Customer Success Manager Job at Mentimeter (Stockholm)

Customer Success Manager

Mentimeter

Location:
Sweden , Stockholm

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Customer Success Manager, you will be in the driver’s seat, helping customers turn their investment in Mentimeter into real business outcomes. You will do this by driving customer value, adoption, and usage of our Enterprise solution, working closely with Relationship Managers to ensure our customers achieve their business goals through Mentimeter. To be able to deliver a world-class customer experience, you will work closely with all parts of Mentimeter (Product, Marketing and Sales). You will serve as a strategic partner on assigned accounts, to bridge the gap between customer challenges and Mentimeter solutions.

Job Responsibility:

Manage a portfolio of Enterprise customers across business and higher education, ensuring they achieve the desired outcome with Mentimeter
Drive growth and ensure retention of your customer portfolio together with the Relationship Manager
Build relationships with your customers and act as a strategic advisor on how Mentimeter will help them reach their goals
Help customers develop successful onboarding, roll-out, and enablement strategies by partnering with C-level stakeholders and key influencers
Develop champions and expand use cases to maximize adoption and usage and ensure measurable value realization
Create habitual usage and ensure customer engagement by leading webinars, workshops and training sessions
Utilize Mentimeter, client and other data to derive insights and use these to drive greater client engagement
Proactively monitor customer health and collaborate with clients to turn low scores into actionable plans for better adoption and engagement
Act as a bridge between sales, product and business development to proactively seek improvement of our Enterprise offering and be the voice of your customers
Contribute to developing the strategy for best-in-class scalable Customer Success

Requirements:

Experience of 1-3 years of leading international projects together with customers (as a consultant or in an internet-based global company)
Passion for building strong and long-lasting relationships
Experience from international work
Excellent communication & interpersonal skills
Ability to drive many tasks and projects at the same time
Proficiency in using data to identify insights and drive decisions
You are required to have professional level English - we sell to 100+ countries today

Nice to have:

Additional languages (other than Swedish and English)
Bachelor or masters degree (field not important)

What we offer:

Diverse and inclusive work environment
Continuous professional development
Access to a leadership program (including external personal coach)
Relevant education
Very healthy view on work-life balance
Competitive compensation and benefits package, including pension contributions

Additional Information:

Job Posted:
February 14, 2026

Work Type:

On-site work

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