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Evident is looking for a motivated individual to join our growing Customer Success Team as a Customer Success Manager. As the go-to point of contact for our customers, you’ll have the opportunity to manage your own book of business in an effort to grow and expand each account. Your daily focus will be driving customer adoption and retention through account management, strategy calls and regular business reviews. You’ll have the opportunity to work alongside leadership on a regular basis and gain experience and insight across multiple departments in a rapidly growing company. As a Customer Success Manager, you’ll develop your skills in customer engagement, project management, customer service and cross functional collaboration.
Job Responsibility:
Serve as the primary point of contact for assigned customer accounts post-sale
Build trusted advisor relationships with customer stakeholders and executives
Lead onboarding, ongoing enablement, and regular business reviews
Drive product adoption aligned to customer goals and use cases
Proactively identify risks to retention and take action to mitigate churn
Ensure customers clearly understand and achieve measurable value from Evident’s solutions
Own customer renewals
Identify and support expansion opportunities based on customer needs and outcomes
Maintain accurate forecasting and account health reporting
Partner with Sales, Support, Product, and Engineering to advocate for customers
Provide structured feedback on customer trends, product gaps, and opportunities
Coordinate internal resources to resolve issues and deliver a strong customer experience
Maintain accurate account data, notes, and health metrics in CRM
Follow defined Customer Success processes while helping improve them over time
Contribute to playbooks, best practices, and scalable CS motions
Requirements:
3–6+ years of experience in Customer Success, Account Management, or a related client-facing role
Prior experience in an onboarding or implementation role
Experience managing a book of business with renewal and retention responsibility
Strong communication and presentation skills, including executive-level conversations
Proven ability to manage multiple accounts and priorities simultaneously
Comfort working with CRM and CS platforms (Salesforce experience strongly preferred)
Experience in SaaS, B2B technology, identity, security, or compliance solutions
Familiarity with customer health scoring and success metrics