Customer Success Manager Job at Highspot (Hyderabad)

Customer Success Manager

Customer Success Manager - Existing Customer Growth & Account Ownership. This is...

Location

United Kingdom , Peterlee

Salary:

42500.00 - 45000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in Customer Success, Account Management, Client Services or similar customer ownership roles
The ability to work autonomously and manage your own workload effectively
A driven, determined and accountable approach
Strong organisational discipline and attention to detail
Commercial awareness and confidence reviewing customer usage and account performance
A proactive mindset with the ability to spot risks and opportunities early
A desire to contribute, influence and help shape a growing function

Job Responsibility

Managing seamless handover from sales through to successful implementation
Coordinating customer setup, access and operational readiness
Delivering customer training remotely and onsite
Managing legal and operational documentation
Acting as the primary escalation point for customers
Running regular account reviews and customer check-ins
Reviewing customer usage and account performance
Proactively identifying risks to customer satisfaction and retention
Monitoring account health and engagement
Identifying opportunities to strengthen account value

What we offer

25 days holiday + bank holidays
Private Medical Scheme and Health Cash Plan (dental, optical, diagnostics, therapies & GP access), children covered free up to age 24
Life Insurance
Enhanced maternity & paternity pay
Enhanced Company Sick Pay
Company performance bonus
Pension by Salary Exchange
Paid volunteering leave
Employee referral bonus scheme
Excellent kitchen facilities, coffee machines and fresh fruit

Fulltime

Customer Success Manager

As a Rapid7 Customer Success Manager, you will act as a trusted advisor for our ...

Location

United States , Boston

Salary:

63800.00 - 86300.00 USD / Year

Rapid7

Expiration Date

Until further notice

Requirements

2-3+ years of Customer Success, Account Management, or Consulting experience, ideally from a high tech, cyber security or SaaS company – where you developed strategies and plans on assigned accounts to fully leverage technology solutions
Excellent written and verbal skills
Excellent interpersonal and communication skills
Prior technology deployment and configuration experience
Experience with security frameworks and concepts
Excellent project management and prioritization abilities
Mastery of technical concepts and experience advising customers on how to best use and adopt the platform for faster Return on Investment (ROI)
Problem-solving mentality with the ability to navigate complex situations
Industry-related certifications i.e. A+, Network+, Sec+, Cloud+, CCSP, etc.
Familiarity with customer success platforms and tools is a plus

Job Responsibility

Relationship Management
Develop and maintain strong, long-lasting relationships with key stakeholders, including technical teams, project managers, and C-level executives
Orchestrate key touchpoints with customers from weekly status meetings to Executive Business Reviews
Act as the primary point of contact for customers, addressing inquiries, resolving issues, and proactively identifying opportunities for improvement
Product Expertise
Demonstrate a deep understanding of the value-drivers of our products and the ability to help customers navigate and optimize their usage
Provide advice and educational materials to help customers understand and utilize the features and functionalities of the products
Industry Knowledge
Stay up-to-date with the latest trends, like-technologies and happenings across cyber security
Be viewed as a trusted advisor with customers. Be the go-to partner for your set of assigned customers

Fulltime

Customer Success Manager

The Customer Success Manager (CSM) acts as a trusted partner to Rapid7 customers...

Location

Netherlands , Utrecht

Salary:

Not provided

Rapid7

Expiration Date

Until further notice

Requirements

2+ years in Customer Success, Account Management, or Consulting within SaaS or high-tech (cybersecurity preferred)
Strong interpersonal and communication skills, with proficiency in Dutch and English
Takes ownership of customer outcomes, follows through on commitments, and proactively addresses challenges to ensure long-term success
Effectively partners with Sales, Product, Support, and Engineering to deliver a seamless customer experience and resolve issues efficiently
Ability to develop customer strategies and drive product adoption for measurable ROI
Communicates complex ideas simply and effectively to both technical and non-technical stakeholders, building trust and credibility
Solid understanding of technical concepts and security frameworks
Strong project management, prioritisation, and problem-solving abilities

Job Responsibility

Build and maintain strong, strategic relationships with key customer stakeholders
Act as the primary point of contact to address inquiries, resolve issues, and drive customer satisfaction
Provide product and domain expertise to ensure customers effectively adopt and optimise Rapid7 solutions
Lead key customer engagements such as status reviews and Executive Business Reviews
Identify and mitigate risks within customer accounts to support retention and renewal
Advocate for customer needs internally to influence product and service improvements

Fulltime

Customer Success Manager

The Customer Success Manager role is pivotal in building and nurturing long-term...

Location

United States , Portland

Salary:

Not provided

Everseen

Expiration Date

Until further notice

Requirements

Previous experience of working with AI-powered SaaS solutions is beneficial along with an understanding of retail operations, particularly in areas like loss prevention, inventory management, or supply chain
Proficiency in analyzing and interpreting data using tools like Microsoft Excel or PowerBI
Exceptional communication and presentation skills, with a proven ability to convey complex technical ideas to diverse audiences
Demonstrated problem-solving capabilities with experience managing and de-escalating complex customer issues
A proactive, self-starter mentality suited for a dynamic, fast-paced technology company and a genuine passion for the retail industry
Bachelor's degree in a business-related field
equivalent professional experience will be strongly considered
Ability to travel up to 50% is required for this role
3+ years of experience in Customer Success or a related field, with a proven track record of managing large, enterprise-level account is preferred
Knowledge of security standards/frameworks such as ISO/IEC 27001, ISO/IEC 27701, SOC2, NIST, CSA, OWASP is preferred

Job Responsibility

Influence a portfolio of enterprise retail accounts to foster long-term, successful partnerships
Serve as the primary retail SME and advocate for the client within the company
Conduct regular business reviews (QBRs) to assess progress, report on value realization, and strategize on future goals
Support the full customer journey through data analysis, insights, and recommendations, ensuring a smooth effective implementation and utilization of our AI solutions
Proactively drive user adoption and engagement by providing training, best practices, and continuous support
Monitor key KPIs and work cross-functionally to develop data-driven strategies to mitigate risk and increase engagement
Collaborate with clients to define, measure, and achieve a clear return on investment (ROI), ensuring value realization of at least 3x the SaaS fees
Identify outliers in performance and value, and collaborate with cross-functional teams and the customer to develop and execute recovery plans
Identify and qualify opportunities for account expansion and upsells in collaboration with the Sales team
Ensure high retention rates and support the renewal process for your portfolio

Fulltime

Customer Success Manager

Our Munich team is growing, and we are looking for an experienced Customer Succe...

Location

Germany , Munich

Salary:

Not provided

monday.com

Expiration Date

Until further notice

Requirements

5+ years of experience as a Customer Success Manager, Technical Customer Success or similar client-facing, hands-on role at a SaaS company
Proven track record of implementing and configuring software solutions for clients, including hands-on platform deployment and architecture
A passion for technology and AI, with the ability to quickly learn and master new products, including hands-on experience with AI tools in your day-to-day work
Demonstrated ability to lead technical governance initiatives and platform audits, sharing best practices to drive performance, resiliency, and deeper adoption
Experience engaging in strategic technical conversations with senior stakeholders (c-suite level), acting as a trusted advisor who can bridge business and technical outcomes
Strong analytical skills with the ability to diagnose issues, interpret data, and provide practical solutions
A creative, self-starter mentality with the ability to manage initiatives independently in a fast-paced environment
Strong understanding of how enterprise businesses operate and how they integrate software tools
Exceptional communication and interpersonal skills, with a talent for building strong relationships across a variety of internal and external stakeholders
Experience building and executing account plans to drive adoption and ensure long-term customer success

Job Responsibility

Product & AI Expertise
Technical Implementation & Governance
Value & Workflow Optimisation
Strategic Engagement
Retention, Growth & Risk Management

Fulltime

Customer Success Manager

Radancy is the global leader in talent acquisition software, helping employers a...

Location

United States , San Jose

Salary:

75000.00 - 85000.00 USD / Year

Radancy

Expiration Date

Until further notice

Requirements

4+ years of experience in a customer-facing role, such in Customer Success, Account Management or Professional Services
Strong communication, presentation and interpersonal skills
Proven ability to manage and prioritize multiple tasks and projects
Strong problem-solving and analytical skills
Bachelor's degree in business, marketing or a related field preferred
Experience with SaaS products and professional services highly valued

Job Responsibility

Act as principal point of contact for assigned customers, responsible for helping to build long-term relationships, anticipating their needs and working with your supporting teams to coordinate efforts aimed at solving those needs
Identify opportunities to expand platform usage and uncover upsell/cross-sell opportunities, effectively communicating the value of the Radancy Talent Acquisition Cloud to customers
Acquire a strong understanding of how to achieve customer hiring goals and activate their employer brand through Radancy’s data-driven platform and programmatic adtech components
Proactively identify and address potential customer issues and concerns, while managing multiple workstreams
Understand customer goals and KPIs in support of the development and measurement of platform strategies and effectively communicate to cross-functional teams
Analyze data to extract insights to inform actionable changes that will accelerate performance
Lead customer meetings, working with the Customer Success and Delivery teams to coordinate the agenda and presentation materials
Educate and inform customers on platform updates and training
Monitor and report on customer engagement and adoption of Radancy products
Mentor Customer Success Representatives and participate in exercises aimed at connecting and educating cross functional team members throughout Radancy

What we offer

Comprehensive medical coverage, with dental, vision and life insurance
Competitive 401(k) plan with employer matching
Unlimited flexible time off (FTO)
World-class training that keeps you at the forefront of innovation

Fulltime

New

Customer Success Manager

We're looking for an experienced Customer Success Manager to join our growing Lo...

Location

United Kingdom , London

Salary:

Not provided

InvestorHub

Expiration Date

July 24, 2026

Requirements

Have 2-4 years' experience in a Customer Success role within a SaaS business
Have experience managing strategic customer relationships
Enjoy working with senior stakeholders and acting as a trusted advisor
Are commercially minded and understand how customer success contributes to retention and growth
Are confident using data to guide customer conversations and recommendations
Are organised, proactive and comfortable managing multiple priorities
Are an exceptional communicator, both written and verbal
Enjoy working in an in-office environment (we're in 5 days a week - Farringdon)

Job Responsibility

Own a portfolio of strategic customer accounts, driving adoption, engagement and long-term success
Build trusted relationships with senior stakeholders including CEOs, CFOs, Investor Relations and Communications leaders
Lead onboarding, implementation and ongoing strategic reviews with customers
Use customer data and platform insights to identify opportunities to improve engagement and adoption
Own customer renewals, ensuring strong retention through proactive relationship management
Identify expansion opportunities and partner with the commercial team where appropriate
Act as the voice of the customer, sharing insights with Product and Leadership teams
Maintain accurate customer health, activity and renewal information within HubSpot
Deliver a consistently high-quality customer experience throughout the customer lifecycle

What we offer

Quarterly performance bonus linked to Net Revenue Retention
Stock options
25 days holiday + bank holidays
Weekly team lunches, monthly socials, quarterly events and an annual company offsite
Learning & development budget
Private medical insurance and pension matching

Fulltime

New

Customer Success Manager

At AltaPay, we make payments simple for everyone. From agile startups to global ...

Location

Denmark , Copenhagen

Salary:

Not provided

Market Pay

Expiration Date

Until further notice

Requirements

Background in Customer Success, Account Management, or Technical AM (ideally in Fintech, SaaS, or Payments)
The Hybrid Mindset: equally comfortable discussing business ROI and technical API integrations
Organization: juggle multiple high-value relationships without dropping the ball
Languages: Fluency in Danish and English is essential (written and spoken)

Job Responsibility

Master the Onboarding: Guide new customers through implementation, ensuring a seamless transition to the AltaPay ecosystem
Be a Trusted Advisor: Build deep, long-term relationships with key stakeholders, acting as their primary advocate within AltaPay
Technical & Strategic Guidance: Translate complex technical questions (APIs, integrations) into business solutions in collaboration with our product teams
Performance Optimization: Proactively monitor transaction data to advise customers on checkout setups and new payment methods
Commercial Ownership: Lead the commercial health of your accounts by handling contract updates, addendums, and identifying expansion opportunities
Cross-Team Collaboration: Work hand-in-hand with Product, Sales, and Support to ensure we deliver on our promises every single day

What we offer

A competitive salary and comprehensive health/welfare benefits
A collaborative, high-energy fintech team where your voice matters
Work with some of the most prominent merchants across Europe
Significant career development opportunities within AltaPay and the wider Market Pay group

Fulltime

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