Customer Success Manager, Sopra Steria

Customer Success Manager

Sopra Steria

Location:
Spain, Barcelona

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Customer Success Manager (CSM) to lead the onboarding, training, and success journey of internal users adopting our internal development product. This role bridges business, product, and technology — ensuring that internal teams extract maximum value from the product while driving continuous improvement through feedback and data.

Job Responsibility:

Build and maintain strong relationships with internal users and stakeholders across departments
Design and manage the onboarding experience for new users and teams
Develop and deliver engaging training materials
Represent the internal user voice within the organization
Collect, organize, and prioritize user feedback to inform the product roadmap
Identify potential adoption barriers and proactively offer solutions
Monitor usage data, satisfaction scores, and engagement to assess customer health
Drive ongoing engagement, ensuring sustained product usage over time

Requirements:

3+ years in Customer Success, Product Enablement, or Business Analysis (internal tools experience is a plus)
Strong understanding of onboarding, training, and customer lifecycle management
Analytical skills with experience in data-driven decision-making
Excellent communication and stakeholder management abilities
Experience with tools such as Jira, Confluence, Looker, Power BI, or Zendesk
Fluent in English
other languages a plus
Familiarity with Agile environments and cross-functional collaboration

Nice to have:

Internal tools experience
Other languages besides English

What we offer:

23 days annual leave
Continuous training: technical and transversal skills and languages
Access to several certifications and accreditations
Life and accident insurance
Flexible benefits program (health insurance, meal vouchers, childcare vouchers, mobility, and training)
Privilige Club access with deals for several brands
Detailed and personalized onboarding
Recreational spaces in offices

Additional Information:

Job Posted:
November 17, 2025

Employment Type:

Fulltime

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