Customer Success - North America - Strategic

• Partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform
• Focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments
• Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems
• Analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale
• Own expansion outcomes across a defined portfolio of enterprise accounts
• Identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment

• 7+ years of Customer Success, Strategic Account Management, or Enterprise Partnership roles, supporting complex B2B SaaS, Developer Tools, or AI/ML products, with at least 3-5 years in a senior/strategic role
• Demonstrated experience managing large, complex enterprise accounts with a proven track record of driving NRR and retention
• Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
• Exceptional communication and presentation skills, capable of influencing C-level executives and key stakeholders
• Strong technical aptitude with the ability to understand and articulate complex product capabilities to non-technical audiences
• Strategic thinker with a proactive approach to identifying client risks and opportunities.
• Ability to thrive in a fast-paced, high-growth environment and adapt to evolving business needs
• Familiarity and experience with building and deploying AI agents
• Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs

Preferred: Experience in audio AI space

• Innovative culture
• Growth paths
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
• Annual company offsite
• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend