Customer Success Manager Job at EMAsphere (Louvain-la-Neuve or Ghent)

Customer Success Manager

EMAsphere

Location:
Belgium , Louvain-la-Neuve or Ghent

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Drive customer growth. Shape the product. Make a global impact. At EMAsphere, customer success goes far beyond support. As a Customer Success Manager, you play a central, global role at the crossroads of customers, revenue and product. You are responsible for growing our existing client base across all territories, ensuring long-term retention while actively driving upsell and expansion. Thanks to your trilingual profile (Dutch, French and English), you operate seamlessly across regions and act as a key connector between markets. This is a highly visible role with direct impact on revenue growth, customer loyalty and product evolution. Your mission: You help customers get maximum value from EMAsphere while identifying and activating growth opportunities across the entire portfolio. You translate customer needs into concrete commercial actions and valuable product insights. You are both: a trusted partner for decision-makers, a growth driver for the business.

Job Responsibility:

Drive customer growth – globally: Identify and close upsell and cross-sell opportunities across all territories (Wallonia, Flanders, Luxembourg, France and international markets)
Lead contract renewals and scope extensions
Analyze customer needs and propose relevant additional modules, features or services
Work closely with Sales and Services to ensure smooth delivery after commercial agreements
Be the voice of the customer: Collect structured feedback from customers across all regions
Translate field insights into clear input for the Product team
Contribute to shaping the global product roadmap based on real customer needs
Ensure transparent follow-up with customers on their requests and evolutions
Build long-term customer relationships: Develop strong relationships with key stakeholders and decision-makers
Monitor account health and anticipate churn risks
Define and execute action plans to ensure long-term satisfaction and loyalty

Requirements:

Bachelor’s or Master’s degree in Business, Management, Finance or Marketing
Proven experience in Customer Success, Sales or Account Management, ideally in a SaaS or tech environment
Fluent in Dutch, French and English – this is a must-have for this role
Strong commercial mindset with confidence in negotiation and closing
Excellent communication, listening and organizational skills
Comfortable managing a large, diverse and international client portfolio
Customer-oriented, results-driven and naturally collaborative
Positive, dynamic and hands-on mindset

What we offer:

A high-growth SaaS scale-up
Autonomy, trust & ownership
A people-first, collaborative culture
An international and dynamic environment
EMAsport – move together: A dedicated sport budget for inter-team activities to stay active and connected
Feel good at work – for real
Join a team as exceptional as you
2 days of remote work per week
Attractive compensation package (fixed + variable linked to growth performance)

Additional Information:

Job Posted:
January 13, 2026

Work Type:

Hybrid work

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