Customer Success Manager Job at Dexory Using

Customer Success Manager

Dexory Using

Location:
United Kingdom

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a French speaking Customer Success Manager (CSM), you will be instrumental in ensuring our customers derive maximum value from our platform, DexoryView. You will act as a strategic advisor and relationship manager for a portfolio of key clients, helping them onboard successfully, adopt the platform fully, and achieve measurable business outcomes. Your commercial insight, customer-first mindset, and ability to drive long-term relationships will be essential in delivering ROI and expanding account value over time. This role includes regular travel to client sites across the UK and Europe. You’ll engage stakeholders across warehouse, operations, and leadership teams to interpret insights generated by DexoryView, helping teams unlock the full value of their data. You'll provide training, implementation guidance, and business context to ensure successful outcomes across entire organisations.

Job Responsibility:

Lead customer onboarding, acting as the primary point of contact to ensure a smooth and value-driven implementation process
Develop strong, trusted relationships with key stakeholders at all levels, understanding their strategic goals and aligning DexoryView’s capabilities accordingly
Deliver customer training and workshops onsite and virtually, ensuring teams are confident using the platform and fully understand its benefits
Create and manage Success Plans for customers, mapping business goals to platform usage, with clear KPIs and milestones
Monitor account health through usage data, feedback, and engagement signals to proactively address risks and drive retention
Own customer renewals and upsell opportunities, identifying ways to expand usage and advocate for new features that meet evolving needs
Collaborate with Sales, Product, and Engineering teams to ensure the customer voice is represented and customer outcomes are delivered
Gather and report customer feedback, using insights to shape ongoing product development and customer enablement strategies

Requirements:

Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company
Fluent French speaking
Strong commercial acumen with a track record of driving renewals, expansions, and long-term account growth
Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders
Comfort working with data-driven insights – able to interpret and explain high-level warehouse or operational metrics and trends
Experience in delivering onboarding, training, and customer-facing workshops, both in person and virtually
Highly proactive, organised, and able to manage multiple client relationships and priorities simultaneously
Willingness to travel frequently across the UK and Europe to support client relationships (estimated 1+ day/week)
Work comfortably with dashboards and back-end systems to track usage trends, guide data-driven conversations, and assist customers in interpreting operational insights, fixing deployment issues, trouble shooting problems

What we offer:

Private healthcare via Bupa with 24/7 medical helpline
Life insurance
Income protection
Pension: 4+% employee with option to opt into salary exchange, 5% employer
Employee Assistance Programme - mental wellbeing, financial and legal advice/support
25 holidays per year
Full meals onsite in Wallingford
Fun team events on and offsite, snacks of all kinds in the office

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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