Customer Success Manager Jobs

Butlr

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

90000.00 - 120000.00 USD / Year

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Job Description:

We’re looking for a Customer Success Manager (CSM) who’s passionate about turning space data into real-world impact. You’ll be at the forefront of helping our customers, from global enterprises to innovative property owners, realize the full potential of Butlr’s occupancy and spatial intelligence platform. You’ll serve as the bridge between customers and Butlr’s cross-functional teams, ensuring every deployment delivers measurable results in efficiency, workplace experience, and portfolio strategy. This is a hands-on role ideal for someone who thrives in fast-paced environments, loves solving complex customer challenges, and understands the nuances of commercial real estate and PropTech.

Job Responsibility:

Drive Successful Onboarding: Lead customers and channel partners through smooth onboarding and implementation, ensuring fast time-to-value and long-term engagement
Build Trusted Relationships: Act as the primary point of contact for key accounts, becoming a strategic advisor on space utilization and workplace performance
Monitor and Optimize Performance: Track customer health, proactively identify risks or optimization opportunities, and ensure accuracy, uptime, and data quality remain high
Collaborate Cross-Functionally: Partner with Product, Engineering, Sales, and Technical Operations to resolve issues and shape future product enhancements
Expand and Retain Accounts: Identify growth opportunities within existing portfolios, lead renewal discussions, and ensure customers achieve measurable ROI
Insights and Case Studies: Document customer wins and develop compelling case studies that highlight impact and drive expansion opportunities

Requirements:

1-3 years in Customer Success, Account Management, or Implementation, preferably in PropTech, Commercial Real Estate, Facilities Management, or IoT SaaS
Proven ability to manage enterprise customers and collaborate across technical and operational teams
Strong analytical and problem-solving skills, with ability to interpret data to drive action
Excellent communication and presentation abilities, capable of building credibility with senior stakeholders
Proficiency in G-Suite, Microsoft Office, and familiarity with BI or analytics platforms (e.g., Tableau, PowerBI)
Highly organized, self-motivated, and adaptable to changing priorities in a startup environment

What we offer:

World-class team with low ego
A work environment that is flexible
Comprehensive health benefits package
Retirement savings plan
Flexible time off
Professional development opportunities

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Customer Success Manager