Customer Success - North America - Enterprise Job at ElevenLabs

Customer Success Manager

We’re hiring a Customer Success Manager in Philadelphia to join Specops Software...

Location

United States , Philadelphia

Salary:

Not provided

Outpost24 Group

Expiration Date

Until further notice

Requirements

3 to 5+ years in Customer Success, Account Management, or Client Services, ideally in a B2B SaaS or cybersecurity environment
Proven success managing complex customer relationships and delivering measurable results
Excellent communication, presentation, and stakeholder management skills across both executive and operational levels
Proficiency with CRM and Customer Success platforms such as Salesforce, Gainsight, HubSpot, or ChurnZero
Analytical mindset, proactive approach, and ability to stay ahead of customer needs
Bachelor’s degree or equivalent experience

Job Responsibility

Manage a diverse portfolio of enterprise and mid-market customers across North America, driving adoption, retention, and long-term value
Build and maintain strong relationships with senior stakeholders and operational champions
Collaborate closely with Sales, Product, and Customer Support to deliver a unified, best-in-class experience
Identify expansion and renewal opportunities and partner with Account Management to secure them
Leverage data and insights such as NPS, health scores, and churn risk to anticipate and prevent challenges
Contribute to process improvements, playbooks, and engagement models that scale with growth

What we offer

To be a part of one of Europe’s fastest-growing cybersecurity innovators expanding rapidly across global markets
A flat organizational structure and lots of autonomy
A culture that values ownership, collaboration, and authenticity
A tight-knit Customer Excellence department that thrives on teamwork
To grow your career, while making a real impact on how organizations stay secure and successful
Competitive compensation, flexibility, and opportunities to shape the future of customer success in cybersecurity
Fitness allowance to support physical health
Regular performance conversations with their managers, focused on development and career progression
Local perks enjoyed from our lovely Philadelphia office, from after-work social activities to a vibrant and collaborative work environment

Senior Field Marketing Manager, North America

As a Senior Field Marketing Manager, you will be our first Field Marketing hire ...

Location

United States

Salary:

Not provided

Stravito

Expiration Date

Until further notice

Requirements

7+ years of B2B SaaS Field Marketing experience, with a proven track record of driving pipeline growth within North America, ideally enterprise focused
Strong knowledge of the regional nuances, adept at tailoring campaigns and events to local cultures and business environments
Proven ability to build and foster industry communities through events and localized marketing strategies
Extensive experience executing large-scale, high-impact events for enterprise audiences
Successful collaboration with Sales, Account Management, and Global Marketing teams, and other cross functional teams in high-growth environments
Strong analytical skills, using data to optimize campaigns and measure ROI
Excellent communication skills, able to deliver compelling presentations and reports
Experience managing marketing budgets to maximize ROI

Job Responsibility

Develop and execute field marketing strategies to drive new business and customer growth
Adapt global marketing programs to fit regional needs and ensure local impact
Align closely with Sales, Account Management, and Global Marketing teams to create and execute inbound and outbound programs meet pipeline and revenue goals
Lead regional events such as industry conferences, webinars, and roundtables to engage key decision-makers, build brand awareness, and drive pipeline growth
Create community-focused events to build connections with prospects and customers
Ensure event alignment with sales goals, target audiences, and regional needs while managing budgets and timelines
Work closely with Sales and Account Management to align marketing with regional go-to-market strategies
Collaborate with Product Marketing and Brand Marketing to localize content and messaging
Manage vendor and agency relationships to ensure efficient execution of field programs
Use data insights to optimize campaigns, events, and community engagement for improved conversion and ROI

What we offer

Remote-first and globally spread team
Company events a couple of times each year
Fun, collaborative environment
Zero micro-management
Encouraged to cultivate your own processes
Giving and receiving feedback for improvement
Competitive compensation package
Possibility of working with cutting-edge technology in our industry (such as GenAI)
Part of simplifying the professional lives of many

Fulltime

Customer Implementation Manager - Enterprise

As a Professional Services Manager II at Axon Enterprise, you will be a key play...

Location

United States , Boston

Salary:

75525.00 - 120840.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

BS/BA or equivalent knowledge and experience
Extensive experience in project management, including coordination and resource tracking
Experience implementing and/or leading an Axon body-worn camera program
Understanding of software and hardware implementation, particularly in SaaS environments
Proficiency in Smartsheets or similar project management tools
In-depth knowledge of Axon products and digital evidence management systems is preferred
Experience working with corporate, retail, and security-based organizations
Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders
Ability to work independently and take ownership of projects while effectively collaborating across various teams
Willingness to travel throughout North America, with potential for international travel

Job Responsibility

Pre-Sale Support: Engage with corporate leaders, technology decision-makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments
Post-Sale Implementation: Plan, coordinate, and execute program implementations for Axon’s product suite, ensuring seamless integration and optimal use of our hardware and software solutions
Project Management: Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively
Customer Interaction: Work closely with key stakeholders, including C-Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products
Training and Documentation: Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones
Customer Feedback: Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders
Collaboration: Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes
Tool Proficiency: Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Customer Implementation Manager - Enterprise

As a Professional Services Manager II at Axon Enterprise, you will be a key play...

Location

United States , Boston

Salary:

75525.00 - 120840.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

BS/BA or equivalent knowledge and experience
Extensive experience in project management, including coordination and resource tracking
Experience implementing and/or leading an Axon body-worn camera program
Understanding of software and hardware implementation, particularly in SaaS environments
Proficiency in Smartsheets or similar project management tools
In-depth knowledge of Axon products and digital evidence management systems is preferred
Experience working with corporate, retail, and security-based organizations
Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders
Ability to work independently and take ownership of projects while effectively collaborating across various teams
Willingness to travel throughout North America, with potential for international travel

Job Responsibility

Pre-Sale Support: Engage with corporate leaders, technology decision-makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments
Post-Sale Implementation: Plan, coordinate, and execute program implementations for Axon’s product suite, ensuring seamless integration and optimal use of our hardware and software solutions
Project Management: Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively
Customer Interaction: Work closely with key stakeholders, including C-Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products
Training and Documentation: Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones
Customer Feedback: Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders
Collaboration: Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes
Tool Proficiency: Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Customer Implementation Manager - Enterprise

As a Professional Services Manager at Axon Enterprise, you will be a key player ...

Location

United States , Atlanta

Salary:

75525.00 - 120840.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

BS/BA or equivalent knowledge and experience
Extensive experience in project management, including coordination and resource tracking
Experience implementing and/or leading an Axon body-worn camera program
Understanding of software and hardware implementation, particularly in SaaS environments
Proficiency in Smartsheets or similar project management tools
In-depth knowledge of Axon products and digital evidence management systems is preferred
Experience working with corporate, retail, and security-based organizations
Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders
Ability to work independently and take ownership of projects while effectively collaborating across various teams
Willingness to travel throughout North America, with potential for international travel

Job Responsibility

Pre-Sale Support: Engage with corporate leaders, technology decision-makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments
Post-Sale Implementation: Plan, coordinate, and execute program implementations for Axon’s product suite, ensuring seamless integration and optimal use of our hardware and software solutions
Project Management: Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively
Customer Interaction: Work closely with key stakeholders, including C-Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products
Training and Documentation: Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones
Customer Feedback: Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders
Collaboration: Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes
Tool Proficiency: Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Professional Services Manager - Enterprise

As a Professional Services Manager at Axon Enterprise, you will be a key player ...

Location

United States , Scottsdale

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

BS/BA or equivalent knowledge and experience
Extensive experience in project management, including coordination and resource tracking
Experience implementing and/or leading an Axon body-worn camera program
Understanding of software and hardware implementation, particularly in SaaS environments
Proficiency in Smartsheets or similar project management tools
In-depth knowledge of Axon products and digital evidence management systems is preferred
Experience working with corporate, retail, and security-based organizations
Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders
Ability to work independently and take ownership of projects while effectively collaborating across various teams
Willingness to travel throughout North America, with potential for international travel

Job Responsibility

Pre-Sale Support: Engage with corporate leaders, technology decision-makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments
Post-Sale Implementation: Plan, coordinate, and execute program implementations for Axon’s product suite, ensuring seamless integration and optimal use of our hardware and software solutions
Project Management: Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively
Customer Interaction: Work closely with key stakeholders, including C-Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products
Training and Documentation: Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones
Customer Feedback: Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders
Collaboration: Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes
Tool Proficiency: Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Customer Success - North America - Strategic

This role partners directly with enterprise customers building and deploying con...

Location

United States

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

7+ years of Customer Success, Strategic Account Management, or Enterprise Partnership roles, supporting complex B2B SaaS, Developer Tools, or AI/ML products, with at least 3-5 years in a senior/strategic role
Demonstrated experience managing large, complex enterprise accounts with a proven track record of driving NRR and retention
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
Exceptional communication and presentation skills, capable of influencing C-level executives and key stakeholders
Strong technical aptitude with the ability to understand and articulate complex product capabilities to non-technical audiences
Strategic thinker with a proactive approach to identifying client risks and opportunities.
Ability to thrive in a fast-paced, high-growth environment and adapt to evolving business needs
Familiarity and experience with building and deploying AI agents
Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs

Job Responsibility

Partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform
Focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments
Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems
Analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale
Own expansion outcomes across a defined portfolio of enterprise accounts
Identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

New

Customer Success - North America - Enterprise Accounts

This role partners directly with enterprise customers building and deploying con...

Location

United States , New York

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

5-7 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
Familiarity and experience with building and deploying AI agents
Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization

Job Responsibility

Partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform
Advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments
Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems
Analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale
Own expansion outcomes across a defined portfolio of enterprise accounts
Identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment

What we offer

Innovative culture
Growth paths
Learning & development: annual discretionary stipend
Social travel: annual discretionary stipend to meet up with colleagues
Annual company offsite
Co-working: monthly co-working stipend

Fulltime

Customer Success - North America - Enterprise

ElevenLabs

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 14, 2026

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Job Posted:January 14, 2026

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