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Customer Success Manager

airwallex.com Logo

Airwallex

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Location:
Singapore , Singapore

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Category:
Sales

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Contract Type:
Not provided

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Salary:

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Job Description:

We are looking for a commercially driven CSM to hunt for revenue within our existing client base. This is a high-velocity, reactive role. You will not be managing long-term adoption plans; instead, you will monitor real-time client data to identify immediate upsell and cross-sell opportunities. Your goal is to spot high-revenue potential based on usage signals and convert them quickly.

Job Responsibility:

  • Signal-Based Opportunity Finding: Proactively monitor client activity logs and dashboards to detect immediate buying signals (e.g., usage spikes, limit breaches) and prioritize accounts with high revenue potential
  • Multi-Channel Engagement: Execute rapid outreach to decision-makers via Phone, WhatsApp, and Email immediately after a signal is identified to capture interest at its peak
  • Revenue Extraction: Pivot conversations quickly from "usage activity" to "commercial opportunity," managing a high-volume pipeline of short-cycle cross-sell and upsell deals
  • Pipeline Discipline: Maintain a high velocity of activity, strictly differentiating between support tickets and genuine commercial opportunities to maximize revenue per day
  • Cross-functional Alignment: Act as the "growth engine" for the team, handling transactional wins while collaborating with Account Managers on complex, long-term opportunities

Requirements:

  • Hunter Mentality: A self-starter who does not wait for campaigns or scheduled reviews, but aggressively hunts for revenue in the existing base
  • Reactive Speed: Comfortable working in a high-velocity environment where success is defined by how fast you react to a data signal
  • Data Interpretation: Ability to look at a user activity dashboard and instantly recognize the difference between a casual user and an upsell target
  • Resilience: High energy and persistence to maintain a high volume of daily outreaches and objection handling
  • Tech-Savviness: Proficiency with CRM and customer success platforms to track signals and log commercial activities efficiently
  • Experience: Proven track record in Inside Sales, SDR/BDR, or Growth CS roles where hitting a monthly revenue quota was the primary metric

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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