Customer Success Manager Jobs

Customer Success Manager

UpGuard

Location:
United States , Miami ▼
Austin
Dallas
Chicago
St. Louis
Boston
Philadelphia
Washington D.C.
Orlando
Los Angeles
San Diego

Category:
Customer Service

Contract Type:
Not provided

Salary:

85000.00 - 100000.00 USD / Year

Save Job

Apply Position

Job Description:

UpGuard’s mission is to make life easier for security teams. We meticulously create robust solutions that enable our customers to identify, assess, and remediate cybersecurity risk across their attack surface, vendor ecosystem, workforce, and trust relationships. Our integrated cyber risk posture management platform combines comprehensive security ratings, instant risk assessments, templated security questionnaires, threat intelligence capabilities, and agentic AI to give organizations a holistic view of their risk surface. We have a rapidly growing customer base at UpGuard, but one thing has remained the same, our customers always come first! Our Success team is determined to help solve the needs and challenges that our customers face on a daily basis. We consistently think outside the box to find new ways to help our customers thrive throughout their journeys with UpGuard. We’re on the lookout for individuals who have a passion for helping others, fixing problems, and building long-lasting relationships with new customers. You will also have a commercial mindset to identify opportunities to expand our customer accounts and elevate adoption of our products to new heights.

Job Responsibility:

Onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals
Provide resources to your customers, including success plans, customer-specific training sessions and organize regular check in calls
Engage your customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement
Translate your customer’s requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard
Monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected
Advocate for the customer
Provide updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities

Requirements:

2+ years experience in customer success, project management or account management
Professional to native fluency in Spanish and English
Experience with supporting and building customer relationships in a scalable manner
Highly organized with the ability to update existing documentation and document new processes
An understanding of cyber risk management or risk management frameworks
High-level of proficiency in the English language, both written and spoken
The ability to work cross functionally with many internal groups and be a team player
Curious and willing to learn

Nice to have:

Experience in Customer Success tools, such as ChurnZero or GainSight
Experience with a CRM, such as HubSpot or Salesforce
Experience in cyber risk management or risk management
Understanding of Cyber Security best practices
Basic/working knowledge of APIs
Experience conducting training sessions
Knowledge of the Spanish language (varied levels of proficiency)

What we offer:

Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
$1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries
18 weeks paid Parental Leave: Irrespective of parenting role
Personal Leave Allowance: This includes sick & carer’s leave
Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
Top-spec hardware: All team members will be provided with top-spec laptops for their role
Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work
Health Insurance: Health, dental, and vision insurance

Additional Information:

Job Posted:
December 27, 2025

Employment Type:

Fulltime

Work Type:

Remote work

UpGuard - All Job Offers

Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.