Customer Success Manager Job at MaintainX (Montreal)

Customer Success Manager

MaintainX

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Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Customer Success Manager (CSM) at MaintainX, you’ll be a strategic partner to our customers and drive value, retention and growth. Our CSMs are not just support partners, they are product experts, risk detectives, and strategic time managers who balance proactive engagements with scale impact efficiently across their book of business. This isn’t a standard playbook-following role. We’re looking for someone who can juggle competing priorities, prioritize the most impactful customer engagements and adopt scalable 1:many strategies to drive adoption and account growth.

Job Responsibility:

Manage a book of accounts with a focus on segmentation and strategic prioritization
Create and execute success plans aligned with customer business objectives and value metrics
Monitor account health using data and behavioral indicators to adapt engagement strategies
Deliver end user training and enablement through both 1:1 and 1:many formats
Build strong, trust-based relationships with key stakeholders and multi-thread within accounts
Lead Business Impact Reviews and Tune-Ups to demonstrate ROI and deepen strategic alignment
Partner with Sales and Support to identify upsell opportunities and expansion paths
Identify and address early signs of churn through data and sentiment analysis and activate retention plays
Serve as a primary escalation point and coordinate cross-functional resolution efforts
Regularly communicate product value via impact reporting and usage insights
Funnel product feedback from customers to internal teams, contributing to product roadmap evolution
Contribute to the evolution of our CSM team’s playbooks, systems, and culture

Requirements:

2+ years of rocking it in Customer Success at a B2B SaaS or software company
A proven knack for making customers stick around, you’ve got the results to show with your retention and growth numbers
Top-notch communicator and natural relationship builder
You’ve led live product demos and training sessions that leave users excited and confident
A sharp eye for spotting trouble early, you know how to flag risks and turn them into wins
Comfortable diving into data, you’ve got an analytical mindset and use insights to level up the customer experience
You thrive in fast-paced, ever-evolving environments

What we offer:

Competitive salary and meaningful equity opportunities
Healthcare, dental, and vision coverage
401(k) / RRSP enrolment program
Take what you need PTO
A Work Culture where you’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist
We believe in meritocracy, where ideas and effort are publicly celebrated

Additional Information:

Job Posted:
February 18, 2026

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