Customer Success Manager Job at Rogo (New York City)

Customer Success Manager

Rogo

Location:
United States , New York City

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Rogo's customer success managers are highly motivated individuals with a proven track record for driving client outcomes. You’ll own a portfolio of accounts end-to-end, driving initial adoption, value realization, retention, and expansion. You’ll be the primary partner to both day-to-day users and executive stakeholders, ensuring customers achieve measurable ROI from Rogo and ultimately contributing to bottom-line revenue growth.

Job Responsibility:

Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach
QBRs & Executive Alignment: Plan and run QBRs and/or business reviews to align on client goals, roadmap, and next steps
Renewal Management: Own the renewal process end-to-end, including forecasting renewal timelines, managing stakeholder alignment, and mitigating churn risk
Customer Health & Retention: Monitor adoption and health signals, quarterback escalations, and prevent churn through proactive engagement and action plans
Account Strategy: Build success and account plans for each customer (stakeholder map, KPIs, adoption milestones, mutual action plan)
Grow Bottom-Line Revenue: Use customer performance metrics to identify and deliver on upsell opportunities
Advocacy and Engagement: Engage users and stakeholders, empowering them to be Rogo advocates within their organizations
Feedback Loop: Relay client insights back to product and engineering teams, aiding in the continuous improvement of our product and the customer experience

Requirements:

3-5+ years of experience in customer-facing roles, including customer success, account management, or related roles
Must be within high-growth, enterprise financial technology companies that sell to investment banking, private equity, and/or other related high finance customers
Proven track record in analyzing customer performance metrics and delivering strategic recommendations to drive business outcomes and improve processes
Skilled in owning and managing customer relationships, including upsell and renewal conversations to maximize customer value
Confident communicator with strong strategic planning and relationship management skills, adept at engaging with and influencing stakeholders across all levels in real time
Outstanding project management skills
extremely organized and detail-oriented
Strong presentation and communication skills, whether impromptu on a whiteboard or using prepared presentations and demos
Extreme sense of ownership, including the ability to track and follow through on lots of competing work streams that require input from across the organization

Nice to have:

High-volume client-facing experience within the AI space
Early experience at a hyper-growth startup
Direct experience in finance, including banking, private equity, or similar roles

Additional Information:

Job Posted:
February 18, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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