Customer Success Manager, Checkr

Customer Success Manager

Checkr

Location:
United States, San Francisco

Category:
Customer Service

Contract Type:
Not provided

Salary:

128000.00 - 151000.00 USD / Year

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Job Description:

Step into a pivotal role at Truework, where you'll be at the driver's seat shaping the future of Income Verification within Tenant Screenings in our newest market, Multifamily and Residential. As an Enterprise Customer Success Manager, you'll have the opportunity to help owners and operators protect their assets and drive a great experience for our current customers.

Job Responsibility:

Own Customer Success responsibilities for our growing customer book of business including initial onboarding, training, and ongoing relationship building
Execute on quarterly business reviews and facilitate conversations to VP, SVPs, or C-suite
Review customer usage patterns to gather insights, provide guidance and highlight risk or opportunities for engagement
Partner with Account Executives to strategize, identify and execute expansion opportunities
Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from Truework

Requirements:

3+ years customer success experience, preferably in a SaaS or financial services product
Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base
Outstanding multi-task task management skills across a varied set of responsibilities
Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises
Ability to build credibility and trust by understanding and addressing customer requirements
Willing to travel periodically based on customer and business need

What we offer:

Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental and vision coverage
Unlimited PTO policy
Monthly wellness stipend
Home office stipend
Lunch four times a week
Commuter stipend
Snacks and beverages

Additional Information:

Job Posted:
September 18, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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