Customer Success Manager Job at Airbus (Toulouse Area)

Customer Success Manager

Airbus

Location:
France , Toulouse Area

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Customer Success Manager team plays a vital role in the growth of digital services, customer satisfaction, and long-term loyalty. Customer Success Managers (CSMs) serve as the primary interface between the digital trading business and airlines and leasing companies. They are responsible for engaging with airline clients to identify their technical and operational needs (including flight operations), supporting innovation initiatives, coordinating service deployments, and ensuring value creation throughout the digital lifecycle.

Job Responsibility:

Manage the relationship with customers
Identify potential opportunities to the sales and/or programs team
Drive the value assessment from contract phase to acceptance and adoption phases and monitor customer adoption
Identify/anticipate and mitigate risks/issues which may affect contract execution
Maintaining a close relationship with the customers
Manage Customers digital portfolio
Ensure longevity of our solution deployment
Ensure that service level agreement and other KPI are in place
Manage the deployment of solutions to the customers
Manage interfaces with internal & Airbus stakeholders
Agree with the customer on the value of the solutions bought
Coordinate and drum-beat all teams involved in the customer delivery
Support customer change management activities
Drive acceptance from customers on digital solutions
Communicate on overall progress
Be the customer’s main entry point for the execution of the digital services contract
Manage the contract and remedies
Participate in other company issued projects and tasks as required by direct leadership

Requirements:

Bachelor’s Degree or equivalent work experience
Proven Airline customer-facing experience
Aeronautical knowledge or the ability to understand rapidly and in detail digital products linked to flight operations, aircraft operations, health monitoring, predictive maintenance, reliability, and hosting operations
Knowledge in IT, data-analytics or have a strong interest in these fields
Program management and the right skill sets to drumbeat the internal organization to ensure contractual commitments, customer satisfaction, cost and revenue targets and events management
Account Management experience
Good communication skills (internal/external) and assertiveness
Capable of creating a strong and trustful customer relationship and managing customer expectations
Proactive and good organizational skills
Good team player
Curious and open-minded for change and continuous improvement
English Advanced level (written and spoken)
Ability and appetite to travel (approx 30% of time on average)

Nice to have:

Being familiar with Skywise and/or Navblue products is an asset
An additional language would be an asset

What we offer:

Flexible working hours with a hybrid model (3 days per week in our Blagnac office)
25 annual paid leave days + Collective and individual JRTT (proportional to working time)
A 6th week of paid leave (proportional to working time)
Generous 12-day 'family reason absence package'
5 additional full-pay days for maternity, paternity, and adoption leave
Comprehensive Health Insurance plan
3 extra paid annual leave days for employees with RQTH status
Success sharing (intéressement) and profit sharing (participation) schemes
Monthly seniority bonus for all employees with 3+ years of service
Access to Airbus Group saving plans (PEG) including investment in Airbus shares after 3+ months of service
Access to a TSA (Time Saving Account)
Collective and Mandatory Retirement Savings Plans (PERCOL and PERO)
Several catering options for lunch (canteens, food trucks, bakeries, etc.)
Staff councils (CSE) offer various social, cultural, and sports activities/services
Navette (shuttle) service
Training and development opportunities to support your career growth

Additional Information:

Job Posted:
February 21, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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