and scheduling, tracking, reviewing available loads, and closing out loads to ensure overall execution
  • Focus on accuracy and timeliness while building loads for our customer account(s)
  • Obtain pickup and delivery appointments from the shippers and consignees within your customer’s network
  • Deliver effective and timely communication with Carrier reps and customer contacts when rescheduling pickups, deliveries, and while obtaining accurate tracking updates
  • Communicate with customer contacts proactively when a shipment will be delayed
  • Understand the Customer’s committed lanes and when to accept or reject loads being tendered by the customer
  • Establish a strong understanding and knowledge base of the industry, foundational skills, and of Arrive operations with a drive for continued educational opportunities
  • Consistently working towards expanding your relationship with your customer contacts by delivering timely and professional communication
  • Work with BD and Carrier counterparts to navigate issues that occur to provide best-in-class customer service
  • Determine how to maximize profitability with the freight that is available by looking at appointment times, flexibility, and other attributes that will get the best possible rate
What we offer
What we offer
  • Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage
  • Invest in your future with our matching 401K program
  • Build relationships and find your home at Arrive through our Employee Resource Groups
  • Get recognized through our employee rewards program
  • Leave the suit and tie at home
  • our dress code is casual
  • Eat for free on Mondays and Fridays! Free breakfast on Mondays and lunch on Fridays!
  • Sweat it out using local gym discounts
  • Maximize your wellness with free counseling sessions through our Employee Assistance Program
  • Take time to manage your physical and mental health – we offer company paid holidays, paid vacation time and wellness days
  • Fulltime
Read More
Arrow Right

Client Success Associate

This role will focus on mastering the basics of what it takes to deliver Operati...
Location
Location
United States , Tampa
Salary
Salary:
Not provided
arrivelogistics.com Logo
Arrive Logistics
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in a relevant field of study preferred
  • Proven demonstration of commitment and work ethic in a school or work setting
  • Fast-paced and able to multitask in a high-pressure environment
  • Polished communicator with exceptional interpersonal skills, both verbal & written
  • Able to take verbal/written instruction and execute with confidence
Job Responsibility
Job Responsibility
  • Manage load board on a daily basis, which includes detailed data entry in load building and scheduling, tracking, reviewing available loads, and closing out loads to ensure overall execution
  • Focus on accuracy and timeliness while building loads for our customer account(s)
  • Obtain pickup and delivery appointments from the shippers and consignees within your customer’s network
  • Deliver effective and timely communication with Carrier reps and customer contacts when rescheduling pickups, deliveries, and while obtaining accurate tracking updates
  • Communicate with customer contacts proactively when a shipment will be delayed
  • Understand the Customer’s committed lanes and when to accept or reject loads being tendered by the customer
  • Establish a strong understanding and knowledge base of the industry, foundational skills, and of Arrive operations with a drive for continued educational opportunities
  • Consistently working towards expanding your relationship with your customer contacts by delivering timely and professional communication
  • Work with BD and Carrier counterparts to navigate issues that occur to provide best-in-class customer service
  • Determine how to maximize profitability with the freight that is available by looking at appointment times, flexibility, and other attributes that will get the best possible rate
What we offer
What we offer
  • Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage
  • Invest in your future with our matching 401(k) program
  • Build relationships and find your home at Arrive through our Employee Resource Groups
  • Enjoy office wide engagement activities, team events, happy hours and more
  • Leave the suit and tie at home
  • our dress code is casual
  • Work in the booming city of Tampa, FL – we are in a convenient location close to the airport, bay, and downtown
  • Start your morning with free coffee
  • Park your car for free on site
  • Maximize your wellness with free counseling sessions through our Employee Assistance Program
  • Fulltime
Read More
Arrow Right

Client Success Associate

This role will focus on mastering the basics of what it takes to deliver Operati...
Location
Location
United States , Austin
Salary
Salary:
Not provided
arrivelogistics.com Logo
Arrive Logistics
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in a relevant field of study preferred
  • Proven demonstration of commitment and work ethic in a school or work setting
  • Fast-paced and able to multitask in a high-pressure environment
  • Polished communicator with exceptional interpersonal skills, both verbal & written
  • Able to take verbal/written instruction and execute with confidence
Job Responsibility
Job Responsibility
  • Manage load board on a daily basis, which includes detailed data entry in load building and scheduling, tracking, reviewing available loads, and closing out loads to ensure overall execution
  • Focus on accuracy and timeliness while building loads for our customer account(s)
  • Obtain pickup and delivery appointments from the shippers and consignees within your customer’s network
  • Deliver effective and timely communication with Carrier reps and customer contacts when rescheduling pickups, deliveries, and while obtaining accurate tracking updates
  • Communicate with customer contacts proactively when a shipment will be delayed
  • Understand the Customer’s committed lanes and when to accept or reject loads being tendered by the customer
  • Establish a strong understanding and knowledge base of the industry, foundational skills, and of Arrive operations with a drive for continued educational opportunities
  • Consistently working towards expanding your relationship with your customer contacts by delivering timely and professional communication
  • Work with BD and Carrier counterparts to navigate issues that occur to provide best-in-class customer service
  • Determine how to maximize profitability with the freight that is available by looking at appointment times, flexibility, and other attributes that will get the best possible rate
What we offer
What we offer
  • Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage
  • Invest in your future with our matching 401(k) program
  • Build relationships and find your home at Arrive through our Employee Resource Groups
  • Enjoy office wide engagement activities, team events, happy hours and more
  • Leave the suit and tie at home
  • our dress code is casual
  • Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown
  • Park your car for free on site
  • Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew
  • Sweat it out with the team at our onsite gym
  • Fulltime
Read More
Arrow Right

Customer Success Coordinator

We are seeking a highly skilled and dedicated Customer Success Coordinator with ...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
altovita.com Logo
AltoVita
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of experience in corporate housing, global mobility or relocation
  • 1+ year working on housing association requests ( not mandatory )
  • Comfortable working in a fast-paced and entrepreneurial environment
  • Ability to work well under pressure and handle high-stress situations with calm and professionalism
  • Strong problem-solving skills and ability to think on your feet
  • Self-motivated, proactive and results-driven
Job Responsibility
Job Responsibility
  • Manage incoming accommodation requests and present Housing Associations and their clients with personalized housing options through AltoVita's proprietary enterprise software
  • Reply to client’s enquiries related to housing options and offer thoughtful recommendations in a timely manner
  • Manage incoming guest arrivals & coordinate check-in instructions, in house assistance and assist with transportation where necessary
  • Liaising with suppliers and housing associations for any escalations
  • Build a good relationship with the Housing Association employees, along with other key clients
  • Support reporting on conversion figures and identify opportunities for improvement
  • To maintain the positive engagement with hospitality partners (serviced apartments & hotels) and participate in supplier meetings, or trainings to reflect Housing Associations requirements when necessary
  • To participate in property inspections to gain an in-depth understanding of properties quality, when required
  • Identify market gaps and collaborate with the Hospitality Growth team to ensure our offering is complete and competitive
  • Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators across the region
What we offer
What we offer
  • A team that will always put you first
  • Incredible opportunities for growth and career advancement
  • A fully-remote working environment
  • Dedicated Client Portfolio
  • Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more
  • A work-from-home allowance to get your home-office set up
  • A generous vacation package so you can recharge or explore
  • Fulltime
Read More
Arrow Right

Senior Director, Enterprise Customer Success

As the Regional Vice President, North America Customer Success, you will lead a ...
Location
Location
Canada , Toronto
Salary
Salary:
192000.00 - 264000.00 CAD / Year
https://www.pagerduty.com Logo
PagerDuty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations
  • proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills
  • experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure impact and effectiveness
  • understand and can apply Customer Journey frameworks to CSM tasks and responsibilities
  • minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company
  • a four year degree or equivalent
  • demonstrated ability to manage customer accounts in conjunction with sales organizations
  • exceptional leader of high integrity, intellect, and character who can set a clear vision for the group and plan, hire, manage, and inspire teams to achieve extraordinary results consistently quarter over quarter.
Job Responsibility
Job Responsibility
  • Proactively engage with customers to understand their needs, address challenges, and ensure they are achieving desired outcomes with the company's products or services
  • serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon
  • develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth
  • uplevel our engagement with Executive decision makers and position the Operations Cloud as the platform for modern enterprises
  • lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management
  • build and sustain a team of high performing leaders who embody our values, establish trusted advisor relationships and focus on making every customer successful
  • key metrics for this role are: gross revenue retention, net revenue retention, executive engagement, adoption, professional services, support and PagerDuty University
  • drive customer retention and expansion by identifying opportunities for upselling, cross-selling, and building strong customer relationships
  • monitor key customer success metrics, identify trends, and use data to inform decision-making and improve processes
  • establish a rhythm of the business that is consistent and predictable in running the business activities and change the business projects
What we offer
What we offer
  • Competitive salary
  • comprehensive benefits package from day one
  • flexible work arrangements
  • company equity
  • ESPP (Employee Stock Purchase Program)
  • retirement or pension plan
  • generous paid vacation time
  • paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Fulltime
Read More
Arrow Right

Senior Director, Enterprise Customer Success

PagerDuty is a global leader in digital operations management, enabling customer...
Location
Location
United States , Atlanta
Salary
Salary:
180000.00 - 275000.00 USD / Year
https://www.pagerduty.com Logo
PagerDuty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations
  • Take on new challenges and the ability to work through uncertainty
  • Proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills
  • Experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure impact and effectiveness
  • Understand and can apply Customer Journey frameworks to CSM tasks and responsibilities
  • Minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company
  • A four year degree or equivalent
  • Demonstrated ability to manage customer accounts in conjunction with sales organizations
  • Consistently delivering against targets
  • reduce churn and downgrades, produce accurate forecasts, while maintaining a focus on cost to serve
Job Responsibility
Job Responsibility
  • Proactively engage with customers to understand their needs, address challenges, and ensure they are achieving desired outcomes with the company's products or services
  • Serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon
  • Develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth
  • Uplevel our engagement with Executive decision makers and position the Operations Cloud as the platform for modern enterprises
  • Understand and ability to articulate Operations Cloud value proposition and how PagerDuty helps corporations revolutionize their digital operations
  • Lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management
  • Build and sustain a team of high performing leaders (Success Managers and Directors) who embody our values, establish trusted advisor relationships and focus on making every customer successful
  • Instill operational rigor and consistency, as appropriate, to define and refine success manager engagement strategies, account management, and programs at scale
  • Drive customer retention and expansion by identifying opportunities for upselling, cross-selling, and building strong customer relationships
  • Forecast renewals by working cross functionally with sales, renewals and operations
What we offer
What we offer
  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Fulltime
Read More
Arrow Right