Customer Success Manager

• Act as the real partner for your clients to help them achieve their Employer Branding & Recruitment objectives once they have completed their onboarding
• Develop trustworthy relationships with your clients by monitoring user’s product adoption
• Partner with clients on all employer branding and hiring topics thanks to your strong expertise
• Identify needs and proposing solutions that will bring more value to customers - some of which may lead to upsell opportunities
• Facilitate the implementation of the proposals and following up to measure impact
• Anticipate and prevent potential sources of dissatisfaction by building impactful success plans tailored to client’s needs in order to mitigate churn rates
• Advocate for client needs and collecting, prioritizing & sharing client feedback internally in order to contribute to product, offer (pricing and packaging) and process improvements

• Between 3 and 7 years of experience in customer success or account management, preferably in a SaaS business
• Customer-centric and comfortable identifying business opportunities
• Strong analytical mindset and can assess a client’s situation based on available data
• Organized, meticulous, and responsive
• Strong written and verbal communication skills
• Speak and write both French and English fluently

Previous experiences in HR/Tech environments

• Semaine de 4 jours
• Plan de développement professionnel
• Congés pour enfant malade
• Solution de prévention santé mentale
• Employee Resource Groups (ERG)