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Vodafone Logo Vodafone · IT - Administration

Customer Success Manager

Greece, Athens · Job Posted May 29, 2026
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Job Description

We are looking for a Customer Success Manager to create long-term, trusting relationship with our customers. The Customer Success Manager engages customers on their business transformation and advises them on Vodafone’s broad range of products across connectivity and beyond solutions, with the ultimate purpose to help them thrive in a hyperconnected world and create positive change at scale.

Job Responsibility

  • Owns the account management and growth plans for assigned clientele
  • Works cross-functionally and orchestrates internal delivery teams on customer success
  • Ensures operational backlog for assigned clientele is delivered on-time
  • Performs pitching, drives engagement and influence at customer level
  • Keeps abreast of technological insights in beyond connectivity solutions
  • Ensures Net Promoter Scores and experience satisfaction metrics are met

Requirements

  • Minimum 5 years B2B sales experience
  • University degree
  • Fluent knowledge of English language
  • Driving licence
  • Computer literacy
  • Excellent communication skills
  • Maintains expertise of internal procedures, products and systems
  • Ensures growth and retention targets achieved
  • Understanding of how cloud technologies work together
  • Understanding of industry challenges and trends
  • Ability to grow a business through industry expertise

Nice to have

Master degree

What we offer

  • Award-winning work environment
  • Competitive pay, bonus & remuneration package
  • Private Health & Medical Insurance
  • Hybrid way of working with option to work from abroad
  • Unlimited connectivity with mobile, landline and Vodafone TV services
  • Unlimited access to learning resources and trainings
  • 16 weeks fully paid parental leave
  • Remote work equipment
  • Spirit of Vodafone days
  • Extra days off: Vodafone Day, Family Day, Volunteering Day
  • Office amenities such as restaurant, beauty corner, gym and parking
  • Special employee offers and discounts
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