Customer Success Manager

• Build trusted, long-term relationships with customers and deliver a first-class TRIOS onboarding experience for complex installations
• Support and, when necessary, conduct on-site onboarding, especially in more complex setups
• Proactively contact existing customers to ensure products are fully adopted and effectively used
• Pay particular attention to clinics with server setups and more than two scanners installed, ensuring correct configuration and optimal workflows
• Plan and manage the full onboarding journey—from TRIOS delivery until confident daily use of scanning for DSO’s.
• Verify correct product installation and ensure there are no technical or workflow-related issues
• Visit customers on-site to resolve hardware and software issues when required
• Deliver hands-on scanning training, followed by structured follow-up and adoption guidance
• Monitor customer usage and engagement after onboarding and act if adoption is not progressing as expected
• Provide prompt follow-up and attentive support for customer inquiries
• Communicate with customers via email, phone calls, live chat, text messages, or other channels as defined by management
• Collaborate closely with internal departments and local academies, escalating customer feedback and adoption risks when necessary
• Set up customer accounts
• Enter and maintain client information in CRM or project management systems
• Monitor user progress throughout onboarding and follow up as needed

• Native or C2-level Polish (mother tongue preferred) and advanced written and spoken English
• Strong customer-oriented mindset with genuine curiosity about people and a desire to help
• Interest in the dental industry and the ability to learn quickly
• Confidence in learning and using software tools
• Excellent communication skills, with the ability to provide clear, concise training and guidance
• Ability to support dentists with varying levels of digital confidence
• Strong problem-solving and logical-thinking skills, supported by focused listening and observation
• Ability to multitask effectively in a fast-paced, high-pressure environment
• Strong interpersonal skills
• engaging, approachable, and attentive
• High school diploma or equivalent
• Previous experience in a customer support role
• Experience as a dental assistant or in a dental laboratory

Hands-on experience with TRIOS and/or other intraoral scanners (IOS) is an advantage

• Attractive office with relax zones located in Szczecin, Poland
• A vibrant and international environment with social, diverse, and highly skilled and cooperative colleagues
• An attractive Luxmed healthcare package with additional dentistry care
• Fresh fruits, delicious and healthy lunches cooked by our canteen
• We provide a great social work environment with many optional activities
• Good work/life balance
• Hybrid work possibility
• Language courses with qualified teachers
• Company car