Customer Success Officer Job at Hunter Campbell Limited (Auckland)

Manager, Customer Operations (Customer Success)

The Manager, Customer Operations (Customer success) handles contract performance...

Location

United States , New York

Salary:

100000.00 - 115000.00 USD / Year

SITA

Expiration Date

Until further notice

Requirements

5–7 years’ experience in customer or technical support within technology/services, ideally in fast-paced environments
Familiarity and prior experience with ITIL-based operation processes
Proficiency with ticketing systems, CRM tools, and data analysis methodologies for tracking customer satisfaction
5+ years in customer success, process improvement, or data analysis, with proven ability to drive improvement plans
7+ years in managing customer relationship for on-going services, preferably in customer service or operations
Strong team management skills, including conflict resolution, resource planning, and developing teams to meet business goals
Bachelor’s degree in a relevant field (e.g., Business Administration, Customer Service, Information Technology, or related discipline)
Certifications (optional): ITIL for process and service management roles, or certifications in Customer Relationship Management (CRM) tools.

Job Responsibility

Partner with the account team to oversee service delivery and performance
Conduct customer service reviews and support executive account planning
Build customer knowledge, share insights across back-office teams, and maintain up-to-date records
Stay current on products and updates to provide accurate guidance and ensure customers are on the latest release
Manage change requests, escalate technical issues, and follow up to ensure resolution and satisfaction
Collaborate with internal teams to resolve issues and provide feedback to the account team
Analyze customer data and feedback to identify trends, risks, and engagement levels
Partner with the account team on retention strategies for at-risk customers
Manage success plans, documentation, and communications to improve satisfaction
Prepare reports on metrics and contribute to knowledge resources (FAQs, training).

What we offer

Flex Week: Work from home up to 2 days/week (depending on your Team's needs)
Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments
Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world
Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life
Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning
Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.

Fulltime

New

Head of Majors, Customer Success

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in pharmaceutical, life sciences, medical devices industry
Significant senior leadership experience in Customer Success, Account Management or Strategic Accounts within a B2B SaaS, data, analytics or consulting business serving the pharmaceutical industry
Domain knowledge of the global pharma sector — including R&D, clinical development, commercial strategy, market access and competitive intelligence — with credibility in front of senior pharma stakeholders
Demonstrable track record of owning multi-million-pound/dollar ARR portfolios, delivering against NRR, GRR and churn targets in complex, multi-stakeholder enterprise accounts
Proven success leading, scaling and developing CS teams, including hiring, performance management and embedding competency and incentive frameworks
Strong commercial acumen with the ability to translate client outcomes into renewal and expansion revenue, and to build board-ready narratives supported by data
Excellent executive communication skills, comfortable presenting to and influencing C-suite stakeholders both internally and across global pharma clients
Experience operating within or leading transformation programmes (target operating models, segmentation redesign, churn programmes, customer journey redesign)
Right to work in the UK and ability to work from our London office on a hybrid basis

Job Responsibility

Own renewal rate targets across the Majors portfolio, with full accountability for the renewal pipeline and at-risk book
Partner with Sales and Commercial Operations to identify and convert white-space expansion opportunities across our healthcare product suite
Lead executive-level account planning, QBRs and steering committees with C-suite and senior R&D, commercial and CI stakeholders inside global pharma
Lead, coach and develop a team of Senior CSMs and CSMs covering Top 75 and other strategic accounts
raise the bar on pharma domain expertise and consultative engagement
Embed the CS competency framework, leaderboard and bonus model (VRR, Volume Renewal Rate and LOR-based) across the Majors team to drive performance and accountability
Define and deliver a best-in-class customer journey for the Majors segment, from onboarding through value realisation, advocacy and renewal
Lead execution of strategic programmes including re-onboarding sprints, churn defence and Voice of Customer initiatives within the Majors book
Act as the senior voice of the Majors customer inside GlobalData Healthcare, feeding insight into Product, Analyst, Marketing and Consulting leadership
Partner with the Head of Global CS to shape the 2–3 year CS vision in the context of AI disruption in pharma intelligence

Fulltime

New

Customer Success Manager

About Graitec Group Graitec is a global leader in Building Information Modeling...

Location

Czech Republic , Prague

Salary:

850000.00 - 1050000.00 CZK / Year

GRAITEC GROUP

Expiration Date

Until further notice

Requirements

Customer Centricity & Advocacy
Consultative Communication & Influence
Solution Mapping & Value Realisation
Collaboration & Cross-Functional Coordination
Agility & Problem Solving
Digital Fluency & CRM Proficiency
Ability to understand customer goals and translate them into actionable success plans
Skilled in conducting strategic conversations and impact reviews
Strong verbal and written communication skills
Ability to present solutions, guide decision-making, and influence outcomes

Job Responsibility

Co-create Client Success Plans (CSPs) that align Graitec technologies with client outcomes
Facilitate quarterly Impact Review Calls (IRCs) to assess progress and value delivery
Build trusted advisor relationships with assigned accounts (1:100 ratio)
Lead onboarding and adoption journeys for new solutions
Act as the customer’s voice internally, advocating for their needs and feedback
Drive renewals across A/B segments in partnership with Account Executives
Identify upsell and cross-sell opportunities aligned to customer goals
Provide renewal quotes and manage timelines proactively
Partner with Sales on territory planning and account strategy
Lead resolution of at-risk customer escalations through cross-functional collaboration

Fulltime

New

Customer success specialist

We are looking for a Customer Success Specialist to join an insurance organizati...

Location

United States , Omaha

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of customer service, call center, or related support experience in a fast-paced environment
Associate degree from an accredited college or technical school preferred
Strong verbal and written communication skills with the ability to explain information clearly to customers and internal teams
Ability to manage live conversations while navigating multiple browser windows and completing accurate data entry
Proficiency with Microsoft Office Suite and the ability to learn new software applications quickly
Solid problem-solving skills with the ability to follow written and verbal instructions and handle routine issues involving multiple variables
Comfortable performing basic math such as percentages, ratios, and standard calculations used in reporting or service tasks
Spanish language skills are strongly preferred

Job Responsibility

Respond to customer inquiries by using attentive listening and thoughtful follow-up questions to fully understand and resolve concerns
Route complex issues to the appropriate teams and coordinate with internal departments to ensure prompt, effective service recovery
Record customer details, updates, and case activity with accuracy while maintaining current and organized system documentation
Support timely communication standards and help prepare information used for management reporting and operational analysis
Identify recurring service challenges and recommend practical improvements that enhance efficiency and the overall customer experience
Expand working knowledge of company processes and service transactions to provide stronger support across a range of customer needs
Assist partner teams when needed and contribute to special assignments or short-term projects directed by leadership
Follow onsite workplace expectations, service procedures, and operational protocols throughout the assignment

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan
free online training

Fulltime

New

Customer Success Specialist

We are looking for a Customer Success Specialist to join a wholesale distributio...

Location

United States , Rohnert Park

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in customer service, logistics support, administrative coordination, or a related role
Strong organizational skills with the ability to manage multiple tasks while maintaining accuracy
Clear and effective communication skills for handling phone calls, email correspondence, and internal coordination
Experience using Microsoft Office and navigating multiple browser-based systems efficiently
Ability to support customer success efforts with a responsive, problem-solving approach
Comfortable troubleshooting basic customer concerns, including connectivity-related issues when needed
Detail-oriented mindset with a dependable and service-focused work style

Job Responsibility

Assemble and prepare sample packages for client and prospect requests, making sure each shipment is complete, accurate, and professionally presented
Coordinate outgoing deliveries by arranging packaging, shipment processing, and tracking activities to support on-time distribution
Maintain detailed records of orders, shipment activity, and customer interactions so information remains current and easy to access
Monitor stock levels for sample kit components and request replenishment materials before supplies run low
Answer inbound customer calls and emails, resolve routine questions, and direct more complex matters to the appropriate team members
Work closely with internal partners to support smooth fulfillment of requests and a consistent customer experience
Review shipping and packaging details carefully to reduce errors and support quality service standards

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Customer Success Specialist

We are looking for a Customer Success Specialist to join a healthcare technology...

Location

United States , Phoenix

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in customer service, customer success, call center support, or a similar client-facing role
Ability to manage email correspondence and handle multiple browser-based applications efficiently
Familiarity with troubleshooting connectivity issues and resolving common software-related concerns
Working knowledge of basic medical terminology and healthcare office processes
Exposure to EMR or EHR platforms and an understanding of electronic medical record environments
Strong written and verbal communication skills with a focus on clarity, professionalism, and follow-through
Experience supporting SaaS products, healthcare technology solutions, or ticketing platforms such as Salesforce is preferred

Job Responsibility

Respond to client questions and support requests through a queue-based workflow, ensuring timely and thorough follow-up
Investigate and resolve basic application issues related to errors, setup concerns, and day-to-day system usage
Assist users with platform navigation, feature adoption, and general how-to guidance to improve confidence with the software
Support customers with questions tied to front-office processes, clinical workflows, and routine operational tasks within the system
Provide a high standard of service by communicating clearly, showing urgency, and keeping clients informed until issues are addressed
Route more advanced or specialized problems to higher-level technical teams when additional expertise is needed
Help create and update internal and client-facing knowledge articles, troubleshooting steps, and frequently asked questions
Partner with cross-functional teams to speed issue resolution and promote a consistent support experience

What we offer

Medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Fulltime

Senior Director, Customer Success

Rapid7 is seeking a Senior Director of Customer Success to lead the care, retent...

Location

United States

Salary:

189600.00 - 256500.00 USD / Year

Rapid7

Expiration Date

Until further notice

Requirements

A minimum of 10-15 years of experience in B2B client-facing roles with at least 5+ years specifically leading and developing managers or senior-level CSMs
A proven track record of owning and driving retention, expansion, and adoption metrics within large Customer Success organizations
Strong experience handling complex commercial negotiations and high-level customer escalations
Demonstrated ability to design scalable lifecycle frameworks and leverage CRM/CSM platforms to inform strategy
Excellent cross-functional collaboration skills with the ability to influence internal partners and advocate for customer needs
Ability to travel up to 20% of the time for customer meetings or remote office visits

Job Responsibility

Drive key performance indicators including risk identification, activity management, product adoption, and gross/net revenue retention
Recruit, coach, and motivate a high-performing team, building a customer-focused culture rooted in accountability and measurable impact
Implement scalable processes, dashboards, and reporting cadences to support data-driven decision-making and sustainable growth
Partner with Sales, Product, and Support to influence process improvements and collaborate on expansion strategies based on customer insights
Provide hands-on leadership in complex account scenarios, modeling executive presence during high-level negotiations alongside direct reports
Develop repeatable, consultative methodologies that enable CSMs to deeply understand and deliver on customer objectives

Fulltime

Customer Success Manager

Reporting to the Head of Customer Success, you will be the trusted advisor and p...

Location

Australia , Sydney

Salary:

Not provided

Assetlink

Expiration Date

Until further notice

Requirements

3-5 years' experience in Customer Success, Account Management or a similar customer-facing SaaS environment
Proven ability to manage customer relationships across onboarding, adoption, retention, renewals and growth
Strong stakeholder management and relationship-building skills
Commercial acumen with the ability to identify customer growth opportunities
Strong technical aptitude and confidence learning software platforms
Experience troubleshooting customer issues and coordinating solutions across multiple teams
Excellent verbal and written communication skills
Strong organisational skills with the ability to manage multiple priorities and projects
Self-motivated, proactive and outcome-focused approach
Resourceful problem-solving skills, curiosity and a willingness to learn

Job Responsibility

Build and maintain strong relationships with key customer stakeholders
Lead customer onboarding, training, implementation and adoption activities
Guide customers through their asset management maturity journey and help them achieve measurable business outcomes
Drive customer engagement, satisfaction, retention and renewal outcomes
Act as a trusted advisor, ensuring customers maximise value from AssetFuture's platform and services
Troubleshoot customer issues, coordinate resolutions with internal teams and take ownership through to successful completion
Manage software implementation projects, technology migrations and customer governance activities
Conduct regular customer reviews, success planning sessions and account health assessments
Partner with Product, Engineering and Data teams to deliver customer success initiatives and continuous improvement opportunities
Identify upsell, cross-sell and account growth opportunities within existing customer portfolios

What we offer

Join a growing Australian technology business
Work with innovative SaaS solutions that create real customer value
Collaborative and supportive team culture
Hybrid working environment in Sydney Rhodes Office
Opportunity to influence customer outcomes and business growth
Ongoing learning and career development opportunities

Fulltime

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Customer Success Officer

Job Description

Job Responsibility

Requirements

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