Customer Success - North America - Corporate Job at ElevenLabs

Customer Success - North America - Corporate Accounts

This role partners directly with enterprise customers building and deploying con...

Location

United States

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

1-3 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
Familiarity and experience with building and deploying AI agents
Familiarity and experience with API Integrations, and comfort and knowledge with navigating SDKs
Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization

Job Responsibility

Partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform
Focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments
Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems
Analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale
Own expansion outcomes across a defined portfolio of enterprise accounts
Identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Account Executive - North America - Corporate

We’re looking for an experienced, motivated Enterprise Account Executive to driv...

Location

United States

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

7+ years of quota‑carrying enterprise sales experience in SaaS or technology, ideally with exposure to AI, generative AI, LLM-based products, or API‑driven platforms
Proven success closing seven‑figure deals and managing complex sales cycles with multiple stakeholders
Deep understanding of enterprise procurement and legal processes, with ability to accelerate deal velocity
Experience selling technical solutions to product and engineering leaders
ability to translate complex technology into business value
Strong executive presence and ability to build relationships at the C‑suite and board level
Comfort operating in an early‑stage, high‑growth environment, including building new playbooks and iterating quickly
Passion for voice and audio AI and how it can unlock transformative value for customers
A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale

Job Responsibility

Build and manage a growing portfolio of new accounts across industries adopting conversational AI to help ElevenLabs meet its revenue goals
Identify new business opportunities where ElevenLabs’ conversational AI capabilities can drive user engagement, automation, or cost efficiency
Develop and maintain a deep understanding of the conversational AI landscape, including customer use cases, competitive solutions, and emerging trends
Demonstrate expertise—or a strong willingness to learn—about conversational AI and how ElevenLabs’ voice technology can unlock value across customer support, virtual agents, in-app assistants, and more
Develop and execute account strategies to expand ElevenLabs’ presence within key enterprise verticals (e.g., healthcare, government, finance)
Partner closely with customer success and solutions engineering to ensure smooth onboarding and expansion of accounts
Serve as a trusted advisor to clients, educating them on emerging trends in generative AI, voice interfaces, and conversational agents

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Account Manager - North America - Corporate Segment

You will own the full commercial relationship and customer’s success across a bo...

Location

United States

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

Minimum 2 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products
A track record of owning commercial outcomes: quota, renewals, cross-sell, and the full expansion motion from identifying the opportunity to closing it
Comfortable managing a high-volume book of business with a systems mindset - you build playbooks and repeatable motions, not just individual relationships
Hands-on familiarity with AI concepts, API integrations, and SDKs
you can hold a technical conversation with a developer or engineering team and earn their trust
Experience using product usage data to stay ahead of your accounts - spotting health signals, identifying expansion opportunities, and getting in front of risk before it becomes churn
Strong communicator who can move fluidly between a founder, a technical lead, and a procurement team in the same week

Job Responsibility

Own the full commercial relationship and customer’s success across a book of 100 to 200 corporate accounts
Make sure every customer is getting real value, expanding into new products, and renewing with conviction
Build the systems, playbooks, and scaled motions to drive meaningful outcomes across a diverse book
Be in the product with customers - advising on agent design, voice customization, conversation flows, integrations, and using data and logs to spot friction before customers do
Connect what's working technically to what's growing commercially and partner closely with high growth accounts to help them achieve value
Own NRR across your managed book of business
Drive cross-sell into ElevenLabs’ expanding product suite
Lead renewals end to end

What we offer

Innovative culture
Growth paths
Learning & development: annual discretionary stipend
Social travel: annual discretionary stipend
Annual company offsite
Co-working: monthly co-working stipend

Fulltime

Head of Sales - UK and North America

Reporting to the CRO, the Head of Sales will be responsible for leading an Encom...

Location

United Kingdom , London

Salary:

Not provided

Encompass Corporation

Expiration Date

Until further notice

Requirements

Track record of repeatedly closing £5M+ ARR Enterprise sales deals
Proven track record as a high-impact Sales Manager, Head of Sales or Global Head of Sales at a B2B SaaS company, driving enterprise growth and winning in competitive markets. Deep Financial Services and Banking expertise is essential.
Proven ability to lead organisations selling at CxO level to tier one through three financial services organisations.
Ideally, success at both 'academy' technology vendors and smaller high growth companies.
Experience of working to the quarterly sales cycles of recurring revenue software businesses.
Capable of prioritising the most critical initiatives with a relentless drive to execute.
Polished and professional presence with the ability to 'control the room' with C-level customer executives.
Ability to lead, and earn the trust of, seasoned professionals with substantial tenure.
A good Business degree is desirable.
Natural leadership skills: set high expectations for the business and be highly supportive, visible and accessible to the team. Lead by example.

Job Responsibility

Deliver revenue and margin targets in line with the corporate plan
Build and leverage C-level connections to facilitate transformational, enterprise sales
Lead a high performing sales team, establishing the high-performance culture, standards and expectations
Be a focal point for the sales organisation, leading from the front and playing a hands-on role with the team and with customers
Provide accurate and timely reporting and reliable forecasts for the business
Consistently achieve and exceed revenue goals
Oversee sales operations in region, including taking responsibility for sales, trade shows, roadshows, and quality targets set by the company.

What we offer

Participation in our industry leading share options scheme
Private Medical Plan
20 days a year Work From Anywhere policy for all staff
Flexible-first working policy
Enhanced annual, personal and parental leave schemes
Paid volunteering leave programme
Employer recognition and employee assistance programmes

Fulltime

Supply Chain Coordinator, US

AltoVita is a multi-award winning accommodation platform that enables enterprise...

Location

United States , Washington

Salary:

Not provided

AltoVita

Expiration Date

Until further notice

Requirements

1+ years of experience in OTA / Hospitality / Corporate Accommodations supply chain / Serviced apartments is a must
Self-motivated, hard-working individual with a proven success in hospitality industry
Fast learner, problem solver, entrepreneurial mindset
The ideal candidate will be based in West Coast US
Frequent travel (North America + LATAM)

Job Responsibility

Support the Americas hospitality growth strategy and its implementation across region in line with company's revenue goals and conversion metrics
Handle the souring and vetting process of hospitality operators (aparthotels, property managers, residences, co-living among others) from quality background checks to price negotiation
Proactively look for unique inventory and build-to-rent partnerships across the Americas region in line with the company OKRs and performance metrics
Strategically grow and prioritise live inventories in line with current and future integration pipeline
Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators in line with regional business practice
Contribute to community building of hospitality & supply technology software partners (including training sessions, content creation, events & conferences, in-person visits)
Work closely with the Customer Success team and Hospitality Growth Team
Conduct in-person quality inspections and partner visits across AltoVita's Americas partner inventory
Develop enriched content across AltoVita's supply chain (safety & security, DE&I, sustainability, work-from-anywhere amenities)
Collaborate and assist AltoVita's business teams to deliver competitive & complex RFPs to client (extended stay pricing, negotiated & preferred rates, cancellation policies, amenities & ancillary services)

What we offer

A team that will always put you first
Incredible opportunities for growth and career advancement
A fully-remote working environment
Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more
A work-from-home allowance to get your home-office set up
A generous vacation package so you can recharge or explore

Fulltime

Senior Manager, Supplier Development & Continuous Improvement, Global Mobility

At Gates, we welcome challenges, celebrate hard work, and continually seek new t...

Location

United States , Rochester Hills

Salary:

160000.00 - 190000.00 USD / Year

MSA BOURGOGNE

Expiration Date

Until further notice

Requirements

Bachelor of Engineering degree from an accredited institution required
15+ years of experience with 5+ in related supplier development, quality, or CI fields
Experience in managing product development, new product introduction (NPI), and mass production (MP) processes
Considerable experience working with global suppliers in Asia and can adjust quickly to be effective with cultural differences
Broad technical knowledge in materials, part forming (metals, plastics, composites) and assembly processes
Experience sourcing from a global supply base and managing sourcing phases from supplier research, supplier evaluation and selection, negotiations, and supplier onboarding
Proven success working on cross-functional and new product introduction projects, cost models, benchmarking, and negotiations
Familiarity with ERP systems and purchasing/planning functions
Formal training/education in Lean, 80/20, and CI Principles
Demonstrated knowledge of and experience in Root Cause Analysis, Statistical Analysis, APQP and Six Sigma tools and methodologies

Job Responsibility

Lead and build direct and contract supplier development teams in India, China, and Southeast Asia
Develop and oversee suppliers in North America and Europe as necessary
Lead comprehensive supplier analysis to formulate a strategic sourcing plan that identifies new/suitable suppliers, optimizes cost structures, and proactively ensures continuity of supply per demand
Create sourcing strategies to reduce risk, enable continuous cost reduction, and align with company strategy on terms and conditions, cash targets, on-time delivery, and cost savings
Direct and execute initiatives that support aggressive improvements in supplier operations, total cost effectiveness, service levels, delivery, pricing, lead-times, payment, risk compliance, and other areas as identified
Develop strong relationships with internal stakeholders to best understand their needs and consult with them to build quality procurement strategies aligned to business requirements
Lead and build a product quality team to immediately support regional customers with sustainability of supply, containment, and corrective action in quality incidents
Coordinate with engineering and corporate quality organizations to determine cause of rejected material and to drive appropriate changes to ensure elimination/reduction of those quality issues
Build genuine relationships both internally, externally, and within cross-functional teams to achieve corrective action consensus
Develop and implement a strategic roadmap of CI programs, 80/20, and resulting organization requirements

What we offer

Bonus Eligible
Medical, Dental, Vision insurance and other voluntary benefit options
3 weeks of paid vacation + 11 holidays (9 scheduled & 2 floating) + 8 sick days
401(k): 3% company contribution and additional 3% company match
Tuition Reimbursement

Fulltime

Senior Lifecycle Marketing Specialist

The Senior Lifecycle Marketing Specialist is responsible for creating and execut...

Location

United States , Los Angeles

Salary:

95000.00 - 119000.00 USD / Year

BlackLine

Expiration Date

Until further notice

Requirements

Bachelor's Degree or 3-5 years in a business communications-related field
Excellent writing skills - please be able to supply a portfolio on request
Strong analytical and communication skills
High attention to detail
Ability to work cross-functionally in a fast-paced environment
Strong project management and organizational skills
Experience creating communications in a corporate marketing environment

Job Responsibility

Own, develop, and execute marketing and communications plans across various email channels including newsletters, email, nurture campaigns, and other areas targeted to a global audience
Understand and implement BlackLine’s Marketing strategy as it relates to our targets, regions, and industries
Own relationships with internal business partners and cross-functional teams to understand their programs and needs to communicate them to future customers and customers
Develop email performance reports that identify areas for improvement based on analytics, data, and A/B testing
Create, research, and deliver a monthly newsletter for our customers based on current goals
Collaborate with the stakeholders to create communications template for Sales, Customer Success, and others teams
Own and define a format for an internal newsletter to communicate North America marketing information to internal Sales, Account Management, and other teams
Collaborate with other BlackLine teams on cross-functional initiatives to continually improve the BlackLine experience for customers and future customers
Manage Lifecycle-related projects in our project management tool to provide information, copy, and assets to involved teams in a timely manner
Manage additional marketing campaigns on an as-needed basis

Fulltime

General Manager, YourCause from Blackbaud

As a dynamic global leader with a proven track record of measurable results, you...

Location

United States of America

Salary:

Not provided

Blackbaud

Expiration Date

Until further notice

Requirements

Experience as a senior executive with a proven background as a growth leader with industry leading organizations in the technology, education, or non-profit sectors
Currently serving as a P&L owner and brings a demonstrated track record of hyper-growth acceleration
SVP or the like at a global SaaS company with revenue exceeding $300 million and a personal track record of P&L management and success doubling the size of previous businesses under management
Demonstrated success in previous roles spanning North America, Europe, and Asia Pacific
Proven leadership across sales, marketing, product, services, and customer success in a similar General Management capacity
Has developed and executed strategies for growth, including new monetization opportunities to fuel positive P&L outcomes
Maintain deep domain expertise in the area of Corporate Social Responsibility and Corporate Philanthropy and serve as an industry spokesperson that is visible on the speaking circuit
Has expertise in SaaS company Rule of 40 focus, with proven background in delivering results through combination of top line growth and effective margin delivery
Has designed effective workflows, identified key performance metrics, established self-managing systems, exceling in optimizing work processes, diagnoses and resolves workflow issues promptly, and consistently seeks incremental improvements
Demonstrated experience to have keen insight into individuals, accurately identifying strengths, weaknesses, and potential, understands the skills necessary for specific roles, and excels in hiring top performers

Job Responsibility

Serve as General Manager of this strategic business within Blackbaud, delivering accretive growth and strong rule of 40 contributions
Develop and execute an ambitious growth strategy focused on doubling the size of the business within a Long-Range Planning horizon
Build and execute an Annual Operating Plans (AOP) that bring near-term improvements to the growth and profitability of this strategic business
Create and implement comprehensive sales strategies in collaboration with leadership to meet company growth objectives
Lead all aspects of the YourCause from Blackbaud business, including sales, marketing, product, services, and customer success on a global scale
Maximize team performance, foster sense of urgency, set clear goals, measure achievements, provide constructive feedback, delegate effectively, maintain open communication, and offer coaching for ongoing growth
Fearlessly approach challenges with energy, prioritizing outcomes, costs, and the bottom line. Initiating action even when all the facts aren’t known and relentlessly drives to completion
Cultivate and sustain robust, enduring relationships with customers, vendors, and key industry stakeholders
Collaborate with Centers of Excellence (COE’s) including marketing, engineering, finance, and customer success to ensure strategic alignment
Manage financial resources efficiently and effectively and ultimately own the P&L for the YourCause from Blackbaud business

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Customer Success - North America - Corporate

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