Customer Success Manager Jobs

Outpost24 Group

Location:
United States, Philadelphia

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We’re hiring a Customer Success Manager in Philadelphia to join Specops Software (an Outpost24 company), a global cybersecurity leader specializing in password management and authentication solutions. This is not a standard customer management role, it’s a chance to lead strategic relationships, drive measurable outcomes, and shape how businesses experience cybersecurity success. You’ll guide customers across enterprise and growth segments from onboarding through to adoption and advocacy, working closely with Sales, Product, and Support to ensure every customer gets maximum value from our solutions and achieves their goals.

Job Responsibility:

Manage a diverse portfolio of enterprise and mid-market customers across North America, driving adoption, retention, and long-term value
Build and maintain strong relationships with senior stakeholders and operational champions
Collaborate closely with Sales, Product, and Customer Support to deliver a unified, best-in-class experience
Identify expansion and renewal opportunities and partner with Account Management to secure them
Leverage data and insights such as NPS, health scores, and churn risk to anticipate and prevent challenges
Contribute to process improvements, playbooks, and engagement models that scale with growth

Requirements:

3 to 5+ years in Customer Success, Account Management, or Client Services, ideally in a B2B SaaS or cybersecurity environment
Proven success managing complex customer relationships and delivering measurable results
Excellent communication, presentation, and stakeholder management skills across both executive and operational levels
Proficiency with CRM and Customer Success platforms such as Salesforce, Gainsight, HubSpot, or ChurnZero
Analytical mindset, proactive approach, and ability to stay ahead of customer needs
Bachelor’s degree or equivalent experience

What we offer:

To be a part of one of Europe’s fastest-growing cybersecurity innovators expanding rapidly across global markets
A flat organizational structure and lots of autonomy
A culture that values ownership, collaboration, and authenticity
A tight-knit Customer Excellence department that thrives on teamwork
To grow your career, while making a real impact on how organizations stay secure and successful
Competitive compensation, flexibility, and opportunities to shape the future of customer success in cybersecurity
Fitness allowance to support physical health
Regular performance conversations with their managers, focused on development and career progression
Local perks enjoyed from our lovely Philadelphia office, from after-work social activities to a vibrant and collaborative work environment

Additional Information:

Job Posted:
December 11, 2025

Work Type:

Hybrid work

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Customer Success Manager