Customer Success Manager Job at Mercell

Customer Success Manager

Mercell

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Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At Mercell, we’re on a mission to revolutionize public procurement by making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make great deals easier and shape the future. That's what we’re all about. With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international team with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves. Together, let's shape the future and create real value for society, one innovative solution at a time.

Job Responsibility:

Manage a defined customer portfolio, including scaled or high value strategic accounts
Build trusted relationships with key stakeholders and act as a strategic advisor for high-value customers
Own and resolve customer issues (onboarding, billing, contracts, access) via HubSpot, Jira, or similar tools
Drive product adoption and clearly communicate customer value and outcomes
Ability to deliver low-touch, digital-first customer engagement
Contribute to renewal readiness by ensuring customer questions, blockers, and risks are addressed well ahead of renewal cycles
Partner with Sales, Product, Value Delivery, and Marketing on renewals, expansion, and customer feedback
Act as the 'Voice of the Customer' to inform product and process improvements

Requirements:

Demonstrated experience (ideally 3+ years) in Customer Success, Account Management, or a similar client-facing role within SaaS in a B2B environment
Excellent relationship-building, stakeholder communication and problem-solving skills
Proven ability to prioritize and manage multiple accounts with a focus on value delivery and retention
Data-driven mindset with experience using ticketing systems, CRM and Customer Success tools
Comfortable working in a fast-paced, evolving environment
Familiarity with subscription-based business models and customer lifecycle management
Fluency (written and spoken) in English and at least in one of the following languages: Swedish, Norwegian, Danish, German, Finnish

Additional Information:

Job Posted:
February 19, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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