Customer Success Manager Jobs

AutoRABIT

Location:
United States

Category:
Customer Service

Contract Type:
Not provided

Salary:

80000.00 - 100000.00 USD / Year

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Job Description:

AutoRABIT was founded in 2015 to help organizations in regulated industries regain control of their Salesforce development processes and move toward continuous delivery of value to their customers and employees. Today, AutoRABIT’s suite of release management tools is the most comprehensive and secure on the market, and our customers are realizing the benefits of faster, more secure deployments in their Salesforce environments.

Job Responsibility:

Develop a foundational understanding of customers' business and technical objectives, working alongside senior team members to contribute to the creation of strategic joint success plans with clear objectives, milestones, and measurable KPIs
Contribute to the customer's P2V (Purchase to Value) journey, assisting in protecting recurring renewal revenue, and exploring opportunities to enhance Net Retention Rate (NRR)
Ensure customers realize value from their AutoRABIT products, promote license utilization, and collaborate with cross-functional teams to encourage adoption and successful renewals
Assist in monitoring product adoption, customer satisfaction, and overall health scores, contributing to the enhancement of future lifetime value
Support efforts to drive new business growth by cultivating customer advocacy and reference-ability
Collaborate with customer support services, aiding in effective handling of enhancement requests and escalations
Participate in guiding customers through significant service milestones, such as upgrades, new releases, and new features
Collaborate with customer-facing account teams and executives from various departments (sales, support, professional services, engineering, renewal, and partners) to contribute to overall platform success
Contribute to utilizing customer surveys for product and service feedback, assisting in shaping the product roadmap and promoting continuous performance improvements
Responsibility to adhere to set internal controls

Requirements:

Exposure to customer-facing roles, preferably involving cloud-based/SaaS technology, with a willingness to collaborate with senior stakeholders
Developing presentation skills, and cultivating a personable, positive, and approachable demeanor
Eagerness to quickly grasp and articulate technological and business concepts
Developing verbal and written communication skills
Demonstrated empathy for customers and a passion for contributing to revenue and growth
Developing collaborative, persistent, and self-directed work habits
Basic proficiency using tools such as Salesforce, JIRA, GIT, Zoho, and /or similar Customer Service Portals
A bachelor's degree in a relevant field or equivalent practical experience
An interest in pursuing a career in Customer Success, with an eagerness to learn from senior team members
Must be a US citizen/permanent resident, and capable of obtaining a Government Security clearance if required and live in and work from the US. Green card holders qualify, but H1B or other work visa holders do not qualify for this role

Nice to have:

Familiarity with Salesforce Development Ecosystem
Previous exposure to customer success roles or related fields will be an advantage

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Customer Success Manager