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Customer Success Manager

sophiagenetics.com Logo

SOPHiA GENETICS

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Location:
United States , Boston

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Category:
Sales

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Contract Type:
Not provided

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Salary:

71250.00 - 143750.00 USD / Year
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Job Description:

We have a bold mission to enable our partners to unlock the power of data-driven decisions and in turn, make a positive impact on the outcomes for cancer and rare disease patients worldwide. As part of our Global Sales Team, we are hiring a new CSM to support customers across North America. This opportunity can be hybrid (3 days onsite) at to our corporate office in Boston (MA) or remote.

Job Responsibility:

  • Proactive engagement and relationship building with existing customers to support day-to-day utilisation
  • Collaborate internally with colleagues in technical teams and supply chain to ensure our customers have their products when they need it, and their problems are solved swiftly
  • Identify opportunities to upsell or cross-sell across product lines and solutions, and partner with Sales to drive account expansion
  • Full contract management including renewal, changes and tender.

Requirements:

  • 3+ Years of experience in Sales and Account Management
  • Industry experience within Software / SaaS platforms, Diagnostics or Life Sciences are an advantage but not essential
  • You will know the full account management lifecycle including contract management, renewal and tender
  • Ideally you will have worked with customer groups internationally before.
What we offer:
  • Outstanding Medical, Dental & Vision with 90% Employer Contribution
  • Company matched 401K at 4%
  • Company-paid short & long-term disability insurance
  • FSA commuter benefits
  • 20 Days PTO, increasing to 25 with tenure
  • 5 Days Sick and 14 Public Holidays
  • Free EAP

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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