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Customer Success Manager

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Cyware

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Location:
United States

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

The Customer Success Manager at Cyware is responsible for the technical parts of the processes for the implementation of customer success. This includes, but may not be limited to, customer onboarding, training, support, and technical enablement.

Job Responsibility:

  • Teaches one or more technical classes
  • Regularly participates in cross-functional projects
  • Owns and maintains training function within the Customer Success department
  • Manages multiple projects/tasks with minimal supervision
  • Serves as the technical point of contact for Customer Success Managers
  • Escalates technical issues and questions to the engineering and development teams
  • Communicates effectively, both verbally and written, with management, team members, and other departments
  • Balances long and short-term goals by prioritizing activities
  • Actively creates and participates in curriculum planning sessions for new product training
  • Recommends and implements solutions when project issues arise
  • Build strong customer relationships, especially with key customer stakeholders and sponsors
  • Always strive to provide exceptional customer experience
  • Manage customer expectation and lead them to customer satisfaction
  • Make sure all deliverables arrive in good order, on time, and fulfill customers’ requirements
  • Keep track of key account metrics
  • Communicate the progress to both internal and external stakeholders
  • Take initiatives in identifying growth opportunities
  • Collaborate with our team to achieve sustainable growth

Requirements:

  • US Citizenship is a requirement of this position in accordance with 8 U.S.C 1324b(a)(2)(C)
  • Qualified candidates must have experience as a CSM or in a similar customer-facing role
  • Prior cybersecurity experience is required and technical experience in threat intelligence is strongly preferred
  • Excellent oral presentation and customer interaction skills
  • Technical and troubleshooting skills in at least one software application or technology
  • A proven track record of Technical Account Management or other relevant experience
  • Experience in managing multiple stakeholders and projects
  • A listener who is customer-oriented and attentive to their needs
  • Critical thinker and problem-solving skills
  • Team player
  • Good time-management skills
  • Great interpersonal and communication skills
  • Experience in using software for sales such as Salesforce, Churn Zero, or other CSM tools
  • Experience with security applications and security defense infrastructure
What we offer:
  • We offer a comprehensive benefits package including time off, paid holidays, retirement plans, insurance coverage and much more
  • We’ll invest in your career
  • We offer competitive compensation packages
  • We value diversity of people, culture, and ideas

Additional Information:

Job Posted:
January 20, 2026

Work Type:
Remote work
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