Customer Success Manager Jobs

Customer Success Manager

Vitrue Health

Location:
United Kingdom, London

Category:
Customer Service

Contract Type:
Not provided

Salary:

45000.00 - 50000.00 GBP / Year

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Job Description:

Help us change lives by getting our platform into the hands of millions. Capitalise on the vast market opportunity, selling a game-changing musculoskeletal pain solution to leading employers. Join as the second Customer Success team member and help the business build a best-in-class customer retention! Reporting into the Head of Customer Success, you’ll focus on onboarding, adoption, renewals, and upsells – driving both customer outcomes and commercial growth. You’ll be responsible for delivering a high-impact post-sales experience from onboarding and training, through to renewal and expansion – with success measured through NRR, upsells, product adoption and customer satisfaction.

Job Responsibility:

Lead smooth, high-quality onboarding for new customers
Provide ongoing training and guidance to ensure customers achieve measurable outcomes with Vitrue
Run data-driven business reviews with senior stakeholders to demonstrate ROI and surface new opportunities
Proactively monitor account health and act early to mitigate churn risk
Own renewals and upsell opportunities
Be the face of Vitrue to our customers
Continuously look for ways to improve how we serve customers both operationally and strategically
Act as the voice of the customer internally, sharing insights that help shape our product and priorities

Requirements:

3 to 5 years of experience in B2B SaaS
Worked as a Customer Success Manager or Client Relationship Manager (or equivalent) in B2B SaaS business before
Self-motivated person that can work autonomously but also likes contributing to group ideas and solutions
Enjoy a fast-moving environment without rigid playbooks
Worked in an early-stage start-up and understand the pace, ambiguity, and hands-on nature that comes with it
Comfortable owning customer relationships end-to-end - onboarding, support, QBRs, and renewals for customers all the way from SME to Enterprise

Nice to have:

Experience with HR, Benefits or H&S customers
Fluent in AI tools - comfortable using and talking about AI tools
Commercially aware and happy negotiating renewals and upsell opportunities, comfortable using tools like hubspot
Love speaking with customers day-to-day and building strong relationships
Curious, self-motivated, and have a track record of figuring things out fast as well as staying on top of industry news and trends
Excited to help build something meaningful from the ground up
Hold a high bar for the customer experience you deliver, the relationships you build, and the results you drive

What we offer:

2 days of learning leave
Monthly team dinners and annual team retreat
Meaningful share options
Flexible use of Public Holidays
Cycle-to-work scheme
A shiny MacBook Pro or whatever you need to do your best work
25 days holiday (excl. bank holidays)
Dog friendly workspace (Next to Old Street Station)

Additional Information:

Job Posted:
December 13, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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