Customer Success Manager, LHH

LHH

Location:
United States

Category:
Customer Service

Contract Type:
Employment contract

Salary:

52000.00 - 71500.00 USD / Year

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Job Description:

The Customer Success Manager role is client facing and sits within the Customer Success Sales organization, ensuring deliverables are met on time and with quality. Responsibilities include account management, contract implementation, and customer relationship fostering. Success factors include meeting KPIs, customer satisfaction, and contract maximization.

Job Responsibility:

service multiple, sometimes complex, accounts concurrently
first point of contact for all account needs both for external and internal stakeholders
develop credibility and maintain professional relationships with key internal and external clients and account stakeholders
develop, foster, and maintain customer relationships to support account retention
ensure all deliverables and tasks are completed utilizing defined best practices
proactively use Salesforce to maintain account records, add meetings, customer contracts and contact details
manage and drive communications cadence with customer/internal stakeholders
partner and direct account team members in a matrix reporting structure
aid in retention of the account through process efficiencies and relationship management
identify areas of weakness on assigned accounts and promote efforts to remedy
add value to the customer
monitor delivery quality
plan and prepare for client partner reviews, compiling account reporting including PPT presentation
plan and aid in the implementation of multiple accounts
manage contract rollout using clear communication and best practice templates
review contracts to ensure account process deliverables are met
execute operational processes
execute systems configuration and account setup
train and advise stakeholders on roll out requirements

Requirements:

3+ years of account management experience in related field
history of working and interacting with all levels of clients and staff
proven ability to drive client retention and maximize contract deliverables
ability to travel, sometimes with last minute notice
excellent platform presentation skills
fully proficient in computer/data skills including Word, Excel, PPT, Outlook
Salesforce.com or relevant CRM experience preferred
fluent English necessary + native tongue

What we offer:

opportunity to work with a global leader in the HR consultancy space
comprehensive training for success in your new role
track record of developing talent and promoting internally
comprehensive benefits package including health, PTO, paid holidays
base salary range: $52,000 – $71,500 USD per year
10% bonus opportunity in addition to base salary
benefits offerings for full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan
paid parental leave
paid holidays
personal time off

Additional Information:

Job Posted:
August 26, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Customer Success Manager

LHH

Location:United States

Category:Customer Service

Contract Type:Employment contract