Customer Success - North America - Strategic Job at ElevenLabs

Customer Success - North America - Strategic Accounts

This role partners directly with enterprise customers building and deploying con...

Location

United States

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

7+ years of Customer Success, Strategic Account Management, or Enterprise Partnership roles, supporting complex B2B SaaS, Developer Tools, or AI/ML products, with at least 3-5 years in a senior/strategic role
Demonstrated experience managing large, complex enterprise accounts with a proven track record of driving NRR and retention
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
Exceptional communication and presentation skills, capable of influencing C-level executives and key stakeholders
Strong technical aptitude with the ability to understand and articulate complex product capabilities to non-technical audiences
Strategic thinker with a proactive approach to identifying client risks and opportunities.
Ability to thrive in a fast-paced, high-growth environment and adapt to evolving business needs
Familiarity and experience with building and deploying AI agents
Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs

Job Responsibility

Partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform
Focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments
Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems
Analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale
Own expansion outcomes across a defined portfolio of enterprise accounts
Identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Account Executive - North America - Strategic

About the role. We’re building a dedicated Strategic Accounts team to own Eleven...

Location

United States

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

6-10+ years of quota-carrying experience with a focus on strategic / enterprise accounts
Proven track record of closing and expanding seven-figure+ deals within named accounts
Experience leading complex, multi-threaded sales cycles across large organizations
Strong ability to drive land-and-expand motions and long-term account growth
Experience scoping consultative, custom deals that go beyond standard SKUs
Technical fluency - able to engage product and engineering leaders on APIs, integrations, and architecture
Executive presence with the ability to influence C-suite stakeholders and long-term strategy
Track record of translating customer needs into product feedback and roadmap influence
Creative, self-driven approach to outbound and pipeline generation
Comfortable operating in a high-growth, ambiguous environment, building playbooks from scratch

Job Responsibility

Own and grow a focused portfolio of strategic accounts, driving both net-new business and expansion
Develop and execute multi-year account strategies across business units, geographies, and use cases
Identify, scope, and close large, complex deals (multi-product, multi-region, custom solutions)
Build deep, multi-threaded relationships across executive, product, engineering, and business stakeholders
Act as a strategic advisor, educating on emerging trends and shaping customers’ long-term AI roadmap
Partner cross-functionally with Solutions Engineering, Customer Success, and Partnerships to deliver and expand
Translate patterns from bespoke deals into repeatable frameworks, offerings, and product insights
Feed learnings from the field into the product roadmap and broader strategic sales playbook
Drive creative outbound and high-touch engagement strategies (onsites, exec briefings, events)

What we offer

Innovative culture
Growth paths
Learning & development through an annual discretionary stipend
Social travel through an annual discretionary stipend
Annual company offsite
Co-working stipend if not located near one of our main hubs

Fulltime

Account Manager - North America - Strategic Segment

You will own the full commercial relationship and customer success across a book...

Location

United States

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

7 or more years of Customer Success, Strategic Account Management, or Enterprise Partnerships in B2B SaaS, Developer Tools, or AI/ML products
At least 3 to 5 years in a senior or strategic role and a track record of outcomes you personally drove
Managed large, complex enterprise accounts and have the NRR and expansion numbers to show for it
Run full-cycle expansion motions end to end across complex, multi-stakeholder deals
Built genuine relationships at the C-suite level
Ability to be always three moves ahead and have a system for it
Strong technical aptitude and familiarity with AI concepts, API integrations, and SDKs

Job Responsibility

Own the full commercial relationship and customer success across a book of 5 to 15 strategic accounts
Make sure every customer is getting real value, expanding into new products, and renewing with conviction
Build executive partnerships, multi-stakeholder relationships, and long-term success plans
Be in the product with customers - advising on agent design, voice customization, conversation flows, integrations, and using data and logs to spot friction
Own NRR across your managed book of business
Drive cross-sell into ElevenLabs' expanding product suite
Lead renewals end to end

What we offer

Innovative culture
Growth paths
Learning & development through an annual discretionary stipend
Social travel annual discretionary stipend
Annual company offsite
Monthly co-working stipend

Fulltime

New

Head of Product, North America Payments

We are looking for a highly strategic, visionary, and technically adept Head of ...

Location

United States , Chicago

Salary:

235000.00 - 317000.00 USD / Year

Adyen

Expiration Date

Until further notice

Requirements

15+ years of experience in the technology industry
at least 8 years operating in a senior product leadership role (e.g., Director, VP, or Head of Product)
Strong technical background
Demonstrable experience leading AI and ML-powered product initiatives
Hands-on, practical experience building with AI agents, copilots, and/or embedding ML models into core products
Deep passion for the payments ecosystem
Strategic thinker

Job Responsibility

Define the Strategy: Craft and execute a compelling product strategy for Adyen payments in the North America region
Drive Cross-Functional Success: Operate seamlessly with cross-functional partners across Engineering, Partnerships, Commercial and other teams
Build and Lead a World-Class Team: Lead, mentor, and scale a strong organization of Product Managers and Product Leaders
Champion the Customer: Act as a strategic partner to most important clients, present product roadmap, listen to needs, help navigate Adyen Payments product vision

What we offer

Competitive compensation
comprehensive benefits

Fulltime

Head of Business Operations - North America

As the Head of Business Operations, your mission is to enhance and scale our ser...

Location

United States , Austin

Salary:

210000.00 - 275000.00 USD / Year

Assessfirst

Expiration Date

Until further notice

Requirements

5+ years of experience in a broad role at an innovative company within the payments ecosystem, driving large projects to completion
Leadership in Operations. You have a successful track record in similar senior operational leadership roles within the FinTech, Financial Services or Technology industries, working with people and processes as well as products. Demonstrated ability to execute at very high level in a variety of customer service-type contexts
You’re passionate about helping customers. They are at the heart of what you do and that empathy drives your decisions
You’re entrepreneurial and hands-on. You have delivered high impact solutions end to end in data-driven environments
You are fluent with data, can use spreadsheets and analytics dashboards for insights, preferably you know SQL and Python
You can go through loads of qualitative data point: customer contacts, operational cases and side-by-sides sessions
Ability to work across time horizons: you are able to translate partner requirements into a servicing model, formulate long-term strategies and 6-month plans, but also are able to ensure team accountability in the day-to-day, while maintaining strategic direction for the team among the constant noise of the BAU
Local knowledge of the market and region. Ability to understand the local laws, culture, regulations and ways of working for the region
Well-rounded approach to operations and change: Adept at managing change and adapting to evolving business needs, optimizing for best customer support within the constraints of our resources and other business needs
Analytical & data driven. Able to build and execute against KPI's and enhance SLAs, you use data to find insights and solve complex problems

Job Responsibility

Own Servicing and Operational KPIs: You own servicing and operational success in the region, working with cross-functional teams to fix structural problems when needed or incubate operations from scratch for new partnership types or products
Lead Partner Success: You own our partners’ operational success, ensuring that their KPIs and SLAs are stable and always green
Influence Without Authority: You influence and indirectly lead the operational teams in the region, ensuring that they are set up correctly to be high-performing, have enough capacity, consistently meet KPIs and are prioritising the right things for partners
Choose your path to impact: we believe people are most empowered when they can act autonomously. So rather than telling you what to do, you’ll work with your team to create a vision of your own. Of course, you can always gather feedback from smart, curious people across Wise but you’ll have the freedom to make your own calls
Grow as a leader: Grow and inspire cross-functional teams from customer success and servicing and operations to join our mission
Get amazing exposure: to the full breadth and depth of our product and servicing operations from customer support, FinCrime, regional expansion and new product launches
Be part of our mission: to make money without borders the new normal

Fulltime

Account Manager Lead - North America - Enterprise

As the Enterprise Account Manager Lead, you'll lead a team of experienced Accoun...

Location

United States , San Francisco

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

8+ years of experience in Account Management or Customer Success or post-sales roles within SaaS, with meaningful focus on Enterprise accounts.
Proven track record of owning and exceeding revenue targets, with a clear commercial instinct and expansion mindset.
3+ years of direct people leadership experience managing senior AMs/CSMs, driving team quota, and developing talent through coaching and enablement.
Deep AI fluency: you use AI tools in your own daily workflow, understand what AI agents and automation can do, and are ready to lead a team through a meaningful shift in how work is designed and executed.
Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios.
Demonstrated success in achieving or exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management.
Expertise in post-sales methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment).
Strategic operational thinking: able to make sound decisions around playbook design, segment structure, and cross-sell motion as the business continues to scale.
Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast outcomes.
Bonus: Hands-on with tools (ElevenLabs, Salesforce, Gong, Sigma) and capable of improving data quality, visibility, and usage insights across the team.

Job Responsibility

Lead, coach, and develop a high-performing Enterprise CS team, owning team quota performance, customer retention, and expansion goals.
Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices.
Drive revenue outcomes as a core mandate - building a team culture where cross-sells and account growth are owned with the same rigor as any quota-carrying sales function.
Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities.
Set strategic direction for the team, including how we segment and structure the Enterprise post-sales playbook as the business scales, and ElevenAgents as the agent of choice across the Enterprise portfolio.
Design and implement repeatable playbooks for renewals, upsells, and adoption
embed AI agents and automation into workflows by default to scale team impact.
Champion AI fluency across the team: set expectations, build capability, and create an environment where every team member is actively experimenting with and adopting AI-powered approaches to their work.
Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums.
Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies.

What we offer

Innovative culture
Growth paths
Learning & development (annual discretionary stipend)
Social travel (annual discretionary stipend to meet up with colleagues)
Annual company offsite
Co-working (monthly co-working stipend if not located near a main hub)

Fulltime

Vp sales - media betting and gaming, north america

We are seeking a Vice President, Sales –Betting & Gaming media to drive direct c...

Location

United States , New York

Salary:

160000.00 - 180000.00 USD / Year

Genius Sports

Expiration Date

Until further notice

Requirements

7+ years of experience in digital and programmatic advertising sales
3+ years specifically within iGaming, sportsbooks, online casino, or regulated betting environments
Proven success selling programmatic media solutions directly to Tier 1 and Tier 2 iGaming operators and/or casino-resort groups
Strong understanding of managed service programmatic models, DSPs, PMPs, PG, Deal IDs, audience targeting, in-app environments, and programmatic buying workflows
Demonstrated ability to sell performance-driven media tied to measurable outcomes such as acquisition, reactivation, retention, and lifetime value
Experience owning complex, enterprise-level sales cycles from initial strategy through to close
Strong commercial acumen with disciplined pipeline management and forecasting
Ability to build trusted, senior-level relationships with operator-side stakeholders (CMO, VP Marketing, Head of Growth, Digital etc)
Excellent communication, negotiation, and presentation skills
Comfortable working as a senior individual contributor with full accountability for personal revenue targets

Job Responsibility

Own and grow direct programmatic revenue across Tier 1 and Tier 2 sportsbooks, iGaming operators, and casino-resort groups in North America, selling both managed service programmatic solutions and Deal ID-based buying
Act as the senior commercial relationship owner with relevant C-level, VP, and Head-of-Marketing stakeholders on the operator side
Develop and execute strategic account plans aligned to your new business revenue goals, priority targeted operators, key sports, their season calendars, and in-game signals
Own and execute end-to-end sales cycles across CTV, in-app, digital video, display, and DOOH, from strategy through to deal execution
Sell and activate managed service programmatic campaigns and Deal ID-based buying to operators and, where applicable, their internal programmatic media trading teams, leveraging the benefits of using Genius Sports’ proprietary data, audiences, and real-time sports signals for their Programmatic media activations
Partner closely with Genius’s Product, Trading, Marketing, and Customer Success teams to shape betting and gaming-specific advertiser solutions
Own pipeline management, forecasting, and revenue performance through Salesforce, with a focus on deal quality and scalable growth
Stay ahead of North American betting and gaming market dynamics, including regulatory considerations and competitive offerings
Represent Genius Sports at key industry events, client forums, and executive-level

Fulltime

Solutions Consultant - North America

Emplifi’s unified social media management platform empowers more than 20,000 of ...

Location

Canada , Toronto

Salary:

Not provided

Emplifi

Expiration Date

Until further notice

Requirements

2-3 years of social media, digital marketing or CX agency, consulting or solutioning experience
2-3 years of client-facing experience engaging with different types of stakeholders, from practitioners to decision makers
Effective time and project management skills
Fluent English language skills are required, additional language skills a benefit
Ability to work well independently or in a team environment
Superior communication and presentation skills
A methodical and meticulous approach to preparation and execution

Job Responsibility

Provide strategic consultancy (product/solution) to the regional sales team working with Account Executives and Customer Success Managers in acquiring new business and expanding current client portfolios within assigned territories
Target and develop relationships with key prospects’ decisionmakers to develop a better understanding of prospects’ pain points and how Emplifi solutions can address their challenges
Help to understand the structure of client businesses, their practices, team structures and consults on how clients can make better use of the Emplifi Solutions to address their current and future needs, thus aiding AE and CSMs in expanding and upselling their portfolios
Utilize your extensive knowledge of the Emplifi platform, the social media marketing and CX space, and client use cases & best practices to provide strategic recommendations to prospective clients
Partner with AEs for presales support to deliver compelling demos, gather requirements to scope the solution proposal, own trials/POCs, and orchestrate RFPs
Demonstrate change management leadership skills and project management skills by assisting customers with new process and workflow changes as they move towards the desired future state
Understand accounts needs, engage and communicate effectively with the product/development team by attending product meetings, give prospect and client feedback, and suggest improvements in the solution
Display, maintain and apply knowledge of competitive technology through ongoing and consistent market research and analysis
Create scalable sales assets (PowerPoints, one-pagers) around current events and industry trends using data from the Emplifi platform
Build and maintain a library of your best-practice reporting templates, presentation slides and marketing materials to utilize during your demos for a consistent experience

What we offer

International, fast paced and growing environment
Chance to work with the world’s biggest brands at the CX tech leader
Agile and open-minded culture with a high level of flexibility
Opportunity for professional growth and development
Unlimited PTO
Enhanced family/ parental leave
Flexible working hours
A corporate group insurance coverage (after 3 months)
Sick days
Community days (2 days per year)

Fulltime

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Customer Success - North America - Strategic

Job Description

Job Responsibility

Requirements

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