Customer Success Manager Job at Akeneo (Boston)

Customer Success Manager

Akeneo

Location:
United States , Boston

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Customer Success Manager is a key role within the Customer Experience organization, helping our most valued customers achieve their goals by optimizing the use of our products and services. As a CSM at Akeneo, you will manage a portfolio of strategic accounts, providing a direct impact on retention as a strong contribution to Akeneo’s customer-first objective. You will guide customers on their post-implementation journey. You will ensure they have a positive experience, maintain engagement with Akeneo over time, and show them how to attain more value and a clear ROI.

Job Responsibility:

Build strong relationships with key contacts at customer accounts, including C-level executives across both the business and IT
Drive adoption of our software and identify opportunities for expansion
Create prescriptive and customised success plans to help customers define, measure, and achieve success using Akeneo’s solutions
Engage with customers in insightful ways, including delivering personalized, action-focused business reviews
Understand the signs of risk and proactively identify it. Capable of devising strategies to mitigate risk and executing defined action plans
Achieve retention and growth targets by negotiating and closing client renewals
Positively impact adoption of our software while uncovering new use cases to increase the value customers get from our software
Discover and manage upsell and cross-sell opportunities
partnering with our sales team
Contribute to Akeneo’s customer success framework for customer lifecycle management, developing strong client relationships, monitoring customer health, and creating tangible benefits and value for customers
Collaborate with the Akeneo Professional Services team and third-party Solution Integrators to ensure a successful deployment of Akeneo

Requirements:

You have +2 years of experience in customer success or account management within the SaaS or tech industry
You are an expert in developing and executing customer success plans, including onboarding, risk management, health monitoring, adoption and digital transformation
You have experience creating lasting, trusted relationships with customer contacts in different roles up to the C-level
You have a strong track record in managing high-value customer accounts, driving retention, and achieving growth targets

What we offer:

Enjoy 25 days of annual leave with flexible working hours
a hybrid setup allowing 3-4 days working from home
Option to Work from Anywhere for up to 30 days per year
Enjoy a $600 budget to enhance your home office
an $80 monthly sustainable transportation allowance for eco-friendly commuting
Benefit from 16 weeks of paid maternity leave
4 weeks of paid leave for the second parent
A gradual return to work program is also available
Engage in 2 paid volunteering days annually
join Employee Resource Groups dedicated to promoting diversity and inclusion within the company
Access a $1,000 annual budget for personal professional development
take advantage of career paths, internal mobility opportunities, and a "Women in Leadership Programme"
Start on the right foot with an 8-week onboarding program
Receive 100% employer contribution for employees and their dependents for medical, dental, and vision benefits up to the set caps
Benefit from a 401k with a 4% company match
short as well as long-term disability insurance
Access individual and confidential sessions with a mental health practitioner or coach of your choice

Additional Information:

Job Posted:
March 13, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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