CrawlJobs Logo

Customer Success - North America - Enterprise

elevenlabs.io Logo

ElevenLabs

Location Icon

Location:
United States

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

This role partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. The focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments. You will guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems. You will analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale. In parallel, you will own expansion outcomes across a defined portfolio of enterprise accounts. Success is measured by net revenue retention and sustained multi-product adoption. You will identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment.

Job Responsibility:

  • Partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform
  • Advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments
  • Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems
  • Analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale
  • Own expansion outcomes across a defined portfolio of enterprise accounts
  • Identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment

Requirements:

  • 5-7 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products
  • Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
  • Familiarity and experience with building and deploying AI agents
  • Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
  • Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization

Nice to have:

Experience in audio AI space

What we offer:
  • Innovative culture
  • Growth paths
  • Learning & development through an annual discretionary stipend
  • Social travel annual discretionary stipend to meet up with colleagues
  • Annual company offsite
  • Co-working monthly stipend

Additional Information:

Job Posted:
January 14, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
ElevenLabs - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Success - North America - Enterprise

Customer Success Manager

We’re hiring a Customer Success Manager in Philadelphia to join Specops Software...
Location
Location
United States , Philadelphia
Salary
Salary:
Not provided
outpost24.com Logo
Outpost24 Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3 to 5+ years in Customer Success, Account Management, or Client Services, ideally in a B2B SaaS or cybersecurity environment
  • Proven success managing complex customer relationships and delivering measurable results
  • Excellent communication, presentation, and stakeholder management skills across both executive and operational levels
  • Proficiency with CRM and Customer Success platforms such as Salesforce, Gainsight, HubSpot, or ChurnZero
  • Analytical mindset, proactive approach, and ability to stay ahead of customer needs
  • Bachelor’s degree or equivalent experience
Job Responsibility
Job Responsibility
  • Manage a diverse portfolio of enterprise and mid-market customers across North America, driving adoption, retention, and long-term value
  • Build and maintain strong relationships with senior stakeholders and operational champions
  • Collaborate closely with Sales, Product, and Customer Support to deliver a unified, best-in-class experience
  • Identify expansion and renewal opportunities and partner with Account Management to secure them
  • Leverage data and insights such as NPS, health scores, and churn risk to anticipate and prevent challenges
  • Contribute to process improvements, playbooks, and engagement models that scale with growth
What we offer
What we offer
  • To be a part of one of Europe’s fastest-growing cybersecurity innovators expanding rapidly across global markets
  • A flat organizational structure and lots of autonomy
  • A culture that values ownership, collaboration, and authenticity
  • A tight-knit Customer Excellence department that thrives on teamwork
  • To grow your career, while making a real impact on how organizations stay secure and successful
  • Competitive compensation, flexibility, and opportunities to shape the future of customer success in cybersecurity
  • Fitness allowance to support physical health
  • Regular performance conversations with their managers, focused on development and career progression
  • Local perks enjoyed from our lovely Philadelphia office, from after-work social activities to a vibrant and collaborative work environment
Read More
Arrow Right

Senior Field Marketing Manager, North America

As a Senior Field Marketing Manager, you will be our first Field Marketing hire ...
Location
Location
United States
Salary
Salary:
Not provided
stravito.com Logo
Stravito
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of B2B SaaS Field Marketing experience, with a proven track record of driving pipeline growth within North America, ideally enterprise focused
  • Strong knowledge of the regional nuances, adept at tailoring campaigns and events to local cultures and business environments
  • Proven ability to build and foster industry communities through events and localized marketing strategies
  • Extensive experience executing large-scale, high-impact events for enterprise audiences
  • Successful collaboration with Sales, Account Management, and Global Marketing teams, and other cross functional teams in high-growth environments
  • Strong analytical skills, using data to optimize campaigns and measure ROI
  • Excellent communication skills, able to deliver compelling presentations and reports
  • Experience managing marketing budgets to maximize ROI
Job Responsibility
Job Responsibility
  • Develop and execute field marketing strategies to drive new business and customer growth
  • Adapt global marketing programs to fit regional needs and ensure local impact
  • Align closely with Sales, Account Management, and Global Marketing teams to create and execute inbound and outbound programs meet pipeline and revenue goals
  • Lead regional events such as industry conferences, webinars, and roundtables to engage key decision-makers, build brand awareness, and drive pipeline growth
  • Create community-focused events to build connections with prospects and customers
  • Ensure event alignment with sales goals, target audiences, and regional needs while managing budgets and timelines
  • Work closely with Sales and Account Management to align marketing with regional go-to-market strategies
  • Collaborate with Product Marketing and Brand Marketing to localize content and messaging
  • Manage vendor and agency relationships to ensure efficient execution of field programs
  • Use data insights to optimize campaigns, events, and community engagement for improved conversion and ROI
What we offer
What we offer
  • Remote-first and globally spread team
  • Company events a couple of times each year
  • Fun, collaborative environment
  • Zero micro-management
  • Encouraged to cultivate your own processes
  • Giving and receiving feedback for improvement
  • Competitive compensation package
  • Possibility of working with cutting-edge technology in our industry (such as GenAI)
  • Part of simplifying the professional lives of many
  • Fulltime
Read More
Arrow Right

Sales Manager - North America

Topsort's new Sales Manager - North America will be a strategically minded leade...
Location
Location
United States , Somerville, Massachusetts
Salary
Salary:
Not provided
topsort.com Logo
Topsort
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years in enterprise B2B sales
  • 3+ years leading and scaling teams in a high-growth SaaS or platform company
  • A track record of success building sales organizations during the high growth ARR journey
  • Demonstrated ability to close complex, high-ACV deals with long sales cycles and multiple stakeholders
  • Experience designing and executing GTM plans across multiple product lines or modular platforms
  • Proven success in recruiting, coaching, and retaining high-performing AEs, SDRs, and SalesOps teams
  • Strong command of CRM systems (e.g., Salesforce, Hubspot), forecasting models, and sales playbooks built for scale
  • Deep experience working alongside product, marketing, and success teams to shape the full customer journey
  • Comfortable presenting to boards, investors, and enterprise clients
  • a clear, confident communicator
Job Responsibility
Job Responsibility
  • Lead the global commercial strategy for a fast-scaling ad platform and infrastructure company
  • Build and scale a high-performing global sales organization from the ground up
  • Own and drive complex, high-ACV enterprise deals (typically six- to seven-figure range)
  • Collaborate cross-functionally with Product, Marketing, and Customer Experience to align messaging, inform roadmap decisions, and continuously evolve our GTM strategy
  • Design and implement a global sales infrastructure from scratch
  • Establish clear KPIs and drive top-line growth through disciplined execution, strong forecasting, and a high-performance culture
  • Partner closely with founders and finance leadership to shape the commercial narrative for future funding rounds, M&A conversations, and international expansion
  • Operate as a core member of the executive team, integrating sales insights into broader business decisions and ensuring alignment across the entire revenue engine
Read More
Arrow Right

Customer Implementation Manager - Enterprise

As a Professional Services Manager II at Axon Enterprise, you will be a key play...
Location
Location
United States , Boston
Salary
Salary:
75525.00 - 120840.00 USD / Year
axon.com Logo
Axon
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BS/BA or equivalent knowledge and experience
  • Extensive experience in project management, including coordination and resource tracking
  • Experience implementing and/or leading an Axon body-worn camera program
  • Understanding of software and hardware implementation, particularly in SaaS environments
  • Proficiency in Smartsheets or similar project management tools
  • In-depth knowledge of Axon products and digital evidence management systems is preferred
  • Experience working with corporate, retail, and security-based organizations
  • Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders
  • Ability to work independently and take ownership of projects while effectively collaborating across various teams
  • Willingness to travel throughout North America, with potential for international travel
Job Responsibility
Job Responsibility
  • Pre-Sale Support: Engage with corporate leaders, technology decision-makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments
  • Post-Sale Implementation: Plan, coordinate, and execute program implementations for Axon’s product suite, ensuring seamless integration and optimal use of our hardware and software solutions
  • Project Management: Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively
  • Customer Interaction: Work closely with key stakeholders, including C-Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products
  • Training and Documentation: Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones
  • Customer Feedback: Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders
  • Collaboration: Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes
  • Tool Proficiency: Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status
What we offer
What we offer
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • Fulltime
Read More
Arrow Right

Director, Inside Sales - North America

AMD is expanding our Enterprise and Public sector Sales organization and seeking...
Location
Location
United States , Austin
Salary
Salary:
232000.00 - 348000.00 USD / Year
amd.com Logo
AMD
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven success building and scaling Inside Sales teams in technology
  • Experience leading mixed-model teams (internal reps + outsourced/3rd-party vendors)
  • Expertise in establishing new processes, KPIs, tools, and sales cadences
  • Strong understanding of enterprise and public sector markets, OEM partnerships, and channel dynamics
  • A coaching-first leadership style with a passion for hiring, developing, and motivating talent
  • A data-obsessed mindset, leveraging CRM insights, analytics, and AI productivity tools
  • High agility, positivity, and operational discipline
  • Demonstrated experience in Inside Sales leadership in technology
  • semiconductor experience ideal
  • Experience building new sales teams and scaling fast-growth organizations
Job Responsibility
Job Responsibility
  • Build & Scale the Inside Sales Organization
  • Lead the creation of a brand-new Inside Sales function for North America
  • Hire, onboard, and develop ~10 full-time inside sales professionals
  • Manage and optimize an outsourced team of ~7–8 inside sales resources, including vendor oversight, KPIs, SLAs, and quality control
  • Guide the long-term transition strategy toward increasing in-house talent and maturing the sales engine
  • Leadership & Strategy
  • Define the Inside Sales operating model, coverage strategy, plays, KPIs, and territory assignments
  • Serve as a player-coach, demonstrating world-class selling skills while developing team capabilities
  • Drive predictable pipeline creation, opportunity progression, and sales acceleration
  • Operational Excellence
  • Fulltime
Read More
Arrow Right

Director North America Field & Partner Marketing

LumApps is seeking a strategic and operationally strong Director North America F...
Location
Location
United States , Austin
Salary
Salary:
Not provided
lumapps.com Logo
LumApps
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years in B2B marketing
  • 5+ years leading field, customer, and/or partner marketing teams
  • Proven success partnering with regional sales leaders and building programs that drive revenue
  • Experience in high-growth B2B SaaS, ideally with a mix of enterprise and mid-market go-to-markets
  • Deep understanding of account-based marketing, executive engagement, and multi-channel field programs
  • Comfortable working in a matrixed environment with global campaign and content teams
  • Data-driven mindset with experience managing regional budgets and performance metrics
  • Excellent communicator and team leader who can inspire and develop talent
Job Responsibility
Job Responsibility
  • Build and lead the North America field marketing strategy aligned with sales goals and territory needs
  • Develop and execute regional campaigns including in-person and virtual events, executive programs, and account-based initiatives, in close collaboration with the Demand Gen team
  • Align tightly with North America sales leadership to prioritize target accounts, territories, and pipeline acceleration strategies
  • Drive customer advocacy and expansion through targeted programs, testimonials, case studies, and references
  • Partner with Customer Success and Product Marketing to support onboarding, retention, and upsell initiatives
  • Own partner marketing strategy for North America, in collaboration with the Strategic Partner team
  • Create joint campaigns and programs with key partners (e.g., cloud providers, resellers, SI/channel)
  • Lay the foundation for a scalable partner marketing function
  • hire and onboard a dedicated partner marketer
  • Manage, mentor, and grow a high-performing team of 7
What we offer
What we offer
  • 25 vacation days (prorated based on hire date)
  • 9 sick days
  • 10 paid holidays
  • 2 floating holidays
  • Health Insurance – United Healthcare, 100% employer-paid benefits from day 1
  • 401k Retirement Plan – We match 100% of your contribution up to 4%
  • Inclusive maternity & paternity leave
  • Team Celebrations & Seasonal Events
  • Equipment of Your Choice
  • Fulltime
Read More
Arrow Right

Customer Implementation Manager - Enterprise

As a Professional Services Manager at Axon Enterprise, you will be a key player ...
Location
Location
United States , Atlanta
Salary
Salary:
75525.00 - 120840.00 USD / Year
axon.com Logo
Axon
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BS/BA or equivalent knowledge and experience
  • Extensive experience in project management, including coordination and resource tracking
  • Experience implementing and/or leading an Axon body-worn camera program
  • Understanding of software and hardware implementation, particularly in SaaS environments
  • Proficiency in Smartsheets or similar project management tools
  • In-depth knowledge of Axon products and digital evidence management systems is preferred
  • Experience working with corporate, retail, and security-based organizations
  • Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders
  • Ability to work independently and take ownership of projects while effectively collaborating across various teams
  • Willingness to travel throughout North America, with potential for international travel
Job Responsibility
Job Responsibility
  • Pre-Sale Support: Engage with corporate leaders, technology decision-makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments
  • Post-Sale Implementation: Plan, coordinate, and execute program implementations for Axon’s product suite, ensuring seamless integration and optimal use of our hardware and software solutions
  • Project Management: Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively
  • Customer Interaction: Work closely with key stakeholders, including C-Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products
  • Training and Documentation: Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones
  • Customer Feedback: Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders
  • Collaboration: Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes
  • Tool Proficiency: Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status
What we offer
What we offer
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • Fulltime
Read More
Arrow Right

Customer Implementation Manager - Enterprise

As a Professional Services Manager II at Axon Enterprise, you will be a key play...
Location
Location
United States , Boston
Salary
Salary:
75525.00 - 120840.00 USD / Year
axon.com Logo
Axon
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BS/BA or equivalent knowledge and experience
  • Extensive experience in project management, including coordination and resource tracking
  • Experience implementing and/or leading an Axon body-worn camera program
  • Understanding of software and hardware implementation, particularly in SaaS environments
  • Proficiency in Smartsheets or similar project management tools
  • In-depth knowledge of Axon products and digital evidence management systems is preferred
  • Experience working with corporate, retail, and security-based organizations
  • Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders
  • Ability to work independently and take ownership of projects while effectively collaborating across various teams
  • Willingness to travel throughout North America, with potential for international travel
Job Responsibility
Job Responsibility
  • Pre-Sale Support: Engage with corporate leaders, technology decision-makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments
  • Post-Sale Implementation: Plan, coordinate, and execute program implementations for Axon’s product suite, ensuring seamless integration and optimal use of our hardware and software solutions
  • Project Management: Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively
  • Customer Interaction: Work closely with key stakeholders, including C-Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products
  • Training and Documentation: Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones
  • Customer Feedback: Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders
  • Collaboration: Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes
  • Tool Proficiency: Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status
What we offer
What we offer
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Poland Jobs Ireland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy