This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
As a Customer Success Manager (CSM), you will drive customer success by overseeing the operational health of existing restaurant accounts and identifying opportunities to expand and grow partnerships. You will work closely with both internal and external stakeholders—including Account Managers and restaurant partners—to understand their goals, support their success, and maximize the value they gain from our solutions. This role is central to building long-term relationships and ensuring customers achieve meaningful business outcomes.
Job Responsibility:
Operational Performance & Growth
Customer Support & Advocacy
Reporting & Insights
Relationship Management
Product Adoption & Value Creation
Retention & Expansion
Location Growth
Requirements:
At least 3 years of relevant commercial and operational experience
Bachelor's degree in Business Administration, Marketing, International Business, Industrial Engineering, or a related field
Strong stakeholder management and negotiation skills, with experience collaborating toward shared goals
Excellent written and verbal communication skills
Growth-oriented mindset, with the ability to analyze business levers and test opportunities through structured experimentation
Comfortable taking initiative in a fast-paced, evolving environment, with a flexible and solutions-oriented approach