Customer Success - North America - Enterprise Accounts Job at ElevenLabs (New York)

Customer Success Manager

We’re hiring a Customer Success Manager in Philadelphia to join Specops Software...

Location

United States , Philadelphia

Salary:

Not provided

Outpost24 Group

Expiration Date

Until further notice

Requirements

3 to 5+ years in Customer Success, Account Management, or Client Services, ideally in a B2B SaaS or cybersecurity environment
Proven success managing complex customer relationships and delivering measurable results
Excellent communication, presentation, and stakeholder management skills across both executive and operational levels
Proficiency with CRM and Customer Success platforms such as Salesforce, Gainsight, HubSpot, or ChurnZero
Analytical mindset, proactive approach, and ability to stay ahead of customer needs
Bachelor’s degree or equivalent experience

Job Responsibility

Manage a diverse portfolio of enterprise and mid-market customers across North America, driving adoption, retention, and long-term value
Build and maintain strong relationships with senior stakeholders and operational champions
Collaborate closely with Sales, Product, and Customer Support to deliver a unified, best-in-class experience
Identify expansion and renewal opportunities and partner with Account Management to secure them
Leverage data and insights such as NPS, health scores, and churn risk to anticipate and prevent challenges
Contribute to process improvements, playbooks, and engagement models that scale with growth

What we offer

To be a part of one of Europe’s fastest-growing cybersecurity innovators expanding rapidly across global markets
A flat organizational structure and lots of autonomy
A culture that values ownership, collaboration, and authenticity
A tight-knit Customer Excellence department that thrives on teamwork
To grow your career, while making a real impact on how organizations stay secure and successful
Competitive compensation, flexibility, and opportunities to shape the future of customer success in cybersecurity
Fitness allowance to support physical health
Regular performance conversations with their managers, focused on development and career progression
Local perks enjoyed from our lovely Philadelphia office, from after-work social activities to a vibrant and collaborative work environment

Director of Enterprise Accounts

We are seeking an experienced and strategic Director of Enterprise Accounts to l...

Location

United States , East Coast

Salary:

Not provided

Dalet

Expiration Date

Until further notice

Requirements

8+ years of enterprise account management or strategic sales experience
3–5+ years serving the media and entertainment sector
Demonstrated success managing high-value accounts in a SaaS, cloud, or media technology environment
Strong familiarity with media workflows, including MAM, NRCS, PAM, metadata, and broadcast/cloud content supply chains
Proven ability to manage executive-level relationships across a mix of broadcasters, studios, public media, and international agencies
Fluency in Spanish is required to support key accounts in Latin America and U.S. Spanish-speaking markets
Strong communication, presentation, and executive engagement skills
Proficiency in Salesforce and knowledge of sales methodologies such as MEDDICC, Challenger, or SPIN selling
Willingness to travel as needed to meet with clients and attend industry events

Job Responsibility

Strategic Account Leadership: Develop and execute comprehensive account plans to achieve revenue targets, increase market share, and foster long-term partnerships for Tier 1 media organizations such as Charter, Televisa, TV Azteca, and CBC, aligned with their technology roadmaps and media workflows
Executive Relationship Management: Cultivate and maintain trusted advisor status with C-level executives and key stakeholders across North America and Latin America to guide strategic direction and influence technology investments
Revenue Growth & Retention: Own the commercial success of your accounts through renewals, upselling, and cross-selling of SaaS platforms, cloud services, and professional services—consistently meeting or exceeding annual revenue targets
Solution & Delivery Alignment: Collaborate cross-functionally with Solution Consultants, Product, Customer Success, Support and Professional Services to deliver high-impact solutions tailored to complex media environments (e.g., live news, post-production, OTT)
Industry Expertise: Stay current on media trends such as IP production, cloud migration, content monetization, and AI-driven metadata, and advise customers on how to stay ahead of the curve
Pipeline & Forecast Management: Maintain accurate and up-to-date Salesforce records, manage a robust pipeline, and deliver reliable sales forecasts and account health metrics
Voice of the Customer: Act as the internal advocate for your clients, providing actionable feedback that informs product development and service enhancements

What we offer

Revolutionize a big industry in a dynamic, fast-growing, yet mature, company
Benefit from great career opportunities around the world
Make the most of a truly collaborative environment with supportive leadership
Collaborate with talented and passionate “Daletians”
Enjoy a fun working environment

Fulltime

Senior Field Marketing Manager, North America

As a Senior Field Marketing Manager, you will be our first Field Marketing hire ...

Location

United States

Salary:

Not provided

Stravito

Expiration Date

Until further notice

Requirements

7+ years of B2B SaaS Field Marketing experience, with a proven track record of driving pipeline growth within North America, ideally enterprise focused
Strong knowledge of the regional nuances, adept at tailoring campaigns and events to local cultures and business environments
Proven ability to build and foster industry communities through events and localized marketing strategies
Extensive experience executing large-scale, high-impact events for enterprise audiences
Successful collaboration with Sales, Account Management, and Global Marketing teams, and other cross functional teams in high-growth environments
Strong analytical skills, using data to optimize campaigns and measure ROI
Excellent communication skills, able to deliver compelling presentations and reports
Experience managing marketing budgets to maximize ROI

Job Responsibility

Develop and execute field marketing strategies to drive new business and customer growth
Adapt global marketing programs to fit regional needs and ensure local impact
Align closely with Sales, Account Management, and Global Marketing teams to create and execute inbound and outbound programs meet pipeline and revenue goals
Lead regional events such as industry conferences, webinars, and roundtables to engage key decision-makers, build brand awareness, and drive pipeline growth
Create community-focused events to build connections with prospects and customers
Ensure event alignment with sales goals, target audiences, and regional needs while managing budgets and timelines
Work closely with Sales and Account Management to align marketing with regional go-to-market strategies
Collaborate with Product Marketing and Brand Marketing to localize content and messaging
Manage vendor and agency relationships to ensure efficient execution of field programs
Use data insights to optimize campaigns, events, and community engagement for improved conversion and ROI

What we offer

Remote-first and globally spread team
Company events a couple of times each year
Fun, collaborative environment
Zero micro-management
Encouraged to cultivate your own processes
Giving and receiving feedback for improvement
Competitive compensation package
Possibility of working with cutting-edge technology in our industry (such as GenAI)
Part of simplifying the professional lives of many

Fulltime

Sr. Account Executive, Enterprise (Central)

We are looking for an experienced Account Executive (AE) for our Enterprise busi...

Location

United States

Salary:

122500.00 - 167500.00 USD / Year

Highspot

Expiration Date

Until further notice

Requirements

5+ years of successful software sales experience with a focus on value-based solution selling of CRM, Sales Enablement, Marketing Automation, or other complex long-cycle business solutions into enterprise accounts
Ability to creatively question and actively listen to uncover the customers’ high impact, critical business needs
Consistent track record of surpassing sales targets
Excellent written and verbal communication skills combined with very strong presentation skills
Travel within North America required
Strong team player with a positive growth mindset
Proficient using SFDC, Clari, Gong, Linkedin, Tableau
Proven track record of successfully selling complex enterprise platform solutions (preferably sales and marketing solutions) and driving revenue primarily through new customer acquisition
Strong understanding of and experience selling to qualified, early-stage leads
Demonstrated ability to sell to Sales, Sales Enablement, and Marketing teams at the corporate level, successfully emphasizing business value and product differentiation, and expanding conversations to include multiple stakeholder groups

Job Responsibility

Develop and execute against qualified, but often early stage leads to achieve and exceed individual software quota responsibility
Consistently build and deliver an accurate pipeline and forecast visibility via Salesforce.com and/or available forecasting tools
Lead multiple customer sales cycles and close effectively – candidate is a hunter
Quickly learn new software product(s) and clearly communicate the value proposition and differentiation
Manage effective internal working relationships with Sales Engineers, Professional Services, and Account Development Teams
Develop strong relationships with key decision makers, influencers and partners within assigned opportunities
Understand and document corporate budget, decision-making timeframe, customer goals, and key decision makers within the prospect’s organization
Be a conscientious team member that actively contributes to our positive work environment, which is anchored in our guiding principles and Diversity, Equity & Inclusion

What we offer

Comprehensive medical, dental, vision, disability, and life benefits
Health Savings Account (HSA) with employer contribution
401(k) Matching with immediate vesting on employer match
Flexible PTO
8 paid holidays and 5 paid days for Annual Holiday Week
Quarterly Recharge Fridays (paid days off for mental health recharge)
18 weeks paid parental leave
Access to Coaches and Therapists through Modern Health
2 volunteer days per year
Commuting benefits

Fulltime

New

Customer Success - North America - Strategic Accounts

This role partners directly with enterprise customers building and deploying con...

Location

United States

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

7+ years of Customer Success, Strategic Account Management, or Enterprise Partnership roles, supporting complex B2B SaaS, Developer Tools, or AI/ML products, with at least 3-5 years in a senior/strategic role
Demonstrated experience managing large, complex enterprise accounts with a proven track record of driving NRR and retention
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
Exceptional communication and presentation skills, capable of influencing C-level executives and key stakeholders
Strong technical aptitude with the ability to understand and articulate complex product capabilities to non-technical audiences
Strategic thinker with a proactive approach to identifying client risks and opportunities.
Ability to thrive in a fast-paced, high-growth environment and adapt to evolving business needs
Familiarity and experience with building and deploying AI agents
Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs

Job Responsibility

Partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform
Focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments
Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems
Analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale
Own expansion outcomes across a defined portfolio of enterprise accounts
Identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Account Manager

Join Everseen's Go-To-Market team and put the customer at the center of everythi...

Location

United States , Boston; Dallas

Salary:

Not provided

Everseen

Expiration Date

Until further notice

Requirements

5+ years in a sales management and development role supporting existing clients and new customers within the North American region and positioning new products into those accounts
Knowledge of and interest in AI and its use in retail
Knowledge and experience of the retail and grocery market
A true passion for delivering best-in-class customer experience
Demonstrated success in leading and securing retail client accounts and positioning new products and features
Ability to develop a comprehensive understanding of customer culture, needs and requirements with a drive to meet and exceed targets and goals
Experience of developing relationships, communicating and working with C level customers, including conducting meetings and presentations at a senior level
A positive, customer centric attitude with a desire to help reach and exceed the customers expectations
Proven ability to meet and exceed targets and generate revenue
Experience of forecasting and tracking key account metrics in a business development team

Job Responsibility

Undertake relationship management with existing customers within the North American region, ensure monthly value is recognized, and position new Everseen products with these customers
Develop a sales pipeline of new business with agreed targeted customers directly and through our partners such as NCR within the North American region
Orchestrate and run major campaigns and build relationships, with support from the rest of the Everseen team
Position Everseen’s new solutions, EverShelf and Evereagle into our existing EverCheck customer base, using enterprise SaaS selling methodologies and comprehensive ROI analysis to support those sales efforts
Establish and manage the expectations of the customer in relation to business to business requirements and service level KPIs
Be the customer “on the ground” go to person for day-to-day requests, reporting, insights and issues
Responsibility for providing and maintaining consistent updates with the business and project teams including quarterly business reviews, ROI reviews and weekly check-ins
Collaborate closely with the customer’s Business Teams and Everseen’s Delivery Team to ensure that project and system installation rollouts are professionally managed
Work with new customers to secure Proof of Concepts in order to develop and demonstrate business value and build pipeline of revenue

Fulltime

Customer Success - North America - Strategic

This role partners directly with enterprise customers building and deploying con...

Location

United States

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

7+ years of Customer Success, Strategic Account Management, or Enterprise Partnership roles, supporting complex B2B SaaS, Developer Tools, or AI/ML products, with at least 3-5 years in a senior/strategic role
Demonstrated experience managing large, complex enterprise accounts with a proven track record of driving NRR and retention
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
Exceptional communication and presentation skills, capable of influencing C-level executives and key stakeholders
Strong technical aptitude with the ability to understand and articulate complex product capabilities to non-technical audiences
Strategic thinker with a proactive approach to identifying client risks and opportunities.
Ability to thrive in a fast-paced, high-growth environment and adapt to evolving business needs
Familiarity and experience with building and deploying AI agents
Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs

Job Responsibility

Partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform
Focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments
Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems
Analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale
Own expansion outcomes across a defined portfolio of enterprise accounts
Identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Senior Account Manager

LumApps is seeking a Senior Account Manager to join our US team. In this strateg...

Location

United States , Austin; Atlanta; Chicago; New York; San Francisco

Salary:

Not provided

LumApps

Expiration Date

Until further notice

Requirements

5-10 years of proven success in B2B SaaS solution selling, specifically focused on nurturing and uncovering new business opportunities within existing customer accounts
Demonstrated ability to meet and exceed a $1 million sales quota by creating and driving client-centered strategies
Proficient understanding and application of structured sales methodologies, such as MEDDPICC
Proven ability to manage and operate at a strategic level with large, complex enterprise customers
Strong capacity for creating, managing, and accurately forecasting pipeline and opportunity status within Salesforce.com, including the ability to generate quotes
Exceptional verbal and written communication skills with a strong attention to detail to manage multi-stakeholder projects
Demonstrated knowledge and ability to articulate ROI, value and benefits of a solution to constituents
Proven ability to negotiate multi-year, multi-million dollar contracts that are complex and beneficial to LumApps
Resilient and adaptable in a dynamic enterprise environment
Comfortable with 25-30% annual travel

Job Responsibility

Drive Account Strategy: Develop and execute comprehensive account plans to prospect, nurture, renew, and close new business across your North America-based customer portfolio
Manage Strategic Deals: Demonstrate the ability to own and drive the full sales process for high-value strategic deals, focusing on opportunities in the 6-to-7 figure range, including negotiating with procurement teams to drive mutually beneficial contracts
Cultivate Executive Relationships: Build and sustain strong relationships with key stakeholders, including core operational teams and the C-suite, to ensure deep alignment with customer business goals
Lead Cross-Functional Collaboration: Effectively engage internal LumApps resources—including executive leadership, solutions consultants, professional services, and product managers—at the appropriate stages to advance complex opportunities
Ensure Customer Success: Partner closely with the Customer Success team to monitor customer satisfaction and drive technical, user, and business adoption within your assigned accounts
Develop Partner Ecosystem: Build and strengthen relationships with strategic partners actively engaged in your existing accounts
Support Marketing Initiatives: Participate in customer marketing events to engage your accounts and help cultivate regional user groups

What we offer

Generous Paid Leave – 25 vacation days (prorated based on hire date), 9 sick days, 10 paid holidays, plus 2 floating holidays
Health Insurance – United Healthcare, 100% employer-paid benefits from day 1
401k Retirement Plan – We match 100% of your contribution up to 4%
Family-Friendly Policy – Inclusive maternity & paternity leave
Team Celebrations & Seasonal Events
Equipment of Your Choice

Fulltime

Customer Success - North America - Enterprise Accounts

ElevenLabs

Location:
United States , New York

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 05, 2026

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