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Plain Logo Plain · Customer Service

Customer Success Manager

United Kingdom, London Employment contract 120000.00 - 135000.00 GBP / Year · Job Posted May 29, 2026
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Job Description

Plain is redefining customer support for the next generation of B2B companies. We're building the fastest, most powerful platform to help companies move beyond reactive support and build real customer relationships. Some of the world's most forward-thinking companies — including Cursor, Vercel, and Granola — use Plain to unify customer interactions, collaborate faster, and supercharge their workflows with AI.

Job Responsibility

  • Own onboarding for top customers: Gather context from sales, lead onboarding end-to-end, and drive customers to value as quickly as possible
  • Manage and grow key accounts from onboarding onwards: Build deep relationships with our most important customers
  • Be hyper-communicative: Set expectations early and often with customers
  • Be the voice of the customer: Advocate for customer priorities internally, influence product roadmap conversations
  • Collaborate deeply with sales and product: Work with sales on handoffs and expansion conversations

Requirements

  • 5+ years' experience in a Customer Success or post-sales role at an early-stage B2B SaaS company
  • Know what it takes to manage high-value accounts without dropping the ball
  • Love the onboarding phase
  • Are an exceptional communicator who defaults to over-communicating
  • Can juggle competing feature requests from multiple customers and turn messy feedback into structured, scoped asks that product and engineering can act on
  • Have great product sense
  • Want to work closely with sales and product, not in a silo
  • Are excited to help build the foundations of customer success at Plain
  • BONUS: Can handle technical topics with ease

Nice to have

  • Can handle technical topics with ease
  • comfortable talking APIs, webhooks, integrations, and workflows with customers

What we offer

  • Competitive salary and a generous option grant on employee-friendly terms
  • Two global offsites per year in great locations, plus team-based offsites throughout the year
  • 35 days annual leave - including public holidays
  • First Friday of the quarter off
  • Private Health Insurance: 100% employee coverage, dental and vision, access to out-of-network care, life insurance
  • $100 Monthly Wellness Credit
  • $1000 WFH stipend
  • Retirement Planning: UK and Ireland: Employer matching up to 5%
Plain - All Job Offers

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