Customer Success - North America - Corporate Job at ElevenLabs

Customer Success - North America - Corporate Accounts

This role partners directly with enterprise customers building and deploying con...

Location

United States

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

1-3 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
Familiarity and experience with building and deploying AI agents
Familiarity and experience with API Integrations, and comfort and knowledge with navigating SDKs
Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization

Job Responsibility

Partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform
Focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments
Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems
Analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale
Own expansion outcomes across a defined portfolio of enterprise accounts
Identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Account Manager - North America - Corporate Segment

You will own the full commercial relationship and customer’s success across a bo...

Location

United States

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

Minimum 2 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products
A track record of owning commercial outcomes: quota, renewals, cross-sell, and the full expansion motion from identifying the opportunity to closing it
Comfortable managing a high-volume book of business with a systems mindset - you build playbooks and repeatable motions, not just individual relationships
Hands-on familiarity with AI concepts, API integrations, and SDKs
you can hold a technical conversation with a developer or engineering team and earn their trust
Experience using product usage data to stay ahead of your accounts - spotting health signals, identifying expansion opportunities, and getting in front of risk before it becomes churn
Strong communicator who can move fluidly between a founder, a technical lead, and a procurement team in the same week

Job Responsibility

Own the full commercial relationship and customer’s success across a book of 100 to 200 corporate accounts
Make sure every customer is getting real value, expanding into new products, and renewing with conviction
Build the systems, playbooks, and scaled motions to drive meaningful outcomes across a diverse book
Be in the product with customers - advising on agent design, voice customization, conversation flows, integrations, and using data and logs to spot friction before customers do
Connect what's working technically to what's growing commercially and partner closely with high growth accounts to help them achieve value
Own NRR across your managed book of business
Drive cross-sell into ElevenLabs’ expanding product suite
Lead renewals end to end

What we offer

Innovative culture
Growth paths
Learning & development: annual discretionary stipend
Social travel: annual discretionary stipend
Annual company offsite
Co-working: monthly co-working stipend

Fulltime

General Manager, YourCause from Blackbaud

As a dynamic global leader with a proven track record of measurable results, you...

Location

United States of America

Salary:

Not provided

Blackbaud

Expiration Date

Until further notice

Requirements

Experience as a senior executive with a proven background as a growth leader with industry leading organizations in the technology, education, or non-profit sectors
Currently serving as a P&L owner and brings a demonstrated track record of hyper-growth acceleration
SVP or the like at a global SaaS company with revenue exceeding $300 million and a personal track record of P&L management and success doubling the size of previous businesses under management
Demonstrated success in previous roles spanning North America, Europe, and Asia Pacific
Proven leadership across sales, marketing, product, services, and customer success in a similar General Management capacity
Has developed and executed strategies for growth, including new monetization opportunities to fuel positive P&L outcomes
Maintain deep domain expertise in the area of Corporate Social Responsibility and Corporate Philanthropy and serve as an industry spokesperson that is visible on the speaking circuit
Has expertise in SaaS company Rule of 40 focus, with proven background in delivering results through combination of top line growth and effective margin delivery
Has designed effective workflows, identified key performance metrics, established self-managing systems, exceling in optimizing work processes, diagnoses and resolves workflow issues promptly, and consistently seeks incremental improvements
Demonstrated experience to have keen insight into individuals, accurately identifying strengths, weaknesses, and potential, understands the skills necessary for specific roles, and excels in hiring top performers

Job Responsibility

Serve as General Manager of this strategic business within Blackbaud, delivering accretive growth and strong rule of 40 contributions
Develop and execute an ambitious growth strategy focused on doubling the size of the business within a Long-Range Planning horizon
Build and execute an Annual Operating Plans (AOP) that bring near-term improvements to the growth and profitability of this strategic business
Create and implement comprehensive sales strategies in collaboration with leadership to meet company growth objectives
Lead all aspects of the YourCause from Blackbaud business, including sales, marketing, product, services, and customer success on a global scale
Maximize team performance, foster sense of urgency, set clear goals, measure achievements, provide constructive feedback, delegate effectively, maintain open communication, and offer coaching for ongoing growth
Fearlessly approach challenges with energy, prioritizing outcomes, costs, and the bottom line. Initiating action even when all the facts aren’t known and relentlessly drives to completion
Cultivate and sustain robust, enduring relationships with customers, vendors, and key industry stakeholders
Collaborate with Centers of Excellence (COE’s) including marketing, engineering, finance, and customer success to ensure strategic alignment
Manage financial resources efficiently and effectively and ultimately own the P&L for the YourCause from Blackbaud business

General Manager, YourCause from Blackbaud

Join Blackbaud as the General Manager of YourCause, where you'll lead growth str...

Location

United States of America

Salary:

150000.00 - 250000.00 USD / Year

EdTech Jobs

Expiration Date

Until further notice

Requirements

Senior executive experience with a proven record of growth leadership in SaaS environments
Expertise in Corporate Social Responsibility
Currently serving as a P&L owner with a demonstrated track record of hyper-growth acceleration
SVP or the like at a global SaaS company with revenue exceeding $300 million and a personal track record of P&L management and success doubling the size of previous businesses under management
Demonstrated success in previous roles spanning North America, Europe, and Asia Pacific
Proven leadership across sales, marketing, product, services, and customer success in a similar General Management capacity
Has developed and executed strategies for growth, including new monetization opportunities to fuel positive P&L outcomes
Maintain deep domain expertise in the area of Corporate Social Responsibility and Corporate Philanthropy
Has expertise in SaaS company Rule of 40 focus, with proven background in delivering results through combination of top line growth and effective margin delivery
Has designed effective workflows, identified key performance metrics, established self-managing systems

Job Responsibility

Serve as General Manager of this strategic business within Blackbaud, delivering accretive growth and strong rule of 40 contributions
Develop and execute an ambitious growth strategy focused on doubling the size of the business within a Long-Range Planning horizon
Build and execute an Annual Operating Plans (AOP) that bring near-term improvements to the growth and profitability of this strategic business
Create and implement comprehensive sales strategies in collaboration with leadership to meet company growth objectives
Lead all aspects of the YourCause from Blackbaud business, including sales, marketing, product, services, and customer success on a global scale
Maximize team performance, foster sense of urgency, set clear goals, measure achievements, provide constructive feedback, delegate effectively, maintain open communication, and offer coaching for ongoing growth
Cultivate and sustain robust, enduring relationships with customers, vendors, and key industry stakeholders
Collaborate with Centers of Excellence (COE’s) including marketing, engineering, finance, and customer success to ensure strategic alignment
Manage financial resources efficiently and effectively and ultimately own the P&L for the YourCause from Blackbaud business
Partner with Corporate Strategy to identify potential M&A opportunities and leading any post-acquisition integration

What we offer

Remote-work flexibility
Culture of innovation and education
Opportunities to give back

Fulltime

Sr. Account Executive, Enterprise (Central)

We are looking for an experienced Account Executive (AE) for our Enterprise busi...

Location

United States

Salary:

122500.00 - 167500.00 USD / Year

Highspot

Expiration Date

Until further notice

Requirements

5+ years of successful software sales experience with a focus on value-based solution selling of CRM, Sales Enablement, Marketing Automation, or other complex long-cycle business solutions into enterprise accounts
Ability to creatively question and actively listen to uncover the customers’ high impact, critical business needs
Consistent track record of surpassing sales targets
Excellent written and verbal communication skills combined with very strong presentation skills
Travel within North America required
Strong team player with a positive growth mindset
Proficient using SFDC, Clari, Gong, Linkedin, Tableau
Proven track record of successfully selling complex enterprise platform solutions (preferably sales and marketing solutions) and driving revenue primarily through new customer acquisition
Strong understanding of and experience selling to qualified, early-stage leads
Demonstrated ability to sell to Sales, Sales Enablement, and Marketing teams at the corporate level, successfully emphasizing business value and product differentiation, and expanding conversations to include multiple stakeholder groups

Job Responsibility

Develop and execute against qualified, but often early stage leads to achieve and exceed individual software quota responsibility
Consistently build and deliver an accurate pipeline and forecast visibility via Salesforce.com and/or available forecasting tools
Lead multiple customer sales cycles and close effectively – candidate is a hunter
Quickly learn new software product(s) and clearly communicate the value proposition and differentiation
Manage effective internal working relationships with Sales Engineers, Professional Services, and Account Development Teams
Develop strong relationships with key decision makers, influencers and partners within assigned opportunities
Understand and document corporate budget, decision-making timeframe, customer goals, and key decision makers within the prospect’s organization
Be a conscientious team member that actively contributes to our positive work environment, which is anchored in our guiding principles and Diversity, Equity & Inclusion

What we offer

Comprehensive medical, dental, vision, disability, and life benefits
Health Savings Account (HSA) with employer contribution
401(k) Matching with immediate vesting on employer match
Flexible PTO
8 paid holidays and 5 paid days for Annual Holiday Week
Quarterly Recharge Fridays (paid days off for mental health recharge)
18 weeks paid parental leave
Access to Coaches and Therapists through Modern Health
2 volunteer days per year
Commuting benefits

Fulltime

Professional Services Manager - Enterprise

As a Professional Services Manager at Axon Enterprise, you will be a key player ...

Location

United States , Scottsdale

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

BS/BA or equivalent knowledge and experience
Extensive experience in project management, including coordination and resource tracking
Experience implementing and/or leading an Axon body-worn camera program
Understanding of software and hardware implementation, particularly in SaaS environments
Proficiency in Smartsheets or similar project management tools
In-depth knowledge of Axon products and digital evidence management systems is preferred
Experience working with corporate, retail, and security-based organizations
Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders
Ability to work independently and take ownership of projects while effectively collaborating across various teams
Willingness to travel throughout North America, with potential for international travel

Job Responsibility

Pre-Sale Support: Engage with corporate leaders, technology decision-makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments
Post-Sale Implementation: Plan, coordinate, and execute program implementations for Axon’s product suite, ensuring seamless integration and optimal use of our hardware and software solutions
Project Management: Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively
Customer Interaction: Work closely with key stakeholders, including C-Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products
Training and Documentation: Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones
Customer Feedback: Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders
Collaboration: Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes
Tool Proficiency: Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Professional Services Manager - Enterprise

As a Professional Services Manager at Axon Enterprise, you will be a key player ...

Location

United States , Boston

Salary:

66000.00 - 105600.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

BS/BA or equivalent knowledge and experience
Extensive experience in project management, including coordination and resource tracking
Experience implementing and/or leading an Axon body-worn camera program
Understanding of software and hardware implementation, particularly in SaaS environments
Proficiency in Smartsheets or similar project management tools
In-depth knowledge of Axon products and digital evidence management systems is preferred
Experience working with corporate, retail, and security-based organizations
Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders
Ability to work independently and take ownership of projects while effectively collaborating across various teams
Willingness to travel throughout North America, with potential for international travel

Job Responsibility

Pre-Sale Support: Engage with corporate leaders, technology decision-makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments
Post-Sale Implementation: Plan, coordinate, and execute program implementations for Axon’s product suite, ensuring seamless integration and optimal use of our hardware and software solutions
Project Management: Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively
Customer Interaction: Work closely with key stakeholders, including C-Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products
Training and Documentation: Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones
Customer Feedback: Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders
Collaboration: Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes
Tool Proficiency: Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Customer Implementation Manager - Enterprise

As a Professional Services Manager II at Axon Enterprise, you will be a key play...

Location

United States , Boston

Salary:

75525.00 - 120840.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

BS/BA or equivalent knowledge and experience
Extensive experience in project management, including coordination and resource tracking
Experience implementing and/or leading an Axon body-worn camera program
Understanding of software and hardware implementation, particularly in SaaS environments
Proficiency in Smartsheets or similar project management tools
In-depth knowledge of Axon products and digital evidence management systems is preferred
Experience working with corporate, retail, and security-based organizations
Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders
Ability to work independently and take ownership of projects while effectively collaborating across various teams
Willingness to travel throughout North America, with potential for international travel

Job Responsibility

Pre-Sale Support: Engage with corporate leaders, technology decision-makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments
Post-Sale Implementation: Plan, coordinate, and execute program implementations for Axon’s product suite, ensuring seamless integration and optimal use of our hardware and software solutions
Project Management: Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively
Customer Interaction: Work closely with key stakeholders, including C-Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products
Training and Documentation: Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones
Customer Feedback: Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders
Collaboration: Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes
Tool Proficiency: Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Select Country

Customer Success - North America - Corporate

Job Description

Job Responsibility

Requirements

Nice to have

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