Customer Success Operations Analyst Job at Optimizely (Dhaka)

Customer Success Operations Analyst

Optimizely is seeking an experienced Customer Success Operations Analyst to join...

Location

Bangladesh , Dhaka

Salary:

Not provided

Optimizely

Expiration Date

Until further notice

Requirements

3+ Years of experience working for a SaaS organization
1+ Year of Salesforce Experience
Bachelors Degree

Job Responsibility

Help own the customer success data framework within our Salesforce instance. This includes daily management of CsOps SFDC Data Dashboard
Establish best practices in data hygiene for salesforce opportunity management for customer success
Help support quarterly and annual book of business redistribution within Salesforce and Excel
Help support customer success manager quota management within Clari
Help quality check Clari quota data and ad-hoc requests
Run ad-hoc salesforce reports
Review and improve current process frameworks and begin to align all processes into a singular motion
Develop and maintain trust cross-departmentally
Maintain your own current functional knowledge and technical knowledge of our platform
Stay on top of industry news, technology products, platforms and partners to provide and maintain a deep industry and ecosystem expertise

What we offer

Best-in-class compensation plans
Two annual festival bonuses
Recognition and rewards programs
Vacations days
Annual Work/Service Anniversary Leave
Parental leave (both maternity and paternity)
Health insurance
Reproductive benefits for both parents
Volunteering opportunities to make a difference
Chance to work alongside our incredible global team

Fulltime

Customer Success Operations Analyst

At Qualia, we've built the leading B2B real estate technology that transforms th...

Location

United States , Austin

Salary:

Not provided

Qualia

Expiration Date

Until further notice

Requirements

Communication & Relationship Building: Strong interpersonal and communication skills with demonstrated ability to build relationships and credibility with people across an organization
Technical & Analytical Skills: Strong analytical skills with hands-on experience working with business intelligence and data warehouse tools, Excel/Google Sheets for advanced analysis, and reporting platforms
AI & Emerging Technology: Comfort with AI-assisted tools and workflows, with curiosity and enthusiasm for experimenting with emerging technologies
RevOps Systems Expertise: Experience with core Revenue Operations systems such as CRM platforms (Salesforce or similar), customer success tools (Totango, Gainsight, ChurnZero, or similar), and data visualization platforms (Looker, Tableau, or equivalent)
Generalist Mindset: A generalist mindset with the ability to context-switch between projects, priorities, and stakeholder groups while managing competing demands
Problem-Solving Orientation: Technical aptitude with a problem-solving orientation
Owner's Mentality: An owner's mentality
Organization & Detail: Excellent organizational skills and attention to detail
Experience: 1-3 years of experience in Customer Success Operations, Sales Operations, Revenue Operations, or a related analytical/operations role in a SaaS environment

Job Responsibility

Analytics & Reporting: Develop reports, dashboards, and analytics using visualization platforms and data warehouse tools, translating raw data into actionable business insights
System Optimization: Configure, optimize, and evaluate customer success tools and related systems to improve team productivity, data quality, and customer outcomes
Strategic Analysis: Support ad-hoc analysis and special projects for the Revenue Operations team, contributing data-driven insights that inform strategic initiatives
Operations Management: Manage and resolve operational requests through ticketing systems like Salesforce, maintaining professionalism and urgency in all interactions
Cross-Functional Partnership: Partner with Customer Success, Support, Services, and cross-functional teams to understand operational challenges, design scalable solutions, and build trust as a reliable business partner
Continuous Improvement: Stay current on emerging tools, workflows, and best practices in Revenue Operations, proactively bringing ideas for continuous improvement

What we offer

Comprehensive health plans
401k program
Commuter benefits
Professional development
Parental leave
Flexible time off policy
Robust online onboarding program
Biweekly all hands meetings
Variety of internal virtual events

Customer Success Operations Analyst

Optimizely is seeking an experienced Customer Success Operations Analyst to join...

Location

Bangladesh , Dhaka

Salary:

Not provided

Optimizely

Expiration Date

Until further notice

Requirements

1-3 Years of experience working for a SaaS organization
1+ Year of Salesforce Experience
Bachelors Degree
Demonstrating Initiative
Driving for Results
Interacting with People at Different Levels
Learning Quickly
Leveraging Opportunities
good English communication skills

Job Responsibility

Help own the customer success data framework within our Salesforce instance
Establish best practices in data hygiene for salesforce opportunity management for customer success
Help support quarterly and annual book of business redistribution within Salesforce and Excel
Help support customer success manager quota management within Clari
Help quality check Clari quota data and ad-hoc requests
Run ad-hoc salesforce reports
Review and improve current process frameworks and begin to align all processes into a singular motion
Develop and maintain trust cross-departmentally
Maintain your own current functional knowledge and technical knowledge of our platform
Stay on top of industry news, technology products, platforms and partners to provide and maintain a deep industry and ecosystem expertise

What we offer

Best-in-class compensation plans
Two annual festival bonuses
Recognition and rewards programs
Vacations days
Annual Work/Service Anniversary Leave
Parental leave (both maternity and paternity)
Health insurance
Reproductive benefits for both parents
Volunteering opportunities
Free communal transport facilities inside Dhaka to and from the office

Fulltime

Senior Customer Success Operations Analyst

The Customer Success Operations team aims to accelerate Wiz’s growth by driving ...

Location

United States

Salary:

120000.00 - 165000.00 USD / Year

Wiz

Expiration Date

Until further notice

Requirements

5+ years' experience supporting CS operations activities, preferably in high-growth SaaS environments
Strong knowledge of - Salesforce, CS Systems a must - CS Platform, BigQuery, Zendesk, Looker. etc.
Experience with customer health, adoption, Success KPIs, scaled programs
Experience implementing programs and processes that scale
a willingness to “roll up your sleeves” to get work done as the organization grows
Proven track record of building trust, communicating effectively and managing expectations with a wide variety of stakeholders at all levels and from a variety of functions
Proven ability to lead high impact process improvement initiatives while executing hands-on in a fast-paced, evolving environment
Strong analytical skills with the ability to build and interpret reports, dashboards, and KPIs to inform leadership decision making
Customer-first mindset with a passion for enhancing customer experiences through process and tooling
Excellent cross-functional collaboration skills with experience working across GTM, Product, Engineering, and customer-facing teams

Job Responsibility

Drive proactive insights from data signals to recommend process improvements for our CS teams
Receive feedback from Success teams to help define projects and process improvements to ensure an optimal model for our team and Wiz customers
Work cross-functionally to support operational programs aligned to overall organizational strategy
Manage scalable “run the business” activities of the Success organization specifically Reporting, and other tools aligned to customer health, retention, and expansion
Track and measure outcomes of CS initiatives
Be responsible for data integrity across post sales systems (Salesforce, CS Platform, Looker, etc.) of all data relating to Success programs and processes

What we offer

Medical, dental and vision insurance
Home Office Setup reimbursement
Flexible Spending Accounts
Monthly Connectivity reimbursement
Employee Assistance Program (EAP)
Short- and Long-term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan (with employer match)
Flexible paid time off + 11 paid holidays
Paid leave programs, including parental, pregnancy health, medical and bereavement leave

Fulltime

Senior Customer Success Operations Analyst

The Customer Success Operations team aims to accelerate Wiz’s growth by driving ...

Location

United States

Salary:

120000.00 - 165000.00 USD / Year

Wiz

Expiration Date

Until further notice

Requirements

5+ years' experience supporting CS operations activities, preferably in high-growth SaaS environments
Strong knowledge of - Salesforce, CS Systems a must - CS Platform, BigQuery, Zendesk, Looker
Experience with customer health, adoption, Success KPIs, scaled programs
Experience implementing programs and processes that scale
a willingness to “roll up your sleeves” to get work done as the organization grows
Proven track record of building trust, communicating effectively and managing expectations with a wide variety of stakeholders at all levels and from a variety of functions
Proven ability to lead strategic initiatives while executing hands-on in a fast-paced, evolving environment
Deep understanding of global success models and workforce planning
Experience building and operationalizing premium or tiered support offerings
Strong analytical skills with the ability to build and interpret reports, dashboards, and KPIs to inform leadership decisionmaking

Job Responsibility

Receive feedback from Success teams to help define strategic projects and process improvements to ensure an optimal model for our team and Wiz customers
Work cross-functionally to support operational programs aligned to overall organizational strategy
Manage scalable “run the business” activities of the Success organization specifically Reporting, and other tools aligned to customer health, retention, and expansion
Be responsible for data integrity across post sales systems (Salesforce, CS Platform, Looker, etc.) of all data relating to Success programs and processes

What we offer

Medical, dental and vision insurance
Home Office Setup reimbursement
Flexible Spending Accounts
Monthly Connectivity reimbursement
Employee Assistance Program (EAP)
Short- and Long-term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan (with employer match)
Flexible paid time off + 11 paid holidays
Paid leave programs, including parental, pregnancy health, medical and bereavement leave

Fulltime

Senior Customer Success Operations Analyst

We’re hiring a Senior Customer Success Operations Analyst who will plays a criti...

Location

France , Paris; Nantes

Salary:

Not provided

Akeneo

Expiration Date

Until further notice

Requirements

3–5+ years of experience in Customer Success Operations or a similar operations role within a SaaS company
Mandatory hands-on administration and optimization experience with a leading CS platform (e.g., Catalyst, Gainsight, ChurnZero)
Catalyst experience is a significant advantage
Strong analytical capabilities with proven experience using BI tools (e.g., Metabase) and a working knowledge of SQL for data extraction and analysis
Experience with Jira for process management
Salesforce administration/integration experience is a strong plus
Deep understanding of SaaS business models, customer lifecycle processes, and key CS metrics, especially those related to NRR, churn mitigation, and customer adoption
Proven track record in owning and delivering operational projects end-to-end, including change management and cross-functional rollout

Job Responsibility

NRR & Growth Optimization: Operationalized Customer Health Scoring and automated workflows to increase churn risk accuracy, proactively surface expansion pipeline, and deploy playbooks that accelerate product adoption and time-to-value
Customer Success Systems & Tools Ownership: Own and optimize the global CS ecosystem (Catalyst, Salesforce, BigQuery, Gong), ensuring cross-regional alignment for digital and high-touch motions while maintaining strict data integrity for accurate reporting
Process Improvement & Operational Excellence: Engineered automated, end-to-end workflows (onboarding to renewal) for Enterprise and Digital segments, delivering actionable NRR/forecast reporting to leadership while driving global change management
CS Ops Project Delivery: Directed end-to-end CS Ops initiatives from requirements to global enablement, while co-managing the service desk to ensure rapid issue resolution and SLA compliance
Data, Reporting & Insights: Spearheaded BI dashboard development (Metabase) to translate complex metrics—NRR, Health Scores, and sentiment—into actionable leadership insights and performance tracking for churn and expansion initiatives
Cross-Functional Collaboration: Partnered with CS Leadership and RevOps to translate business needs into scalable GTM solutions, while building playbooks and training programs to maximize global CSM effectiveness and tool adoption

What we offer

Work-Life Balance: Flexible working hours, and a hybrid setup allowing 3-4 days working from home and enjoy 34 days of annual leave and RTTs
Option to Work from Anywhere for up to 30 days per year
Home Office & Commuter Benefits: Enjoy a €500 budget to enhance your home office
50% discount on the public transportation pass of your choice or a €45/month Sustainable Transportation Allowance to support eco-friendly commuting
Meal vouchers: Get your 50% employer-funded Swile card and benefit from €9,5 worth of meal vouchers per working day
Generous Parental Leave: Benefit from 16 weeks of paid maternity leave, 4 weeks of paid leave for the second parent
A gradual return to work program is also available
Daycare: Providing access to a network of high-quality crèches, ensuring your little ones are cared for with a guaranteed number of cribs available
Community & Support: Engage in 2 paid volunteering days annually and join Employee Resource Groups dedicated to promoting diversity and inclusion within the company
Professional Development: Access a €1,000 annual budget for personal professional development and take advantage of career paths, internal mobility opportunities, and a "Women in Leadership Programme"

Fulltime

Customer Success Analyst

As a Customer Success Manager (CSM), you will play a critical role in ensuring m...

Location

United States , Dallas; New York; Chicago

Salary:

107000.00 - 132000.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

At least 4 years of experience in B2B operations (Sales, Customer Success, Account Management, or upper management retail/food industry)
Bachelor's degree in Economics, Finance, Business Administration, or a related field
Basic proficiency in SQL, with the ability to adjust and refine queries as needed

Job Responsibility

Own and run recurring client meetings with key stakeholders
Plan, own, and run business reviews in coordination with CPs/AMs
travel as needed for key business meetings
Monitor and analyze operational health metrics for existing partners
Identify gaps in restaurant performance and propose solutions for improvement
Drive product adoption working with Client Partners and Account Managers to understand the merchants’ business objectives and tailor new product recommendations supported by data analysis to help them achieve these goals
Execute on agreed plans (campaigns set up and post mortem reports)
Ensure customer retention & expansion through regularly sharing an assessment of the merchant's adoption gaps and monitor overall operational health
Collaborate with the sales team to expand customer accounts by identifying, analyzing and / or pitching upsell or cross-selling new opportunities
Proactively identify potential issues and work to resolve them

What we offer

Eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
Eligible to participate in a 401(k) plan
Various benefits

Fulltime

Customer Success Analyst

As a Customer Success Manager (CSM), you will play a critical role in ensuring m...

Location

United States , Chicago, Illinois; Dallas, Texas; New York, New York; San Francisco, California; Miami, Florida

Salary:

107000.00 - 132000.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

At least 4 years of experience in B2B operations (Sales, Customer Success, Account Management, or upper management retail/food industry)
Bachelor's degree in Economics, Finance, Business Administration, or a related field
Basic proficiency in SQL, with the ability to adjust and refine queries as needed.

Job Responsibility

Own and run recurring client meetings with key stakeholders
Plan, own, and run business reviews in coordination with CPs/AMs
travel as needed for key business meetings
Monitor and analyze operational health metrics for existing partners
Identify gaps in restaurant performance and propose solutions for improvement
Drive product adoption working with Client Partners and Account Managers to understand the merchants’ business objectives and tailor new product recommendations supported by data analysis
Execute on agreed plans (campaigns set up and post mortem reports)
Ensure customer retention & expansion through regularly sharing an assessment of the merchant's adoption gaps and monitor overall operational health
Collaborate with the sales team to expand customer accounts by identifying, analyzing and / or pitching upsell or cross-selling new opportunities
Proactively identify potential issues and work to resolve them

What we offer

Eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
Eligible to participate in a 401(k) plan
Various benefits (see link).

Fulltime

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Customer Success Operations Analyst

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