Customer Success - North America - Enterprise Accounts Job at ElevenLabs (New York)

Customer Success - North America - Enterprise

This role partners directly with enterprise customers building and deploying con...

Location

United States

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

5-7 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
Familiarity and experience with building and deploying AI agents
Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization

Job Responsibility

Partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform
Advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments
Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems
Analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale
Own expansion outcomes across a defined portfolio of enterprise accounts
Identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment

What we offer

Innovative culture
Growth paths
Learning & development through an annual discretionary stipend
Social travel annual discretionary stipend to meet up with colleagues
Annual company offsite
Co-working monthly stipend

Fulltime

Customer Success - North America - Corporate Accounts

This role partners directly with enterprise customers building and deploying con...

Location

United States

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

1-3 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
Familiarity and experience with building and deploying AI agents
Familiarity and experience with API Integrations, and comfort and knowledge with navigating SDKs
Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization

Job Responsibility

Partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform
Focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments
Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems
Analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale
Own expansion outcomes across a defined portfolio of enterprise accounts
Identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Customer Success - North America - Strategic Accounts

This role partners directly with enterprise customers building and deploying con...

Location

United States

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

7+ years of Customer Success, Strategic Account Management, or Enterprise Partnership roles, supporting complex B2B SaaS, Developer Tools, or AI/ML products, with at least 3-5 years in a senior/strategic role
Demonstrated experience managing large, complex enterprise accounts with a proven track record of driving NRR and retention
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
Exceptional communication and presentation skills, capable of influencing C-level executives and key stakeholders
Strong technical aptitude with the ability to understand and articulate complex product capabilities to non-technical audiences
Strategic thinker with a proactive approach to identifying client risks and opportunities.
Ability to thrive in a fast-paced, high-growth environment and adapt to evolving business needs
Familiarity and experience with building and deploying AI agents
Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs

Job Responsibility

Partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform
Focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments
Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems
Analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale
Own expansion outcomes across a defined portfolio of enterprise accounts
Identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Customer Success - North America - Mid-Market Accounts

This role partners directly with enterprise customers building and deploying con...

Location

United States , New York

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

3-5 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
Familiarity and experience with building and deploying AI agents
Familiarity and experience with API Integrations, and comfort and knowledge with navigating SDKs
Proven experience driving revenue outcomes
Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization

Job Responsibility

Partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform
Focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments
Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems
Analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale
Own expansion outcomes across a defined portfolio of enterprise accounts
Identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Customer Success - North America - Corporate

This role partners directly with enterprise customers building and deploying con...

Location

United States

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

1-3 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
Familiarity and experience with building and deploying AI agents
Familiarity and experience with API Integrations, and comfort and knowledge with navigating SDKs
Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization

Job Responsibility

Partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform
Focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments
Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems
Analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale
Own expansion outcomes across a defined portfolio of enterprise accounts
Identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Customer Success - North America - Strategic

This role partners directly with enterprise customers building and deploying con...

Location

United States

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

7+ years of Customer Success, Strategic Account Management, or Enterprise Partnership roles, supporting complex B2B SaaS, Developer Tools, or AI/ML products, with at least 3-5 years in a senior/strategic role
Demonstrated experience managing large, complex enterprise accounts with a proven track record of driving NRR and retention
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
Exceptional communication and presentation skills, capable of influencing C-level executives and key stakeholders
Strong technical aptitude with the ability to understand and articulate complex product capabilities to non-technical audiences
Strategic thinker with a proactive approach to identifying client risks and opportunities.
Ability to thrive in a fast-paced, high-growth environment and adapt to evolving business needs
Familiarity and experience with building and deploying AI agents
Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs

Job Responsibility

Partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform
Focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments
Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems
Analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale
Own expansion outcomes across a defined portfolio of enterprise accounts
Identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Customer Success Manager North America

As a Customer Success Manager, you will have ownership of driving engagement and...

Location

United States , Multiple Locations

Salary:

Not provided

Stravito

Expiration Date

Until further notice

Requirements

3-5 years experience as a Customer Success Manager
Previous experience managing for complex enterprise accounts
"Customer mindset" - knowing what to listen for, be able to separate between what is being said and what the underlying drivers are
Business-orientation - constantly thinking of how to grow and scale your customer
Ability to thrive in start-up and remote-first environments
Strong interpersonal and communication skills
Fluency in English, both spoken and written

Job Responsibility

Manage, support and develop a portfolio of enterprise customers (B2B)
Connect with stakeholders (executive level and day to day) to understand and develop expertise when it comes to what drives user value and engagement
Develop the business by identifying patterns and synergies between different end-user use cases
Proactively share customer learnings and insights with the broader Stravito team
Report to the Lead Customer Success Manager for the US
Work closely with Product, Tech & Design to make it happen

What we offer

Join a remote-first and globally spread team
Company events a couple of times each year
Fun, collaborative environment where everyone truly cares and helps each other
Zero micro-management
Encouraged to cultivate your own processes while giving and receiving feedback for improvement
Competitive compensation package
Possibility of working with cutting-edge technology in our industry (such as GenAI)

Fulltime

Account Manager Lead - North America - Enterprise

As the Enterprise Account Manager Lead, you'll lead a team of experienced Accoun...

Location

United States , San Francisco

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

8+ years of experience in Account Management or Customer Success or post-sales roles within SaaS, with meaningful focus on Enterprise accounts.
Proven track record of owning and exceeding revenue targets, with a clear commercial instinct and expansion mindset.
3+ years of direct people leadership experience managing senior AMs/CSMs, driving team quota, and developing talent through coaching and enablement.
Deep AI fluency: you use AI tools in your own daily workflow, understand what AI agents and automation can do, and are ready to lead a team through a meaningful shift in how work is designed and executed.
Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios.
Demonstrated success in achieving or exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management.
Expertise in post-sales methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment).
Strategic operational thinking: able to make sound decisions around playbook design, segment structure, and cross-sell motion as the business continues to scale.
Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast outcomes.
Bonus: Hands-on with tools (ElevenLabs, Salesforce, Gong, Sigma) and capable of improving data quality, visibility, and usage insights across the team.

Job Responsibility

Lead, coach, and develop a high-performing Enterprise CS team, owning team quota performance, customer retention, and expansion goals.
Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices.
Drive revenue outcomes as a core mandate - building a team culture where cross-sells and account growth are owned with the same rigor as any quota-carrying sales function.
Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities.
Set strategic direction for the team, including how we segment and structure the Enterprise post-sales playbook as the business scales, and ElevenAgents as the agent of choice across the Enterprise portfolio.
Design and implement repeatable playbooks for renewals, upsells, and adoption
embed AI agents and automation into workflows by default to scale team impact.
Champion AI fluency across the team: set expectations, build capability, and create an environment where every team member is actively experimenting with and adopting AI-powered approaches to their work.
Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums.
Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies.

What we offer

Innovative culture
Growth paths
Learning & development (annual discretionary stipend)
Social travel (annual discretionary stipend to meet up with colleagues)
Annual company offsite
Co-working (monthly co-working stipend if not located near a main hub)

Fulltime

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Customer Success - North America - Enterprise Accounts

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