Customer Success Manager

• Partner with APJ Sales teams and Field CTO’s to define comprehensive customer account strategies, acting as liaison to customer leadership and building strong relationships with critical stakeholders across the organization
• Develop and execute customized onboarding plans incorporating product training, security best practices, and compliance guidance, while defining use case scope, objectives, and deliverables with detailed project timelines
• Lead cross-functional project teams and provide hands-on implementation support for Immuta solutions within diverse customer technology stacks, including modern data platforms (Snowflake, Databricks, Starburst) and cloud environments
• Facilitate quarterly business reviews, onsite workshops, and strategic planning sessions to drive continued customer success and strengthen organizational relationships
• Execute comprehensive renewal management processes, accurately forecasting renewals, proactively addressing challenges, and identifying expansion opportunities to drive growth within customer organizations
• Maintain detailed customer scorecards, health metrics, and usage analytics in designated Customer Success platforms, proactively identifying optimization opportunities and potential risks
• Serve as a trusted Immuta technical expert, advising customers on technology strategy and expertly configuring solutions for critical security, privacy, governance, and compliance use cases
• Design comprehensive data governance solutions using tools like Lucidchart, Visio, and PowerPoint, while developing and deploying best practices for new and existing Immuta features
• Support Sales teams in pre-sales activities including RFP responses, coordinate with System Integrator delivery teams on project execution, and participate in customer events to position Immuta as the preferred technology choice
• Contribute to Immuta's internal knowledge base by developing onboarding guides, training materials, and implementation best practices while maintaining deep understanding of customer analytics computing environments

• 8 - 10 years of proven experience as a Customer Success Manager in data security and governance, ideally with a technology consulting background
• a BA/BS Degree (or equivalent) in technology, computing, or related field is preferred
• Exceptional written and verbal communication skills in English
• Proficiency in Japanese is preferred, but not required
• Strong understanding of data security and governance principles, compliance standards, and regulatory requirements
• Expertise in onboarding clients with data security and governance solutions
• Proficiency in renewal forecasting and strategies to achieve high renewal rates in data security and governance
• Deep working experience with modern data platforms (Snowflake, Databricks, Starburst) and cloud providers (AWS, Azure, Google Cloud Platform), including cloud data architecture, data analytics, and programming concepts
• Strong grasp of data access through identity management systems and familiarity with data catalog tools
• Strong project management capabilities to manage multiple complex initiatives with meticulous attention to detail
• Willingness and ability to travel as needed to achieve customer objectives

Proficiency in Japanese

• 100% employer paid Healthcare (Medical, Dental, Vision) premiums for you and your dependents (including Domestic Partners)
• Stock Options
• Paid parental leave (Both Maternity and Paternity)
• Unlimited Paid time off (U.S. based positions)
• Learning and Development Resources