Customer Success Manager Job at Myn (Dublin)

Customer Success Manager

Myn

Location:
Ireland , Dublin

Category:
Customer Service

Contract Type:
Not provided

Salary:

90000.00 - 100000.00 GBP / Year

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Job Description:

The Customer Success Manager owns the overall health, growth, and commercial success of assigned customer accounts. Acting as a trusted advisor, the role ensures alignment between customer business strategies and Datalex solutions to deliver agreed outcomes and long-term value. With full accountability for commercial engagement, the Customer Success Manager leads cross-functional collaboration, drives customer satisfaction and retention, and supports sustainable revenue growth.

Job Responsibility:

Owns the overall health, growth, and commercial success of assigned customer accounts
Acts as a trusted advisor
Ensures alignment between customer business strategies and Datalex solutions
Leads cross-functional collaboration
Drives customer satisfaction and retention
Supports sustainable revenue growth
Manages and leads the end-to-end Customer Success engagement
Provides strategic oversight of all current and future revenue drivers
Leads end-to-end commercial proposals
Positions and sells new capabilities
Holds accountability for ensuring customer transactional volumes are delivered to plan
Leads all customer commercial negotiations
Ensures business cases meet agreed margin
Prepares customer budget annually
Tracks/reports on the budget monthly
Management of ensuring payment of invoices
Chairs customer and executive meetings
Create and manage a Customer Account Plan
Delivers clear, insight-led reporting on customer performance and market position
Champions the delivery of business value through Datalex
Measures and reports on the customer’s health
Proactively identifies challenges and collaborates with internal teams
Ensures full contractual compliance
Provides strong and focused leadership of the customer team
Represents the Customer Team and is the voice of the customer within Datalex

Requirements:

customer success experience
commercial acumen
airline industry knowledge
account planning
c-level communication
commercial negotiation
revenue growth
team leadership
budget management
contractual compliance
demonstrated ability to lead with empathy
strong experience in understanding customer strategies and business objectives
proven capability to present effectively and communicate with C-level executives and senior stakeholders
strong commercial acumen
experience developing and executing successful Customer Account Plans
solid understanding of the airline industry
strong customer-first mindset
an enthusiastic and creative leadership style
mature and adaptable leadership approach
proven track record of building credibility and influencing senior leaders
demonstrated ability to influence outcomes through persuasion, negotiation, and consensus-building

Additional Information:

Job Posted:
February 14, 2026

Expiration:
March 06, 2026

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