Customer Success Manager

• Lead end-to-end delivery of client programs for a portfolio of Enterprise accounts, acting as the primary point of contact from post-sale through completion, including non-program workstreams
• Build and maintain strong relationships with key client stakeholders, ensuring high satisfaction, engagement, and alignment to client objectives
• Collaborate cross-functionally with internal teams (e.g., Sales, Solutions, Coaching Services, Tech, Product, Finance) to ensure seamless execution and drive overall account growth
• Provide actionable insights and reporting, aligning with client goals and partnering with Sales to deliver impactful business reviews and surface opportunities
• Manage revenue operations, including tracking prepay balances, coordinating billing and invoicing, and maintaining data hygiene for accurate forecasting and revenue recognition

• 3+ years of experience in Customer Success or a related corporate role, with demonstrated project management capability across complex client engagements
• Proven ability to operate in high-growth or start-up environments, with experience navigating ambiguity and shifting priorities
• Strong analytical and problem-solving skills, with a track record of independently identifying challenges and implementing effective solutions
• Experience influencing cross-functional stakeholders and driving alignment without direct authority, including challenging existing processes when needed
• Proficient in MS Office Suite, with working knowledge of marketing and sales messaging principles and a strong focus on understanding client and participant needs

Professional fluency in Spanish, Portuguese, and/or French Canadian is a plus, as we operate in global markets and value multilingual collaboration

• Your Own World-Class Coach to help you grow personally and professionally
• Coaching for Friends and Family because coaching is a gift worth passing on
• Charity Days to support causes close to your heart
• Learning Budget to fuel your curiosity
• Weekly Wellbeing Hour just for you
• Regional benefits - Health Insurance, Registered Retirement Savings Plan, Health and fitness reimbursement plan, Supplementary health plan
• A welcoming place to do your best work. Comfortable, collaborative and inclusive… and dog-friendly too