CrawlJobs Logo
Crusoe Logo Crusoe · IT - Administration

Customer Success Manager

United States, San Francisco 150000.00 - 170000.00 USD / Year · Job Posted February 21, 2026
Apply Position
Job Link Share

Job Description

Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability. Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure. About the Role: We are seeking a highly motivated and skilled Customer Success Manager with a strong background in customer engagement and a deep technical understanding of cloud computing, AI, and ML. This role is pivotal in ensuring that our clients maximize the value of our solutions, guiding them through the technical complexities and empowering them with the tools and knowledge to achieve their business and sustainability goals. This is a full-time position.

Job Responsibility

  • Customer Relationship Management: Develop and maintain strong customer relationships, understanding their business needs and technical requirements
  • Technical Guidance and Support: Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions including Kubernetes solutions
  • Performance Monitoring and Reporting: Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment
  • Industry and Technical Awareness: Stay up-to-date with industry trends, technical advancements, and regulatory changes to provide strategic advice to clients
  • Customer Training: Deliver training sessions and workshops to customers on the use and benefits of our products and services
  • Issue Resolution: Address and resolve customer concerns, ensuring high levels of customer satisfaction and retention

Requirements

  • Bachelor’s degree in Business, Engineering, or a related field
  • Proven experience in customer success, technical account management, or a similar role in a technology-driven environment
  • Understanding of computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms
  • strong interpersonal, communication, and presentation skills
  • Demonstrated ability to build relationships at all levels within an organization
  • Comfortable working in a fast-paced environment with ambiguous and/or iterative fact-sets

What we offer

  • Restricted Stock Units in a fast growing, well-funded technology company
  • Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
  • Employer contributions to HSA accounts
  • Paid Parental Leave
  • Paid life insurance, short-term and long-term disability
  • Teladoc
  • 401(k) with a 100% match up to 4% of salary
  • Generous paid time off and holiday schedule
  • Cell phone reimbursement
  • Tuition reimbursement
  • Subscription to the Calm app
  • MetLife Legal
  • Company paid commuter benefit
  • $300/month
Crusoe - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Success Manager

8 matching positions

New

Customer Success Manager

At AltaPay, we make payments simple for everyone. From agile startups to global ...
Location
Location
Denmark , Copenhagen
Salary
Salary:
Not provided
market-pay.com Logo
Market Pay
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Background in Customer Success, Account Management, or Technical AM (ideally in Fintech, SaaS, or Payments)
  • The Hybrid Mindset: equally comfortable discussing business ROI and technical API integrations
  • Organization: juggle multiple high-value relationships without dropping the ball
  • Languages: Fluency in Danish and English is essential (written and spoken)
Job Responsibility
Job Responsibility
  • Master the Onboarding: Guide new customers through implementation, ensuring a seamless transition to the AltaPay ecosystem
  • Be a Trusted Advisor: Build deep, long-term relationships with key stakeholders, acting as their primary advocate within AltaPay
  • Technical & Strategic Guidance: Translate complex technical questions (APIs, integrations) into business solutions in collaboration with our product teams
  • Performance Optimization: Proactively monitor transaction data to advise customers on checkout setups and new payment methods
  • Commercial Ownership: Lead the commercial health of your accounts by handling contract updates, addendums, and identifying expansion opportunities
  • Cross-Team Collaboration: Work hand-in-hand with Product, Sales, and Support to ensure we deliver on our promises every single day
What we offer
What we offer
  • A competitive salary and comprehensive health/welfare benefits
  • A collaborative, high-energy fintech team where your voice matters
  • Work with some of the most prominent merchants across Europe
  • Significant career development opportunities within AltaPay and the wider Market Pay group
  • Fulltime
Read More
Arrow Right
New

Customer Success Manager

We're looking for an experienced Customer Success Manager to join our growing Lo...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
investorhub.com Logo
InvestorHub
Expiration Date
July 24, 2026
Flip Icon
Requirements
Requirements
  • Have 2-4 years' experience in a Customer Success role within a SaaS business
  • Have experience managing strategic customer relationships
  • Enjoy working with senior stakeholders and acting as a trusted advisor
  • Are commercially minded and understand how customer success contributes to retention and growth
  • Are confident using data to guide customer conversations and recommendations
  • Are organised, proactive and comfortable managing multiple priorities
  • Are an exceptional communicator, both written and verbal
  • Enjoy working in an in-office environment (we're in 5 days a week - Farringdon)
Job Responsibility
Job Responsibility
  • Own a portfolio of strategic customer accounts, driving adoption, engagement and long-term success
  • Build trusted relationships with senior stakeholders including CEOs, CFOs, Investor Relations and Communications leaders
  • Lead onboarding, implementation and ongoing strategic reviews with customers
  • Use customer data and platform insights to identify opportunities to improve engagement and adoption
  • Own customer renewals, ensuring strong retention through proactive relationship management
  • Identify expansion opportunities and partner with the commercial team where appropriate
  • Act as the voice of the customer, sharing insights with Product and Leadership teams
  • Maintain accurate customer health, activity and renewal information within HubSpot
  • Deliver a consistently high-quality customer experience throughout the customer lifecycle
What we offer
What we offer
  • Quarterly performance bonus linked to Net Revenue Retention
  • Stock options
  • 25 days holiday + bank holidays
  • Weekly team lunches, monthly socials, quarterly events and an annual company offsite
  • Learning & development budget
  • Private medical insurance and pension matching
  • Fulltime
Read More
Arrow Right
New

Customer Success Manager

At Linear, we're building the product development system for teams and agents. A...
Location
Location
Salary
Salary:
Not provided
linear.app Logo
Linear
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years relevant work experience in a technical customer-facing role
  • SaaS and start up experience a must
  • comfortable working and adapting in a fast paced and flexible environment
  • Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively
  • Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively
Job Responsibility
Job Responsibility
  • Develop and maintain strong relationships with key stakeholders at Linear’s largest customers - act as the primary point of contact for customer inquiries, concerns, and feedback
  • Become a product expert and help customers use Linear to drive business outcomes
  • Drive customer onboarding and training on Linear’s features and best practices
  • continually strive to expand the usage and adoption of Linear within accounts
  • Be the voice of the customer
  • advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product
What we offer
What we offer
  • Interesting and challenging work
  • Work-life balance
  • Competitive salary and equity
  • Employee-friendly equity terms
  • Stipend to set up your home office
  • Paid lunch and coffee during workdays
  • Work remotely, no commuting to the office
  • Paid co-working space/desk at an office
  • Health, dental, and vision insurance (US)
  • Regular team events and offsites
  • Fulltime
Read More
Arrow Right
New

Customer Success Manager

Radancy is the global leader in talent acquisition software, helping employers a...
Location
Location
United States , San Jose
Salary
Salary:
75000.00 - 85000.00 USD / Year
radancy.com Logo
Radancy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years of experience in a customer-facing role, such in Customer Success, Account Management or Professional Services
  • Strong communication, presentation and interpersonal skills
  • Proven ability to manage and prioritize multiple tasks and projects
  • Strong problem-solving and analytical skills
  • Bachelor's degree in business, marketing or a related field preferred
  • Experience with SaaS products and professional services highly valued
Job Responsibility
Job Responsibility
  • Act as principal point of contact for assigned customers, responsible for helping to build long-term relationships, anticipating their needs and working with your supporting teams to coordinate efforts aimed at solving those needs
  • Identify opportunities to expand platform usage and uncover upsell/cross-sell opportunities, effectively communicating the value of the Radancy Talent Acquisition Cloud to customers
  • Acquire a strong understanding of how to achieve customer hiring goals and activate their employer brand through Radancy’s data-driven platform and programmatic adtech components
  • Proactively identify and address potential customer issues and concerns, while managing multiple workstreams
  • Understand customer goals and KPIs in support of the development and measurement of platform strategies and effectively communicate to cross-functional teams
  • Analyze data to extract insights to inform actionable changes that will accelerate performance
  • Lead customer meetings, working with the Customer Success and Delivery teams to coordinate the agenda and presentation materials
  • Educate and inform customers on platform updates and training
  • Monitor and report on customer engagement and adoption of Radancy products
  • Mentor Customer Success Representatives and participate in exercises aimed at connecting and educating cross functional team members throughout Radancy
What we offer
What we offer
  • Comprehensive medical coverage, with dental, vision and life insurance
  • Competitive 401(k) plan with employer matching
  • Unlimited flexible time off (FTO)
  • World-class training that keeps you at the forefront of innovation
  • Fulltime
Read More
Arrow Right

Customer Success Manager

As a Mid-Market Customer Success Manager (CSM) at our SaaS company, you will pla...
Location
Location
Philippines , Taguig City
Salary
Salary:
115000.00 - 165000.00 PHP / Month
aprimo.com Logo
Aprimo US LLC
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability and willingness to work a permanent night shift schedule of 8 PM to 5 AM PST is required
  • Four-year degree required
  • Minimum of 4 years of professional experience in a CSM role in a B2B SaaS Company
  • Excellent verbal and written communication skills (English) is required
  • Solid understanding of marketing technology and SaaS products
  • Excellent communication and interpersonal skills to build strong relationships with customers
  • Proven experience working with US-based customers is highly desired
  • Analytical mindset to interpret data and provide actionable insights
  • Proven ability to foster internal/external relationships, overcome objections and motivate clients
  • Strong problem-solving, communication and client management skills
Job Responsibility
Job Responsibility
  • Develop an intimate understanding of your customers’ businesses, conduct health checks
  • Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews
  • Enlighten our customers with insights gleaned from their own data and industry trends
  • Ensure customers get maximum value from Aprimo by leveraging full platform functionality
  • Liaison between your customers and all the internal teams
  • Handle customer concerns with confidence, putting them at ease
  • Develop a network of champions within each account through education, coaching, and strong influencing skills
  • Own the customer journey through various stages: Onboarding Phase, Adoption Phase, Value Realization Phase
What we offer
What we offer
  • Generous leave options
  • medical and dental insurance
  • rice allowance
  • life and accident insurance
  • Employee Assistance Program
  • Eye Refraction
  • Outpatient medicine coverage
  • Competitive benefits coverage that begins on the first day of employment
  • Fulltime
Read More
Arrow Right

Customer Success Manager

Our Munich team is growing, and we are looking for an experienced Customer Succe...
Location
Location
Germany , Munich
Salary
Salary:
Not provided
monday.com Logo
monday.com
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience as a Customer Success Manager, Technical Customer Success or similar client-facing, hands-on role at a SaaS company
  • Proven track record of implementing and configuring software solutions for clients, including hands-on platform deployment and architecture
  • A passion for technology and AI, with the ability to quickly learn and master new products, including hands-on experience with AI tools in your day-to-day work
  • Demonstrated ability to lead technical governance initiatives and platform audits, sharing best practices to drive performance, resiliency, and deeper adoption
  • Experience engaging in strategic technical conversations with senior stakeholders (c-suite level), acting as a trusted advisor who can bridge business and technical outcomes
  • Strong analytical skills with the ability to diagnose issues, interpret data, and provide practical solutions
  • A creative, self-starter mentality with the ability to manage initiatives independently in a fast-paced environment
  • Strong understanding of how enterprise businesses operate and how they integrate software tools
  • Exceptional communication and interpersonal skills, with a talent for building strong relationships across a variety of internal and external stakeholders
  • Experience building and executing account plans to drive adoption and ensure long-term customer success
Job Responsibility
Job Responsibility
  • Product & AI Expertise
  • Technical Implementation & Governance
  • Value & Workflow Optimisation
  • Strategic Engagement
  • Retention, Growth & Risk Management
  • Fulltime
Read More
Arrow Right

Customer Success Manager

We are looking to hire a highly motivated, goal oriented, and dependable person ...
Location
Location
United States
Salary
Salary:
60000.00 - 72000.00 USD / Year
evercommerce.com Logo
EverCommerce
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Delivery of technology training in a corporate setting in-person and via the web
  • Proven ability to manage multiple projects with tight deadlines
  • Customer service/support
  • High attention to detail
  • Excellent written and verbal communication skills
  • Project development
  • Upsell to current customers
  • Bachelor's degree or Associates degree with comparable experience
  • Working well across departments
  • Ability to prioritize and organize tasks
Job Responsibility
Job Responsibility
  • Consult with customers to understand their business and recommend best practices in the use of the software
  • Handle customer support calls from long-time customers
  • Train customers and their staff in the use of the software both online and in person
  • Meet/exceed renewal and adoption quotas
  • Nurture customer relationships to build trust
  • Work to identify referable customers and case study candidates
  • Participate in the ongoing creation and updating of best practices for role and department
  • Operate across department boundaries
  • Consistently increase your knowledge of the software and the industry
  • Collaborate with other departments when necessary to help the customer be successful
What we offer
What we offer
  • Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
  • Continued investment in your professional development
  • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
  • 401k with up to a 4% match and immediate vesting
  • Flexible and generous (FTO) time-off
  • Employee Stock Purchase Program
  • Fulltime
Read More
Arrow Right

Customer Success Manager

The Customer Success Manager plays a crucial part in driving our mission to revo...
Location
Location
Spain , Madrid
Salary
Salary:
Not provided
3shape.com Logo
3Shape
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Results orientation: Always has the result in mind and works to that end. Able to gain results both individually and within a team
  • Customer orientation: Maintains a commitment to customers, clients and employee colleagues providing them with a positive and supportive experience. Collaborative with a high level of engagement and customer service
  • Stakeholder management: Values feedback and insight from others
  • proactively ensures leadership is up to date, and supports activities and initiatives through active and conscious communications
  • Problem-solving: Able to look for innovative, creative solutions to routine and new challenges. Willing to share results. Uses all types of resources available to resolve issues
  • Attention to detail and organization: Maintains detailed records, information and organizes it in such a way that supports the organization and employee's needs
  • Technologically savvy: Able to work with, understand and embrace changes in technology
  • Ethical conduct: Takes accountability for decisions and makes decisions that clearly adhere to industry regulations and an ethical standard
Read More
Arrow Right