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Customer Success Manager

market-pay.com Logo

Market Pay

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Location:
Denmark , Copenhagen

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Category:
Sales

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Contract Type:
Not provided

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Salary:

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Job Description:

Simplifying Payments. Empowering Growth. Join the Danish Fintech Revolution. At AltaPay, we make payments simple for everyone. From agile startups to global enterprises, we help businesses manage payments across online, in-store, and mobile channels all through one unified, powerful platform. We are a Danish fintech with a global mindset. Now part of the Market Pay group, we are scaling fast while maintaining the agility and innovation that define us. We’re looking for a Customer Success Manager to be the bridge between our technology and our customers' success.

Job Responsibility:

  • Master the Onboarding: Guide new customers through implementation, ensuring a seamless transition to the AltaPay ecosystem
  • Be a Trusted Advisor: Build deep, long-term relationships with key stakeholders, acting as their primary advocate within AltaPay
  • Technical & Strategic Guidance: Translate complex technical questions (APIs, integrations) into business solutions in collaboration with our product teams
  • Performance Optimization: Proactively monitor transaction data to advise customers on checkout setups and new payment methods
  • Commercial Ownership: Lead the commercial health of your accounts by handling contract updates, addendums, and identifying expansion opportunities
  • Cross-Team Collaboration: Work hand-in-hand with Product, Sales, and Support to ensure we deliver on our promises every single day

Requirements:

  • Experience: A background in Customer Success, Account Management, or Technical AM (ideally in Fintech, SaaS, or Payments)
  • The Hybrid Mindset: You are equally comfortable discussing business ROI and technical API integrations
  • Organization: You can juggle multiple high-value relationships without dropping the ball
  • Languages: Fluency in Danish and English is essential (written and spoken)

Nice to have:

  • Familiarity with the payment landscape or eCommerce ecosystems
  • Hands-on experience with HubSpot, Jira, or similar technical tools
What we offer:
  • A competitive salary and comprehensive health/welfare benefits
  • A collaborative, high-energy fintech team where your voice matters
  • Work with some of the most prominent merchants across Europe
  • Significant career development opportunities within AltaPay and the wider Market Pay group

Additional Information:

Job Posted:
March 22, 2026

Work Type:
Hybrid work
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