Customer Success Manager Job at Office Angels (Peterlee)

Customer Success Manager

We’re looking for a Customer Success Manager to manage a select portfolio of cus...

Location

Canada; United States , Montréal; Toronto; Vancouver

Salary:

63800.00 - 89400.00 CAD / Year

Hootsuite

Expiration Date

Until further notice

Requirements

Intermediate customer-facing / account management experience, preferably in the technology (SaaS) industry
proven success managing a customer portfolio with record of successful adoption
Demonstrated knowledge of social media and/or social marketing and business use of social
Tech Savvy: Ability to quickly learn new technologies and explain software features and social media concepts to customers in a simple, succinct manner
Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding, support new owls with internal training & collaboration sessions
Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess importance of tasks and decisions
Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems

Job Responsibility

Own the day to day relationship management for a book of business, guiding customers to success on their social journey with Hootsuite’s Enterprise and partner products
Partner with Professional Services to onboard customers, develop and maintain Mutual Account Plans, lead success reviews, and ensure success plan development and delivery against customer goals by leveraging tools and analytics
Develop relationships with customers in assigned vertical(s). Gauge customer progress and preferences by actively engaging in periodic dialogues and quarterly business reviews, providing regular product release updates, and metrics
Demonstrate expertise in Hootsuite's products and social media by keeping up with industry trends and best practices
Actively monitor account health and adoption throughout the length of the relationship, and ensure high uptake of Hootsuite and partner products by analyzing data/metrics/industry trends, and intervening with adoption strategies that showcase how customers can enhance their workflows and better use our products to derive further value
Collaborates with Account Manager to develop account strategies and to identify qualified leads (CSQL) for account expansion
Log feature requests and update customer account notes in Salesforce. Identify and escalate potential account risks, as required
Collaborate with Customer Success teammates to meet and exceed quarterly regional targets, while being accountable for individual quarterly metrics including Personal Net Renewal Rate, CSQL, Customer Health, Adoption, and Advocacy
Perform other related duties as assigned

What we offer

health insurance including medical, dental, vision, life/disability insurances
Employee and Family Assistance Program
group RRSP plan with a company match of up to 4% of base salary
401k Plan with a company match (up to 4% of base salary)
Global Parental Leave: 26 weeks of full and partially paid leave for all permanent employees with minimum 12 months of employment

Fulltime

Customer Success Manager

Leo Technology have partnered with a long standing client to help them make a cr...

Location

United Kingdom , London

Salary:

50000.00 - 60000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Proven experience as a Customer Success Manager
Experience working as a CSM for a SaaS product (ideally enterprise level)
A desire to solve customer problems and create customer happiness
Presenting and communication skills, in person and on video calls
Experience in a customer facing role
Retail knowledge is desirable, but not essential

Job Responsibility

Prioritise the needs and satisfaction of customers
Work closely with a mixture of SME and Enterprise customers to ensure they're deriving value from the platform and understand best practices
Collaborate with the Account Management team to identify opportunities to up-sell and cross-sell products and services
Work closely with the Product teams to provide detailed client feedback to support the improvement and growth of the platform

What we offer

Discretionary 10% bonus

Fulltime

Customer Success Manager

As a Customer Success Manager Leader (CSM) at GE Vernova, you will play a critic...

Location

United States , Flexible / Remote

Salary:

165600.00 - 248400.00 USD / Year

The Muse

Expiration Date

Until further notice

Requirements

Bachelor's degree in Engineering, Computer Science, Business, or a related field
8+ years of experience in customer success, account management, or technical collaboration/leadership roles-preferably within the energy, utilities, or enterprise software sectors
Strong technical acumen with the ability to quickly learn and articulate complex software solutions
Deep customer empathy, a passion for driving client success, and a results-oriented mindset focused on delivering customer outcomes
Demonstrated experience participating in or leading root cause investigations and post-mortem processes
Excellent communication, presentation, and stakeholder management skills
Proven ability to manage multiple priorities in a fast-paced, dynamic environment
Familiarity with electric utility operations, grid modernization, or energy transition initiatives is a strong plus
25% - 35% onsite time with customers

Job Responsibility

CX strategy
Customer Advocacy & Relationship Management
Product Expertise & Use Case Alignment
Lifecycle Management & Customer Outcomes
Issue Resolution & Continuous Improvement
Internal Collaboration & Feedback Loop

What we offer

Health Insurance
Health Reimbursement Account
Dental Insurance
Vision Insurance
Life Insurance
Short-Term Disability
Long-Term Disability
FSA
FSA With Employer Contribution
HSA

Fulltime

Customer Success Manager

Location

United Kingdom , Brasted

Salary:

45000.00 GBP / Year

Russell Publishing

Expiration Date

Until further notice

Requirements

3 years’ experience working in account management, or a customer service role within a B2B environment
Demonstrated success managing high-value or strategic customer accounts
Strong understanding of marketing services, ROI measurement, and client success metrics
Excellent interpersonal skills- clear and confident communicator at all levels
Exceptional organisational and planning skills with flexibility to adapt to changes
Strong Excel skills including the ability to produce reports
Excellent communications skills
Develop and maintain strong working relationships
IT skills in Microsoft Office, including Word and Excel
Understanding of CRM systems

Job Responsibility

Steer customer satisfaction through proactive management of performance metrics, service quality, and delivered value
Drive high levels of retention and foster growth through strategic relationship management and value delivery
Identify and nurture opportunities for account growth, working in collaboration with internal stakeholders to enable upselling, cross-selling, and service expansion
Coordinate centralized account management across key functions—including Sales, Marketing, Content, Client Services, and Finance—to ensure seamless communication, alignment, and delivery of campaigns and projects
Prepare and maintains account health reports, highlighting performance, opportunities, and areas for improvement
Conducts regular account health checks to monitor performance, satisfaction, and alignment with customer objectives

What we offer

Hybrid working (2 days in the office)
Pension contribution
Free car parking
Benefits platform with discounts, wellness and engagement tools
Christmas closure
Company events

Fulltime

New

Customer Success Manager

Fullpath by Cox Automotive is a fast growing tech company in the automotive spac...

Location

United States

Salary:

80000.00 - 88000.00 USD / Year

Fullpath

Expiration Date

Until further notice

Requirements

2+ years of customer success experience in a B2B Automotive SaaS company
Digital marketing and advertising platform experience (Google, Facebook, Google Ads, Bing, and Google Analytics)
Must hold current certifications in the following Google platforms, or successfully obtain them within the first 30 days of employment: Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX
High level of competency working with data to drive business focus and decision making
Ability to build and implement follow-up processes
Experience working with CRM systems
Independent problem-solving skills and adaptivity to change
Excellent verbal and written communication skills
Strong work ethic and high energy levels
Legal authorization to work in the United States without the need for employer sponsorship now or in the future

Job Responsibility

Build the front-line relationship for our customers (dealerships) and liaise with external and internal stakeholders as needed
Execute a framework to communicate ROI proactively - identify risks and minimize churn
Analyze our customers' performance based on data and work with the customers to optimize success
Influence our customers' future lifetime value through high product adoption, satisfaction, and overall customers' health
Collaborate with cross-functional teams to develop plans that meet the needs of our customers and optimize revenue opportunities
Understand our customers’ business models and industries to best position adaptive insights to support their business goals

What we offer

Medical
Dental
Vision
Disability
Life/AD&D
EAP
15 vacation days per year to start
80 hours of sick leave
12 paid holidays
paid parental leave

Fulltime

Customer Success Manager

As a Rapid7 Customer Success Manager, you will act as a trusted advisor for our ...

Location

United States , Boston

Salary:

67200.00 - 90900.00 USD / Year

Rapid7

Expiration Date

Until further notice

Requirements

2-3+ years of Customer Success, Account Management, or Consulting experience, ideally from a high tech, cyber security or SaaS company
Excellent written and verbal skills
Excellent interpersonal and communication skills
Prior technology deployment and configuration experience
Experience with security frameworks and concepts
Excellent project management and prioritization abilities
Mastery of technical concepts and experience advising customers on how to best use and adopt the platform for faster Return on Investment (ROI)
Problem-solving mentality with the ability to navigate complex situations
Industry-related certifications i.e. A+, Network+, Sec+, Cloud+, CCSP, etc.

Job Responsibility

Develop and maintain strong, long-lasting relationships with key stakeholders, including technical teams, project managers, and C-level executives
Orchestrate key touchpoints with customers from weekly status meetings to Executive Business Reviews
Act as the primary point of contact for customers, addressing inquiries, resolving issues, and proactively identifying opportunities for improvement
Demonstrate a deep understanding of the value-drivers of our products and the ability to help customers navigate and optimize their usage
Provide advice and educational materials to help customers understand and utilize the features and functionalities of the products
Stay up-to-date with the latest trends, like-technologies and happenings across cyber security
Be viewed as a trusted advisor with customers
Advocate for customer needs and feedback within the organization to drive product enhancements and improvements
Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure a unified approach in delivering customer success
Identify potential risks and challenges in customer relationships and work proactively to address them before they escalate

What we offer

Variable/incentive compensation
Equity
Benefits (where applicable/eligible)

Fulltime

Customer Success Manager

As a Rapid7 Customer Success Manager, you will act as a trusted advisor for our ...

Location

United States , Boston

Salary:

63800.00 - 86300.00 USD / Year

Rapid7

Expiration Date

Until further notice

Requirements

2-3+ years of Customer Success, Account Management, or Consulting experience, ideally from a high tech, cyber security or SaaS company – where you developed strategies and plans on assigned accounts to fully leverage technology solutions
Excellent written and verbal skills
Excellent interpersonal and communication skills
Prior technology deployment and configuration experience
Experience with security frameworks and concepts
Excellent project management and prioritization abilities
Mastery of technical concepts and experience advising customers on how to best use and adopt the platform for faster Return on Investment (ROI)
Problem-solving mentality with the ability to navigate complex situations
Industry-related certifications i.e. A+, Network+, Sec+, Cloud+, CCSP, etc.

Job Responsibility

Relationship Management: Develop and maintain strong, long-lasting relationships with key stakeholders, including technical teams, project managers, and C-level executives
Orchestrate key touchpoints with customers from weekly status meetings to Executive Business Reviews
Act as the primary point of contact for customers, addressing inquiries, resolving issues, and proactively identifying opportunities for improvement
Product Expertise: Demonstrate a deep understanding of the value-drivers of our products and the ability to help customers navigate and optimize their usage
Provide advice and educational materials to help customers understand and utilize the features and functionalities of the products
Industry Knowledge: Stay up-to-date with the latest trends, like-technologies and happenings across cyber security
Be viewed as a trusted advisor with customers. Be the go-to partner for your set of assigned customers
Customer Advocacy: Advocate for customer needs and feedback within the organization to drive product enhancements and improvements
Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure a unified approach in delivering customer success
Risk Mitigation: Identify potential risks and challenges in customer relationships and work proactively to address them before they escalate

Fulltime

Customer Success Manager

At OnePlan, we specialize in creating AI-enabled solutions that make strategic p...

Location

Canada

Salary:

Not provided

OnePlan Solutions

Expiration Date

Until further notice

Requirements

1-5 years of experience in a Customer Success or account management role at a B2B SaaS company
Proven experience managing enterprise-level accounts, including customer escalation and issue resolution
Ability to collaborate and build strong relationships with clients and internal teams, especially at the executive level
Experience working with cross-functional teams, including Sales, Services, and Product Management
Excellent communication skills, including leading meetings and webinars
Strong organizational skills with the ability to manage time effectively and handle multiple priorities
A passion for customer service and helping businesses succeed with technology solutions

Job Responsibility

Onboard new customers effectively, transitioning them from initial deployment to post-deployment success plans
Develop success plans for customers, outlining their key success factors and recommendations
Conduct regular check-ins through Monthly or Quarterly Success Reviews to measure progress and identify areas for improvement
Collaborate with Professional Services to identify new opportunities and assist in transitions following deployments
Respond to customer requests and offer strategic guidance on product use, account modifications, and business expansion
Monitor customer adoption of OnePlan’s features and functionality, ensuring alignment with their business needs
Facilitate renewals of subscriptions and support agreements, minimizing churn by maximizing customer satisfaction
Collect customer feedback, collaborate with product and engineering teams, and ensure customer input is funneled into product roadmaps
Act as a trusted customer advocate and thought leader, both internally and externally, sharing your insights and experiences

What we offer

Comprehensive health, dental, and vision benefits, with additional insurance options
Employer RRSP and 401K matching programs
A fun, collaborative, and diverse environment with regular health and team challenges

Fulltime

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