Customer Success Manager Job at Clipboard Health

Customer Success Manager

Clipboard Health

Location:
Canada

Category:
Sales

Contract Type:
Not provided

Salary:

55000.00 - 65000.00 USD / Year

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Job Description:

An indispensable component of Clipboard’s marketplace is its healthcare facility customers. The Customer Success Manager ensures the continued success of the partnership between Clipboard and its facility partners, working to deliver an optimal experience at every level of clients’ organizations. The job encompasses being a resource to facilities when issues arise, liaising with corporate level contacts, and keeping abreast of a litany of important business metrics for each facility.

Job Responsibility:

Own a book of business, routinely speaking with assigned accounts, solving issues as they arise, and helping customers stay current on invoices
Establish credibility and trust with providers and healthcare executives by demonstrating strong business adamant and understanding of clinical workflows in order to build meaningful relationships
Clearly articulate the value proposition our products to clinical and non-clinical stakeholders and educate on the products’ workflows
Capture feedback from prospects on their needs, wants, and pains, and share that feedback with product teams to develop our offering
Work cross functionally with different teams internally to execute excellently on various trials and initiatives we perform with existing customers

Requirements:

Relationship management experience not required but strongly preferred
Excellent verbal and written communication skills
Willingness to try / lack of fear
Bachelor's Degree

Nice to have:

Extreme Ownership: the buck stops with you, no matter what anyone else did or did not do. You're self-reliant, and can get things done in the chaos that is an early-stage startup scaling quickly
Extreme Curiosity: you ask "why" 3-5 times in a row for the same problem, digging and digging and not being satisfied until you truly understand the root cause
Scrappiness: you look for ways through problems and refuse to let obstacles derail your progress. You bring solutions instead of asking ‘what should I do?’
Fast Paced: You thrive on moving quickly and are highly adaptable to a market that evolves quickly

What we offer:

Do great work that matters for customers who could really use your help
Competitive pay
Unlimited PTO
Fully Remote

Additional Information:

Job Posted:
February 17, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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