Customer Success Manager Job at Swarmia (New York)

Customer Success Manager

Swarmia

Location:
United States , New York

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

125000.00 - 155000.00 USD / Year

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Job Description:

As a member of our Customer Success team, you'll onboard, guide, and support customers as they adopt Swarmia into their daily work. You'll work closely with a small group of experienced Customer Success Managers and partner with Sales and Product to shape how we support fast growing startups and mid market companies in the region. Swarmia is designed to be flexible and opinionated, while still adapting to how different engineering teams work. You'll become a product and domain expert in engineering analytics and developer productivity, helping customers make better decisions about how they build software and run engineering teams.

Job Responsibility:

Own and manage a portfolio of startup and mid market customers
Lead onboarding and adoption to ensure customers reach value quickly
Build strong relationships with engineering leaders and product teams
Proactively monitor customer health and address risks before they escalate
Run regular check ins focused on outcomes, not just product usage
Identify expansion opportunities and partner with Sales when accounts grow
Manage renewals for your book of business
Collect and synthesize customer feedback to influence product decisions
Help define scalable customer success processes as the company grows

Requirements:

At least two years of experience in customer success or a similar customer-facing role in B2B SaaS
Experience supporting the onboarding and adoption of technically complex products
Comfortable owning end to end onboarding that typically runs four to eight weeks
Comfortable managing a book of dozens mid-market customers, exceeding $1.5MM in total ARR while keeping retention and adoption high
Enjoy building relationships with multiple stakeholders, especially engineering and product leadership
Experience working closely with Sales, Product, and Engineering to support customer outcomes
Like going deep on the product and domain, and have done so in a previous role
Comfortable working with technically complex products and are naturally curious about how things work under the hood

What we offer:

Annual salary plus meaningful equity
Comprehensive benefits, including 401(k) matching
Flexible model of work
Great work-life balance

Additional Information:

Job Posted:
February 18, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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