Customer Success Manager

• Architect customers' success as a trusted advisor to senior stakeholders
• Own the entire post-sales relationship from strategic onboarding to commercial renewals
• Guide customers in implementing and maturing their TPCRM programs
• Partner with clients to ensure CyberVadis is integrated into their internal processes
• Act as a consultant beyond tool training
• Build and maintain partnerships with Project Managers, Decision Makers, and Executive Sponsors
• Act as main point of contact providing proactive strategic support and reactive project management
• Turn customers into brand ambassadors
• Develop and maintain Account Plans and Customer Program Plans
• Lead contract renewals and identify upselling opportunities
• Ensure customers maximize utility of solution
• Monitor customer operations to meet operational KPIs
• Use analytical skills to monitor account health and ensure measurable ROI
• Liaise between customer and internal teams
• Lead or support internal customer-focused projects
• Contribute to positive team culture through peer-coaching

• 5+ years in Account Management, Customer Success, or Management Consulting, ideally within a high-growth SaaS or tech environment
• Native or professional fluency in German and English is essential
• French is a significant advantage
• Proven track record of developing complex Account Plans and navigating multi-stakeholder enterprise environments
• Data-fluent with ability to translate complex datasets into compelling stories via Excel and PowerPoint
• Comfortable with Salesforce, modern Project Management tools, and the Google/MS Office suites
• Self-driven, thrive in fast-paced environments, possess agility to pivot as industry evolves

French is a significant advantage

• International culture with a flat hierarchy
• Career growth and continuous professional development
• Modern hybrid work environment