Customer Success Manager

At Nosto, we believe shopping should be personal and our people work to the best of their abilities to ensure retailers and brands are providing the best eCommerce experiences their customers deserve. At Nosto, we’re on a mission to make every impression relevant. We’re a global leader in the booming e-commerce space and work with amazing customers. Every day we process data for thousands of merchants and tens of millions of shoppers. Using behavioral data, deep store integrations, machine learning, and automated workflows, the Nosto Commerce Experience Platform helps retailers deliver personalized commerce experiences at scale. We serve more than 64 billion personalized experiences annually, with traffic peaks reaching millions of requests per minute. As a Customer Success Manager at Nosto, you’ll help solve one of the biggest challenges in retail today: delivering authentic, relevant shopping experiences that drive results. We believe in listening closely to customers and achieving big things by making steady progress every day. Nosto is looking to hire a Customer Success Manager to join our North American team and own a portfolio of SMB, midmarket accounts. This is not a reactive support role. You’ll act as a trusted advisor and commercial partner, helping customers translate Nosto’s capabilities into measurable impact across revenue, conversion, and customer experience. You’ll work cross-functionally with Sales, Product, and Technical teams to drive adoption, retention, and growth—while shaping how some of the most sophisticated e-commerce brands execute personalization.