Customer Success Manager Jobs

Bluesight

Location:
United States

Category:
Customer Service

Contract Type:
Not provided

Salary:

70000.00 - 85000.00 USD / Year

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Job Description:

We're looking for a Healthcare Customer Success Manager to grow trusted relationships with our hospital customers and ensure their long-term success. He/she will own the day-to-day relationship with a book of customers and maintain a holistic, data-driven view of their overall experience with every team and Bluesight solution. The CSM interfaces with customers, builds relationships across the customer organization, specifically at the Executive-level, and leverages these relationships to improve product utilization, demonstrate and communicate product value, and ensure overall satisfaction is achieved and maintained over the long term.

Job Responsibility:

Develop Healthcare Executive Relationships and present Executive Business Reviews (EBRs)
Build trusted relationships with healthcare executives and key stakeholders
Conduct regular business reviews with healthcare executive-level stakeholders
Proactively analyze gaps between current state and optimal state and effectively communicate recommendations
Track and report on key metrics for customer
Be knowledgeable in the entire product suite/all lines of business, function as the lead contact and advisor to customers
Influence future lifetime value through higher product adoption, user growth, customer satisfaction, documented ROI and overall health scores
Vary service approach based on customer segmentation and delivery playbooks
Identify customer expectations and desired outcomes and create success plans
Drive escalation of client issues and potential risk, quarterback the risk mitigation process
Acquire and maintain customer references
Monitor and respond to NPS survey feedback and Customer Health scores
Work cross-functionally with Renewals Specialist to secure renewals, identify new revenue opportunities, and identify areas of renewal risk
Achieve annual renewal and growth targets in partnership with Renewals Specialist

Requirements:

Bachelor’s degree or equivalent work experience
3+ years of Customer Success, Account Management, or similar customer-facing role within a high-growth SaaS company
3+ years of B2B Healthcare company experience in Account Management or Customer Success

Nice to have:

3+ years of healthcare Customer Success experience that includes effective management of a large customer pool with SaaS contracts above $100k
ability to balance strong, consultative customer service and consistently achieve performance metrics
clear and energetic communication style effective at both the executive and end user level
self-starter with a history of success, multiple examples of taking initiative, and the ability to succeed in a fast-paced, high pressure environment

What we offer:

Competitive salary
Time off when you need it – unlimited vacation days
Generous insurance coverage
401k program with a company match
Fun, collaborative culture

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Customer Success Manager