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Customer Success Manager

adevinta.com Logo

Adevinta

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Location:
Germany , Berlin

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

To expand our team, we are seeking a proactive and dedicated Customer Success Manager (d/f/m) to join us. In this role, you will report to the Lead Key Account Manager Regions South & West and support our Key Account Managers while directly engaging with our valued clients to ensure their satisfaction and success.

Job Responsibility:

  • Collaborate closely with our largest car dealerships to support the Key Account Management team
  • Manage contracts and develop trusted advisor relationships with key customer stakeholders
  • Understand customer needs and align them with the appropriate resources in our company for maximum customer success
  • Coordinate with the sales team to ensure seamless transitions from sales to onboarding
  • Create performance reports for advertising acceleration
  • Conduct weekly, monthly, and quarterly analyses for client support in ad quality
  • Perform special tasks as assigned by the Key Account Manager (KAM)
  • Work with the technical team to resolve any issues impacting customer experience
  • Advocate for customer needs and feedback to the product development and management team
  • Develop and implement strategies to help customers adopt and maximize use of our platform
  • Monitor customer engagement and identify opportunities for growth and adoption
  • Develop a customer success roadmap for clients that outlines their journey from onboarding to loyalty

Requirements:

  • Solid understanding of customer journeys and ability to create strategies that enhance customer experience, drive growth, and boost customer satisfaction
  • Minimum of 1 year of relevant experience as a Customer Success Manager or in a similar customer-facing role
  • Experience managing all stages of the customer journey: Awareness, Sales, Onboarding, Adoption, and Loyalty
  • Strong problem-solving skills and the ability to manage complex situations
  • Ability to create and interpret data and develop reports
  • Experience with CRM software and other professional tools
  • Business fluent in German (minimum C1) and English
What we offer:
  • 28 days of paid time off
  • €50 monthly transportation/mobility allowance
  • Development budget and access to coaching
  • Up to 12 (non-birth parent) or 20 (birth parent) weeks of fully paid parental leave
  • Online and offline library
  • Attractive base salary and participation in annual incentive plans
  • Work from anywhere - up to 20 days per year
  • 24/7 Employee Assistance Programme for you and your immediate family

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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