Customer Success Manager, UpGuard

UpGuard

Location:
United States, Denver ▼
Austin
Dallas
Chicago
New Orleans
St. Louis

Category:
Customer Service

Contract Type:
Employment contract

Salary:

85000.00 - 100000.00 USD / Year

Save Job

Apply Position

Job Description:

UpGuard’s mission is to make life easier for security teams by creating solutions enabling customers to identify, assess, and remediate cybersecurity risks. The Customer Success Manager will onboard and support customers, provide training, ensure engagement, monitor customer health, and advocate for customer issues within the company.

Job Responsibility:

You will onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals
You will provide resources to your customers, including success plans, customer-specific training sessions and organize regular check in calls
You will engage your customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement
You will translate your customer’s requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard
You will monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected
Advocate for the customer
Provide updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities

Requirements:

2+ years' experience in customer success, project management or account management
Located within US Central or Mountain Time zones
Experience with supporting and building customer relationships in a scalable manner
Highly organized with the ability to update existing documentation and document new processes
An understanding of cyber risk management or risk management frameworks
High-level of proficiency in the English language, both written and spoken
The ability to work cross functionally with many internal groups and be a team player
Curious and willing to learn

Nice to have:

Experience in Customer Success tools, such as ChurnZero or GainSight
Experience with a CRM, such as HubSpot or Salesforce
Experience in cyber risk management or risk management
Understanding of Cyber Security best practices
Basic/working knowledge of APIs
Experience conducting training sessions
Knowledge of the Spanish language

What we offer:

Rapidly growing user base
Interesting problems at scale
Learn from industry-leading experts
See the impact of your work on a daily basis
Generous compensation
Free lunch
Flexible work arrangements
Budget for professional development
Gym reimbursement

Additional Information:

Job Posted:
November 13, 2025

Employment Type:

Fulltime

Work Type:

Remote work

View All Jobs In This Company

Job Link Share:

Customer Success Manager