CrawlJobs Logo
Assetlink Logo Assetlink · IT - Software Development

Customer Success Manager

Australia, Sydney · Job Posted June 09, 2026
Apply Position
Job Link Share

Job Description

Reporting to the Head of Customer Success, you will be the trusted advisor and primary point of contact for a portfolio of customers, guiding them through onboarding, adoption, optimisation, renewal and growth. You will work closely with Product, Engineering, Data and Sales teams to ensure customers achieve their business objectives, maximise platform adoption and receive an exceptional customer experience. This is a hybrid role based in Sydney Rhodes Office.

Job Responsibility

  • Build and maintain strong relationships with key customer stakeholders
  • Lead customer onboarding, training, implementation and adoption activities
  • Guide customers through their asset management maturity journey and help them achieve measurable business outcomes
  • Drive customer engagement, satisfaction, retention and renewal outcomes
  • Act as a trusted advisor, ensuring customers maximise value from AssetFuture's platform and services
  • Troubleshoot customer issues, coordinate resolutions with internal teams and take ownership through to successful completion
  • Manage software implementation projects, technology migrations and customer governance activities
  • Conduct regular customer reviews, success planning sessions and account health assessments
  • Partner with Product, Engineering and Data teams to deliver customer success initiatives and continuous improvement opportunities
  • Identify upsell, cross-sell and account growth opportunities within existing customer portfolios
  • Develop customer advocates, champions and referenceable client relationships
  • Maintain accurate customer records, reporting and documentation

Requirements

  • 3-5 years' experience in Customer Success, Account Management or a similar customer-facing SaaS environment
  • Proven ability to manage customer relationships across onboarding, adoption, retention, renewals and growth
  • Strong stakeholder management and relationship-building skills
  • Commercial acumen with the ability to identify customer growth opportunities
  • Strong technical aptitude and confidence learning software platforms
  • Experience troubleshooting customer issues and coordinating solutions across multiple teams
  • Excellent verbal and written communication skills
  • Strong organisational skills with the ability to manage multiple priorities and projects
  • Self-motivated, proactive and outcome-focused approach
  • Resourceful problem-solving skills, curiosity and a willingness to learn
  • Strong attention to detail and accountability
  • Proficiency in Microsoft Office Suite (Outlook, Excel, Word and PowerPoint)

Nice to have

  • Asset Management knowledge or industry experience
  • Experience in software implementations, technology migrations or project delivery
  • Exposure to customer onboarding and change management initiatives
  • Experience supporting enterprise or government customers
  • Experience using CRM and Customer Success platforms
  • Exposure to business cases, funding requests or commercial proposals

What we offer

  • Join a growing Australian technology business
  • Work with innovative SaaS solutions that create real customer value
  • Collaborative and supportive team culture
  • Hybrid working environment in Sydney Rhodes Office
  • Opportunity to influence customer outcomes and business growth
  • Ongoing learning and career development opportunities
Assetlink - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Success Manager

8 matching positions

Customer Success Manager

As a Customer Success Manager, you will be working closely with customers, inter...
Location
Location
United States
Salary
Salary:
Not provided
oneplan.ai Logo
OnePlan Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1-5 years of experience in a Customer Success or account management role at a B2B SaaS company
  • Proven experience managing enterprise-level accounts, including customer escalation and issue resolution
  • Ability to collaborate and build strong relationships with clients and internal teams, especially at the executive level
  • Experience working with cross-functional teams, including Sales, Services, and Product Management
  • Excellent communication skills, including leading meetings and webinars
  • Strong organizational skills with the ability to manage time effectively and handle multiple priorities
  • A passion for customer service and helping businesses succeed with technology solutions
Job Responsibility
Job Responsibility
  • Onboard new customers effectively, transitioning them from initial deployment to post-deployment success plans
  • Develop success plans for customers, outlining their key success factors and recommendations
  • Conduct regular check-ins through Monthly or Quarterly Success Reviews to measure progress and identify areas for improvement
  • Collaborate with Professional Services to identify new opportunities and assist in transitions following deployments
  • Respond to customer requests and offer strategic guidance on product use, account modifications, and business expansion
  • Monitor customer adoption of OnePlan’s features and functionality, ensuring alignment with their business needs
  • Facilitate renewals of subscriptions and support agreements, minimizing churn by maximizing customer satisfaction
  • Collect customer feedback, collaborate with product and engineering teams, and ensure customer input is funneled into product roadmaps
  • Act as a trusted customer advocate and thought leader, both internally and externally, sharing your insights and experiences
What we offer
What we offer
  • Comprehensive health, dental, and vision benefits
  • Additional insurance options
  • Employer RRSP and 401K matching programs
  • Fulltime
Read More
Arrow Right

Customer Success Manager

Join MVF's Brand Amplification team as a Customer Success Manager - a client-fac...
Location
Location
United States , Austin
Salary
Salary:
Not provided
mvfglobal.com Logo
MVF
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 2 years of experience in a client-facing demand generation or content syndication role
  • Comfortable managing client relationships and conducting regular check-in calls with confidence and professionalism
  • Solid campaign management experience
  • A proactive, self-starting mindset - able to identify opportunities and act on them without waiting for direction
  • Excellent written and verbal communication skills, including presenting campaign data clearly and handling challenging conversations calmly
  • Organised and detail-oriented
  • able to manage multiple campaigns and client relationships simultaneously
  • Proficiency in Microsoft Office Suite or Google Workspace
  • (Preferred) Experience in a media agency, publisher, or B2B digital media environment
  • (Preferred) Familiarity with branded content: newsletters, sponsored content, advertorials, and display advertising
Job Responsibility
Job Responsibility
  • Serve as the day-to-day point of contact for a portfolio of B2B clients, building trusted relationships with both sales and the client
  • Conduct regular check-in calls with clients to discuss campaign performance and make relevant amendments and optimisations
  • Manage live digital campaigns end-to-end, ensuring they are trafficked correctly, performing against KPIs, and delivering maximum value for clients
  • Handle client queries and day-to-day questions with professionalism and confidence
  • Prepare bespoke proposals and campaign reports for clients, presenting data-driven insights and recommendations clearly
  • Support the Revenue Operations Manager in developing client renewal strategies - contributing performance data, client feedback, and observations that inform renewal conversations
  • Understand client performance and the metrics clients use to determine campaign success
  • Actively contribute to building the commercial value of MVF's Brand Amplification portfolio and bring ideas for new upper-funnel products or campaign formats
  • Conduct regular competitor analysis - researching other MQL vendors and digital advertising companies on pricing, ad formats, and client portfolios
  • Stay across industry trends in B2B demand generation and branded content, flagging relevant developments to the wider team
What we offer
What we offer
  • Summer Fridays
  • Competitive holiday benefits - 25 days a year paid holiday, plus 8 bank holidays (increases 1 day a year up to 30 days)
  • Hybrid working - 3 days a week in the office
  • Closed for Christmas holidays - Extra days not taken from your annual holiday allowance
  • Work from anywhere for 2 weeks a year
  • Life Assurance and Income Protection to protect your loved ones
  • Benefits allowance for health, dental, and vision coverage
  • Six months paid maternity leave, and one month paid paternity leave (subject to qualifying conditions) inclusive of same-sex and adoptive parents
  • Defined Contribution Pension and Salary Sacrifice Scheme
  • Be Well: Our award-winning wellbeing and mental health programme to support all MVFers and their families
Read More
Arrow Right

Customer Success Manager

Join MVF's Brand Amplification team as a Customer Success Manager - a client-fac...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
mvfglobal.com Logo
MVF
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 2 years of experience in a client-facing demand generation or content syndication role
  • Comfortable managing client relationships and conducting regular check-in calls with confidence and professionalism
  • Solid campaign management experience
  • A proactive, self-starting mindset - able to identify opportunities and act on them without waiting for direction
  • Excellent written and verbal communication skills, including presenting campaign data clearly and handling challenging conversations calmly
  • Organised and detail-oriented
  • able to manage multiple campaigns and client relationships simultaneously
  • Proficiency in Microsoft Office Suite or Google Workspace
  • (Preferred) Experience in a media agency, publisher, or B2B digital media environment
  • (Preferred) Familiarity with branded content: newsletters, sponsored content, advertorials, and display advertising
Job Responsibility
Job Responsibility
  • Serve as the day-to-day point of contact for a portfolio of B2B clients, building trusted relationships with both sales and the client
  • Conduct regular check-in calls with clients to discuss campaign performance and make relevant amendments and optimisations
  • Manage live digital campaigns end-to-end, ensuring they are trafficked correctly, performing against KPIs, and delivering maximum value for clients
  • Handle client queries and day-to-day questions with professionalism and confidence
  • Prepare bespoke proposals and campaign reports for clients, presenting data-driven insights and recommendations clearly
  • Support the Revenue Operations Manager in developing client renewal strategies - contributing performance data, client feedback, and observations that inform renewal conversations
  • Understand client performance and the metrics clients use to determine campaign success
  • Actively contribute to building the commercial value of MVF's Brand Amplification portfolio and bring ideas for new upper-funnel products or campaign formats
  • Conduct regular competitor analysis - researching other MQL vendors and digital advertising companies on pricing, ad formats, and client portfolios
  • Stay across industry trends in B2B demand generation and branded content, flagging relevant developments to the wider team
What we offer
What we offer
  • Summer Fridays
  • 25 days a year paid holiday, plus 8 bank holidays (increases 1 day a year up to 30 days)
  • Hybrid working - 3 days a week in the office
  • Closed for Christmas holidays - Extra days not taken from your annual holiday allowance
  • Work from anywhere for 2 weeks a year
  • Life Assurance and Income Protection
  • Benefits allowance for health, dental, and vision coverage
  • Six months paid maternity leave, and one month paid paternity leave (subject to qualifying conditions) inclusive of same-sex and adoptive parents
  • Defined Contribution Pension and Salary Sacrifice Scheme
  • Be Well: Our award-winning wellbeing and mental health programme
  • Fulltime
Read More
Arrow Right

Customer Success Manager

We’re looking for a Customer Success Manager to manage a select portfolio of cus...
Location
Location
Canada; United States , Montréal; Toronto; Vancouver
Salary
Salary:
63800.00 - 89400.00 CAD / Year
hootsuite.com Logo
Hootsuite
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Intermediate customer-facing / account management experience, preferably in the technology (SaaS) industry
  • proven success managing a customer portfolio with record of successful adoption
  • Demonstrated knowledge of social media and/or social marketing and business use of social
  • Tech Savvy: Ability to quickly learn new technologies and explain software features and social media concepts to customers in a simple, succinct manner
  • Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
  • Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
  • Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding, support new owls with internal training & collaboration sessions
  • Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess importance of tasks and decisions
  • Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
  • Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
Job Responsibility
Job Responsibility
  • Own the day to day relationship management for a book of business, guiding customers to success on their social journey with Hootsuite’s Enterprise and partner products
  • Partner with Professional Services to onboard customers, develop and maintain Mutual Account Plans, lead success reviews, and ensure success plan development and delivery against customer goals by leveraging tools and analytics
  • Develop relationships with customers in assigned vertical(s). Gauge customer progress and preferences by actively engaging in periodic dialogues and quarterly business reviews, providing regular product release updates, and metrics
  • Demonstrate expertise in Hootsuite's products and social media by keeping up with industry trends and best practices
  • Actively monitor account health and adoption throughout the length of the relationship, and ensure high uptake of Hootsuite and partner products by analyzing data/metrics/industry trends, and intervening with adoption strategies that showcase how customers can enhance their workflows and better use our products to derive further value
  • Collaborates with Account Manager to develop account strategies and to identify qualified leads (CSQL) for account expansion
  • Log feature requests and update customer account notes in Salesforce. Identify and escalate potential account risks, as required
  • Collaborate with Customer Success teammates to meet and exceed quarterly regional targets, while being accountable for individual quarterly metrics including Personal Net Renewal Rate, CSQL, Customer Health, Adoption, and Advocacy
  • Perform other related duties as assigned
What we offer
What we offer
  • health insurance including medical, dental, vision, life/disability insurances
  • Employee and Family Assistance Program
  • group RRSP plan with a company match of up to 4% of base salary
  • 401k Plan with a company match (up to 4% of base salary)
  • Global Parental Leave: 26 weeks of full and partially paid leave for all permanent employees with minimum 12 months of employment
  • Fulltime
Read More
Arrow Right

Customer Success Manager

Leo Technology have partnered with a long standing client to help them make a cr...
Location
Location
United Kingdom , London
Salary
Salary:
50000.00 - 60000.00 GBP / Year
socialvalueportal.com Logo
Social Value Portal Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience as a Customer Success Manager
  • Experience working as a CSM for a SaaS product (ideally enterprise level)
  • A desire to solve customer problems and create customer happiness
  • Presenting and communication skills, in person and on video calls
  • Experience in a customer facing role
  • Retail knowledge is desirable, but not essential
Job Responsibility
Job Responsibility
  • Prioritise the needs and satisfaction of customers
  • Work closely with a mixture of SME and Enterprise customers to ensure they're deriving value from the platform and understand best practices
  • Collaborate with the Account Management team to identify opportunities to up-sell and cross-sell products and services
  • Work closely with the Product teams to provide detailed client feedback to support the improvement and growth of the platform
What we offer
What we offer
  • Discretionary 10% bonus
  • Fulltime
Read More
Arrow Right

Customer Success Manager

As a Customer Success Manager Leader (CSM) at GE Vernova, you will play a critic...
Location
Location
United States , Flexible / Remote
Salary
Salary:
165600.00 - 248400.00 USD / Year
themuse.com Logo
The Muse
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Engineering, Computer Science, Business, or a related field
  • 8+ years of experience in customer success, account management, or technical collaboration/leadership roles-preferably within the energy, utilities, or enterprise software sectors
  • Strong technical acumen with the ability to quickly learn and articulate complex software solutions
  • Deep customer empathy, a passion for driving client success, and a results-oriented mindset focused on delivering customer outcomes
  • Demonstrated experience participating in or leading root cause investigations and post-mortem processes
  • Excellent communication, presentation, and stakeholder management skills
  • Proven ability to manage multiple priorities in a fast-paced, dynamic environment
  • Familiarity with electric utility operations, grid modernization, or energy transition initiatives is a strong plus
  • 25% - 35% onsite time with customers
Job Responsibility
Job Responsibility
  • CX strategy
  • Customer Advocacy & Relationship Management
  • Product Expertise & Use Case Alignment
  • Lifecycle Management & Customer Outcomes
  • Issue Resolution & Continuous Improvement
  • Internal Collaboration & Feedback Loop
What we offer
What we offer
  • Health Insurance
  • Health Reimbursement Account
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Short-Term Disability
  • Long-Term Disability
  • FSA
  • FSA With Employer Contribution
  • HSA
  • Fulltime
Read More
Arrow Right

Customer Success Manager

Location
Location
United Kingdom , Brasted
Salary
Salary:
45000.00 GBP / Year
russellpublishing.com Logo
Russell Publishing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3 years’ experience working in account management, or a customer service role within a B2B environment
  • Demonstrated success managing high-value or strategic customer accounts
  • Strong understanding of marketing services, ROI measurement, and client success metrics
  • Excellent interpersonal skills- clear and confident communicator at all levels
  • Exceptional organisational and planning skills with flexibility to adapt to changes
  • Strong Excel skills including the ability to produce reports
  • Excellent communications skills
  • Develop and maintain strong working relationships
  • IT skills in Microsoft Office, including Word and Excel
  • Understanding of CRM systems
Job Responsibility
Job Responsibility
  • Steer customer satisfaction through proactive management of performance metrics, service quality, and delivered value
  • Drive high levels of retention and foster growth through strategic relationship management and value delivery
  • Identify and nurture opportunities for account growth, working in collaboration with internal stakeholders to enable upselling, cross-selling, and service expansion
  • Coordinate centralized account management across key functions—including Sales, Marketing, Content, Client Services, and Finance—to ensure seamless communication, alignment, and delivery of campaigns and projects
  • Prepare and maintains account health reports, highlighting performance, opportunities, and areas for improvement
  • Conducts regular account health checks to monitor performance, satisfaction, and alignment with customer objectives
What we offer
What we offer
  • Hybrid working (2 days in the office)
  • Pension contribution
  • Free car parking
  • Benefits platform with discounts, wellness and engagement tools
  • Christmas closure
  • Company events
  • Fulltime
Read More
Arrow Right
New

Customer Success Manager

Fullpath by Cox Automotive is a fast growing tech company in the automotive spac...
Location
Location
United States
Salary
Salary:
80000.00 - 88000.00 USD / Year
fullpath.com Logo
Fullpath
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of customer success experience in a B2B Automotive SaaS company
  • Digital marketing and advertising platform experience (Google, Facebook, Google Ads, Bing, and Google Analytics)
  • Must hold current certifications in the following Google platforms, or successfully obtain them within the first 30 days of employment: Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX
  • High level of competency working with data to drive business focus and decision making
  • Ability to build and implement follow-up processes
  • Experience working with CRM systems
  • Independent problem-solving skills and adaptivity to change
  • Excellent verbal and written communication skills
  • Strong work ethic and high energy levels
  • Legal authorization to work in the United States without the need for employer sponsorship now or in the future
Job Responsibility
Job Responsibility
  • Build the front-line relationship for our customers (dealerships) and liaise with external and internal stakeholders as needed
  • Execute a framework to communicate ROI proactively - identify risks and minimize churn
  • Analyze our customers' performance based on data and work with the customers to optimize success
  • Influence our customers' future lifetime value through high product adoption, satisfaction, and overall customers' health
  • Collaborate with cross-functional teams to develop plans that meet the needs of our customers and optimize revenue opportunities
  • Understand our customers’ business models and industries to best position adaptive insights to support their business goals
What we offer
What we offer
  • Medical
  • Dental
  • Vision
  • Disability
  • Life/AD&D
  • EAP
  • 15 vacation days per year to start
  • 80 hours of sick leave
  • 12 paid holidays
  • paid parental leave
  • Fulltime
Read More
Arrow Right