Customer Success Manager Jobs

Customer Success Manager

Tekmetric

Location:
United States

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Mid-Market Customer Success Manager (CSM), you’ll own relationships across a strategic book of 40–60 multi-location automotive repair businesses, driving value realization, retention, and expansion. You’ll thrive in a fast-paced, high-growth SaaS environment, balancing hands-on account management with structured process development to help scale our Customer Success motion.

Job Responsibility:

Own a defined/ named book of 40-60 Mid Market accounts, building long term partnerships and acting as the primary Tekmetric coach and strategic advisor
Drive customer results through proactive engagement and success planning
Partner cross functionally with Onboarding, Support, Product, and Sales to ensure a seamless customer journey
Travel to our Multi-Shop Organization (MSO) customers, as needed
Assist in building processes and assets that enable Tekmetric to scale the Customer Success organization
Proactively identify and mitigate churn, seeking assistance internally as needed
Build and cultivate consultative customer relationships with business stakeholders and Onboarding teams to ensure strong product usage and adoption of new product capabilities by customers
Track and monitor all customer issues and requests through resolution, ensuring customers are updated regularly
Ability to identify and effectively communicate trends impacting the assigned book of business
Represent the voice of your customers in driving product development based on customer issues, requests and feedback
Lead training and enablement sessions with customer champions to increase adoption of new features and products

Requirements:

3-5 years of Industry experience or B2B SaaS experience, ideally in an early-stage high growth organization, personally working with a book of business of 40-100 accounts
Relationship Management: Strong ability to build and maintain positive relationships with customers, identifying opportunities for business growth, and resolving customer complaints
Escalation Management: Effectively solve ad-hoc customer escalations as needed, interacting with Customer Support, Onboarding and Product to see issues through from start to finish
Stakeholder alignment: Ability to assess customers' organizational structure to drive value
Self-motivated: Provide proactive outreach and service to assigned book of business
Detail-oriented: Highly organized and systematic, ensuring all issues are managed to completion and leaving things better than they were found
Data-driven: Utilize metrics and objective measurements to assess customer success and improvement opportunities
Customer Centric: Provide excellent customer experience and be obsessed with providing a positive experience throughout the customer journey

Nice to have:

Shop Management System experience
Bachelor's Degree

What we offer:

Flexibility of remote work
Competitive base salaries
Generous Paid Time Off
Paid maternity, parental bonding, and medical leave
Comprehensive health benefits (Medical, Dental, Vision, and Prescription coverage)
Free, confidential counseling through partnership with BetterHelp
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Life and Accidental Death & Dismemberment (AD&D) Insurance
Up to $60/month toward fitness, mental health, or wellness
$300 home office setup bonus after one year of employment
Support for continuing education

Additional Information:

Job Posted:
December 12, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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