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Customer Success Manager

https://www.upguard.com Logo

UpGuard

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Location:
United States , Denver ▼

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

85000.00 - 100000.00 USD / Year
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Job Description:

UpGuard’s mission is to make life easier for security teams by creating solutions enabling customers to identify, assess, and remediate cybersecurity risks. The Customer Success Manager will onboard and support customers, provide training, ensure engagement, monitor customer health, and advocate for customer issues within the company.

Job Responsibility:

  • You will onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals
  • You will provide resources to your customers, including success plans, customer-specific training sessions and organize regular check in calls
  • You will engage your customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement
  • You will translate your customer’s requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard
  • You will monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected
  • Advocate for the customer
  • Provide updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities

Requirements:

  • 2+ years' experience in customer success, project management or account management
  • Located within US Central or Mountain Time zones
  • Experience with supporting and building customer relationships in a scalable manner
  • Highly organized with the ability to update existing documentation and document new processes
  • An understanding of cyber risk management or risk management frameworks
  • High-level of proficiency in the English language, both written and spoken
  • The ability to work cross functionally with many internal groups and be a team player
  • Curious and willing to learn

Nice to have:

  • Experience in Customer Success tools, such as ChurnZero or GainSight
  • Experience with a CRM, such as HubSpot or Salesforce
  • Experience in cyber risk management or risk management
  • Understanding of Cyber Security best practices
  • Basic/working knowledge of APIs
  • Experience conducting training sessions
  • Knowledge of the Spanish language
What we offer:
  • Rapidly growing user base
  • Interesting problems at scale
  • Learn from industry-leading experts
  • See the impact of your work on a daily basis
  • Generous compensation
  • Free lunch
  • Flexible work arrangements
  • Budget for professional development
  • Gym reimbursement

Additional Information:

Job Posted:
November 13, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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